We have an internal ticketing system for web projects and rely on screenshots in comments/email replies. When someone pastes a screenshot through their email client we used to see the screenshot themselves in the thread in Jira. Recently, we've been seeing the attachment name instead of the screenshot.
Is there a way to fix this?
Hi @Kris - do these users still have the permission to manage attachments? Are the pictures viewable to you in the attachments section?
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