Jira Service Management

  My requirement is as follows (This is the real business requirement and I'm naming them as AA and BB)  On AA instance There are three projects: - Guru, PINK, and Test. On GURU...

• Question
• jira-service-desk

IN JIRA service desk i faced an issue:- 1. Incident was raised as S2 and SLA response time was 30 m.  2. But as per analysis and discussion with customer we changed it from S2 to S3, ideally r...

• Question
• jira-service-desk

Hi  When i try to set up an email channel for Jira desk i always get the following error:  Cannot link your email account due to emails in inbox Your inbox must be empty before you can c...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Is it possible to build/configure a shared service desk in Jira cloud where there are different approvers configured per organisation? I have tried to setup a shared service desk with multiple custo...

• Question
• jira-service-desk
• organization

In Jira Service Desk, I would like tickets to be automatically assigned to an organization according to a domain. Is that possible?

• Question
• jira-service-desk

we want reach on any new comment an automation via REST call to another foreign Service Desk we thought that webhooks could do that but we found no basic authentication to configure do i miss somet...

• Question
• jira-service-desk
• rest-api

I am working on building some new workflows within Jira Service Desk and would like to have a two stage approval process. The first stage would be for Manager approval and the second stage would be f...

• Question
• jira-service-desk

How can I create custom fields for service desk issues?  e.g. if a service request is from jill, treat tag it as vip. Or tag it as Jill. Or whatever.  Goal is to see which tickets we must s...

• Question

I am in the process of creating a JIRA service Desk with a link to Confluence for use as a Knowledgebase as well as using a Version One Application to fetch information for the service desk and knowl...

• Question
• jira-service-desk
• confluence
• jira

Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...

• Question
• jira-service-desk
• atlassian-marketplace
• jira

Hi All   Is there a way to distinguish an attachment that has been shared internally or with the customer? At the moment there is only two ways to figure this out   If the files are sha...

• Question
• attachment
• internal
• jira-service-desk
• share

Hi,         Right now i am working with the one email sender for one of my Project, and now i want to configure another email sender notification for another projects..

• Question
• jira-service-desk

Hi, my users keep complaining, that sometimes the customer opens an issue without the organization set. Is there any possibility to proofe that the customer set this issue to private on purpose or b...

• Question
• jira-service-desk

Data on one of the Service Desk report "Recently Created Issues Report" when exported in csv format is incorrect. This behaviour has been noticed particularly in the report column "Custom field (Deli...

• Question
• jira-service-desk

We have two service desk for two seperate project and seperate knowledge base on confluence side. But when customer register and come to service desk portal see both projects knowledge base arti...

• Question
• jira-service-desk

I will implementation jira service desk but I don't know how to setup service desk Please share step by step ,How to configuration in application if you need any question please let me know

• Question
• jira-service-desk

how to setup service desk

• Question
• jira-service-desk

Hi all, I would like to know if there's a way to automate the creation of subtasks per each Service Desk Customer and auto assign each of them as approver of one of those created subtasks. The subtas...

• Question
• automation
• cloud
• jira-service-desk

It is confusing when writing automation rules involving emails as Jira translates the email into an unrecognizable string.  Is it possible to have the actual email appear?  

• Question
• jira-service-desk

I'm an system analyst in my company and I'm configuring the Jira Service Desk. I have a question about the security schema. It's possible to add an security schema to a request type? We likely to ...

• Question
• jira-service-desk

I'm an system analyst in my company and I'm configuring the Jira Service Desk. I have a question about the security schema. It's possible to add an security schema to a request type? We likely to ...

• Question
• atlassian-support
• jira-service-desk

Hi, I am trying to implement the 'Custom email address' on Service Desk. I have an office 365 account and created an alias. I have tested this is working which it is. I have also doubled checke...

• Question
• jira-service-desk

I have a user who used to be able to access our customer portal and no longer is. When I log in as her and click the project icon where most users are directed to the portal, she is directed to the p...

• Question
• jira-service-desk

Hi all, we want to start using Service Desk. We have ~1600 people in the company. Only the IT Department and a few others have Jira access (300 User License) The other ~1300 should be able to reque...

• Question
• access
• customer
• jira-service-desk
• registration
• user-management

Some users are unable to properly search for their managers (in the service request with approvals workflow) while others are. It doesn't seem to be a consistent issue, so hoping someone else has enc...

• Question
• jira-service-desk