Community resources
Community resources
Community resources
Jira Service Management
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As a project lead, I want to receive a notification whenever a new ticket is created on my Service Desk project, but I can't seem to make this work. I have tried: Updating Issue Created event unde...
- Question
- jira-service-desk
- notification
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Hi All, Is it possible to just add an email address as requestor without having to create a customer in the JSD project first? Regards, Bart
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...ithout manually adding them as watchers. We cannot open the Service Desk publicly due to security reasons as well. This is becoming a very pressing issue and we will have to get out of JSD to a...
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Hi, I have tried to find the answer here at the forum but no luck and now my eyes are getting so tired about reading about automation and so on. We are setting up our Jira Service Desk account and ...
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Can we add ticket current assignee, state and fix version in email body?
- Question
- jira-service-desk
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HI, We are unable to assign issues to other than administrator user. How can I resolve this issue
- Question
- jira-service-desk
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Hi Team, I want more attachment field on create screen based on value selected from other field's drop down value. Not sure if it is something possible in JIRA to have multiple Attac...
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Hi Team, I am facing a strange issue in my JIRA since past 2-3 days. In every Jira ticket the text is overlapped in comment section. I am the only who is facing this issue. It might be related to ...
- Question
- jira-service-desk
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Hi, I'm setting up JIRA Servicedesk for my organisation, and I'm just struggling with how to set the permissions for 'customers' (non IT staff members who will be logging Help Requests). &n...
- Question
- jira-service-desk
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Hi all, I'm curious as to what other orgs are doing from an application portfolio perspective within Jira. I'm hoping to create a portfolio of applications within Jira that could include ...
- Question
- advanced-roadmaps
- approver
- itsm
- jira
- jira-service-desk
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I know this has been a round a bit. I also know that semi-best practice says don't email a team when a ticket is moved to their queue from the service desk triage; instead, make them monitor the queu...
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...O_54307E_SERVICEDESK"."ID", "AO_54307E_SERVICEDESK"."PROJECT_ID", "PROJECT"."PNAME", "AO_54307E_SERVICEDESK"."PUBLIC_SIGNUP", "AO_54307E_SERVICEDESK"."OPEN_CUSTOMER_ACCESS", "AO_54307E_SERVICEDESK"."C...
- Question
- jira-service-desk
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If an issue comes in from an email with the subject "Example, Example Company, 09/01, Person Name" is there a way to parse through the information to create tokens without using the "contains" functi...
- Question
- jira-service-desk
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A little over a month ago we noticed JIRA Service Desk projects started adding what appears to be "ghost comments" on tickets. Each time an email is generated by the system, (via customer comment, ag...
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Hello! Would like to confirm behaviour whether it is a bug / missing setting somewhere, or intentional/expected. When adding someone the project role Service Desk Team from Project Settings &...
- Question
- jira-cloud
- jira-service-desk
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Hi, I have a lot of problem with special characters on my service desk instance. All the characters aren't good when I have the research in confluence and also on the service desk portal. The probl...
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Hi, Is it somehow possible to see the actual assignee for an issue as a customer in the web portal? A simple text like "Assignee: Mathias" would be enough. Kind Regards Mathias
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Hi everyone, Is it possible to associate an organization with additional information (e.g. size, contract expiration) so that this information is easily seen while handling Service Desk requests sub...
- Question
- jira-service-desk
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Hi everyone, In our existing Jira installation we have a custom field with the organization to which the Jira issue is related. The custom field has a predefined list of values. We are now adding J...
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Hi, I am using trial pack Jira which is hosted in server for testing purpose. I have configured DB and moved it to my local DB system then i configured LDAP Successful in user directory where i can ...
- Question
- confluence
- jira
- jira-service-desk
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Hi All, I am trying to make a post function that will fire when the condition is true. can you help me? I need to fire the event when request name is ABC, if not , post function will not fire. Here i...
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Hi, is there an way, how can I set up issues like this: As a customer, i want to see only two types of issues (bug and new task). As a admin I don't want a customer see all of thes...
- Question
- jira-service-desk
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We have clients who have a service desk configured for them who have limited support budget. When an issue is resolved, it would be helpful if the notification to the client included a time spent ind...
- Question
- jira-service-desk
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Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "AUTHENTI
I am in a bit of a pickle and not sure what's wrong. We are using a cloud instance of JIRA and have 3 service desk projects successfully using custom email address connected to our O365 ma...
- Question
- jira-service-desk
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Need to install Jira Service Desk in AWS on prem? Also need to install Confluence and Portfolio as well on AWS. Best Practise to implement on prem in AWS
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