Jira Service Management

I have added an external user as a Service Desk Agent, and they do receive the JIRA invitation email. When that user clicks on "Join them now", they are directed to our Service Desk portal.  Th...

• Question
• jira-service-desk

Hi Everyone! I have a JSD conundrum and I could use some "crowd sourcing" help. Buckle up, its a long one. TL;DR at the end. My department has one Cloud instance that is shared by multiple groups....

• Article
• cloud
• jira-service-desk
• jira-service-desk-cloud

since 4,0,1 is not in marketplace I have downloaded the installer ... where should I run the installer now that I have downloaded it so that it will use the existing jira core install ?

• Question
• jira-service-desk
• jira-service-desk-server
• server

What method or complement can I use? Jira's customer service, for a time when there is no screen in the customer's portal, or when the customer's screen is clicked.  

• Question
• jira-service-desk

Es posible que mas de un cliente hagan seguimiento a la misma incidencia? 

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Are customization options to the embeddable widget scheduled for anytime in the future? We would like for the widget to allow users to log defects vs. enhancements, add a couple more fields, designat...

• Question
• jira-service-desk

I am the JIRA administrator and we were having trouble enabling modules for Service Desk. We used to have the modules working but for some reason Service Desk modules got disabled and all the service...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Es posible limitar el acceso de un administrador a un producto de jira para que no utilice un puesto de agente?

• Question
• jira
• jira-service-desk

I'd like to ensure that end users get an email update when we comment on their submitted tickets.  Please let us know how to check that, users are currently not getting update emails when agents...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I would like to add a field with a list of applications available for a manager to choose from when requesting access to onboard a new employee.  Either a check box or a drop down list would be ...

• Question
• jira-service-desk

Hello - I'm new to reporting in service desk.  I need to show how many service desk tickets we had that started at Level 1 support investigation status and escalated to level 2 support within a ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I like to integrate Jira service desk(Our Team) and Zendesk(Our partner) where data also should transfer. Is there any way to do this? I didn't like to go with Plug-ins.

• Question
• evaluator-resources
• jira-service-desk
• jira-service-desk-server

This is possible? Outside the telegram, is there any other social network integrated with the jira?   See ya

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi community!   The Jira shows this messages when I click Users.  Can you help me?  

• Question
• jira-service-desk
• user-management

I have a trial license for Service Desk that expires shortly. I bought a Starter license the other day, however I cant see how I can change the license key. When I go the Versions & Licenses pag...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, I'm wondering if it is possible to configure permissions in such a way that some customers can only see one group within the same project?  For example, I have a project named Alpha. Withi...

• Question
• jira-service-desk

Here is a screenshot of the error I get.  

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi all,   I'm trying to get automation to post to slack channel or a person. The automation trigger, conditions and action pass, but nothing is arriving to Slack.   I know how to setup ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We need to flag certain changes for special review to ensure they do not impact our disaster recovery plan.  It appears an automation rule could be used to do this.  What field(s) should be...

• Question
• jira-service-desk

We allow external users to sign up our service desk. Can we set Jira service desk to add a new sign-up user to jira-servicedesk-customers group automatically?

• Question
• jira-service-desk
• jira-service-desk-server
• server

How can I create a dashboard that can have gadgets displaying reports from both issues in JIRA SW and JIRA Service-Desk? These would be separate gadgets - some from JIRA SW and some from Service-Des...

• Question
• dashboard
• jira-service-desk

I just reconciled the Service Desk projects we have with the Help Centers listed when clicking on 'Browse All'.  I see Help Centers listed that should not be and others that are missing from the...

• Question
• jira-service-desk

A common aspect of Opsgenie users don't immediately understand is how Routing Rules, Escalation Policies, and On-Call Schedules work together. When an alert goes to a team, the first thing it checks...

• Question
• opsgenie
• escalation
• route
• schedule

This question is related to the an approval workflow. If I would like certain service desk tickets be sent to a manager for approval, does that manager have to have an agent license? Or can that mana...

• Question
• atlassian-support
• jira-service-desk

We’re excited to extend this special joint webinar invitation to you as we’re joined by Dynatrace to demonstrate how Atlassian’s portfolio and Dynatrace can work together to reduce MTTA and MTTR.&nbs...

• Article
• dynatrace
• opsgenie