You do not have permission to assign issues Error for JSD customers

[Gil]

When a customer tried to resolve the issue from the portal view, they end up with this error:

"You do not have permission to assign issues."

I tried it with my user. I raised a support issue and tried to resolve it from the portal and this is what I get:

Why is that?

[Jack Brickey]

Gil, I wonder if you might have some post function that is setting the Assignee, or some other method of doing the same. I have seen where some individuals have changed the Assignee when an issue is resolved. Just a thought.

[Gil]

I think I figured this out.

I had a property set when the ticket is on 'waiting for support' status,

jira.permissions.assign.denied

The problem is that I want the customer to bypass this property. I want this only to work for agents, not for customers.

[Jack Brickey]

That would do it. Good work

[Gil]

Thanks. Now I try to figure out how to have the customer bypass this restriction.

Do you happen to know how to transition and add a comment if a customer resolves their own issue?

I got this notification when I resolved an issue I raised to atlassian:

Gil Levy updated JST-460096 - Developers can't see linked issues.

Status: Resolved - Resolved by Customer.

[Jack Brickey]

I wonder if Automation would work? I’m not where I can try at the moment. 

[Gil]

I don't see the option I need for it to work in jsd automation.

i.e., how to identify it was a customer who did the transition.

the status, etc.,

working on it...