Jira Service Management

I'm start using jira service desk. I can receive case by email from customer but when I update comment on that ticket, there is no email sent back to update customer. Please advise.

• Question
• jira-service-desk

how can I do that? this is the screen:  

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, We want the supervisor to be assigned to the issues when the specified SLA time has elapsed. Is that possible? If not, is it possible to send a mail automatically? Thanks in advance. Regards ...

• Question
• jira-service-desk

Hi, we've a field services and for organization 1 the entries should be a,b,c and for organization 2 the entries should be d,e,f in the same customer portal. Is there a dependency between field and...

• Question
• jira-service-desk

Is it possible to define the default request type (public or private request) visible in the Portal per organization or is it only a global setting? Thanks

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• cloud
• jira-service-desk
• jira-service-desk-cloud

I have created organizations for my customers and added customers to these groups. A public case is opened by a customer, and therefore all customers in the same organization were notified a...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

1 - Am I able to put kanban board into JSD project who have just ques and reporting available by default ? - If I am able to do so WHERE ? HOW ? - I need detailed manual which is actual to ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

The company I work at has been using JSW for pretty much everything to do with processes, I've recently tried to incorporate JSD into the mix to allow our staff to submit requests and track them...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I want to assign automatically issues to a specific agent and at the same time I want to set the highest priority and send a generic initial response for those issues, My question is... Is the...

• Question
• jira-service-desk

Hello, A few months back, i was able to add multiple organizations via the API in one call, i would simple set the data to: { "name": "COMPANY A", "name": "COMPANY B", "name": "CCOMPANY C" ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud
• rest-api

Hi, I'm sure there will be something I am missing here, but I'm testing ticket visibility and sharing of tickets  I have created some test tickets and in the customer portal I can see...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Solution: There may be no users in the dropdown, you have to type out the name of the user you want instead. Original Issue: Afternoon, so here is my issue.  I am an admin over a service desk p...

• Question
• jira-service-desk

Hi my company is looking into implement a customer service management solution and right now we are describing between ServiceNow and Jira SD. There are a few outstanding questions that I was hoping ...

• Question
• cmdb
• jira-service-desk
• security

I am looking for a way where the values in Custom Field of type select list can be restricted based on the "Request Type". There is a way to do this for Issue Types; via 'Behaviours' script. but I wa...

• Question
• behaviours
• jira-service-desk
• jira-service-desk-server
• script-listener
• scriptrunner
• +1 more tag...

I just posted a detailed question regarding an issue i am having with setting up bamboo and noticed a "SPAM" tag at the top   https://community.atlassian.com/t5/Questions/quot-Please-wait-whil...

• Question
• bitbucket
• confluence
• jira
• jira-service-desk

Sometimes when the reporter tries to close an issue on Service Desk standard screen (without comments), the screen doesn't submit the form and it doesn't shows any error message. The "close" transit...

• Question
• developer
• jira-service-desk
• jira-service-desk-server
• screen
• server

Hello community,   if a customer is answering to an Issue the Status doesn´t switch automatically from "Waiting on Customer" to "Waiting on Support".   Any ideas?   Best regards ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

While setting up our service desk, I have played around with various JSD projects. I also added some customers und users to some "initial" JSD project. The I deleted this JSD project. ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I have a new Jira Server installed with Service Desk in trial mode for only 2 days, so i haven't changed much in the system. I tried to test the Approval work flow in both the "Change Request" and "...

• Question
• jira-service-desk
• notification

Hi, I'm not able to create an automation rule for creating a linked issue.  I used manual from link below https://confluence.atlassian.com/servicedeskcloud/blog/2017/12/automatically-create-li...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Currently, I'm having issues with JIRA 7.12.3 not responding after a period of being idle, typically 1 day or less. After waiting a couple of minutes, JIRA eventually responds, but my dashboard is m...

• Question
• jira
• jira-service-desk
• jira-software

After update plugins: custom field Quality response shows undefined Everything worked fine before, but now there is only ' undefined'. and not the objects ' ok ' and ' not ok'. Checked everything;...

• Question
• jira
• jira-service-desk

We need to implement the JIRA Service desk (Cloud) Customer Portal Login through our website. In our website a user login section is there its shown below when a user Submitting the form by giving...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I am setting up new service desk project with Kamban theme.    I turned on email requets from customer, set up notifications. But after I send email as a customer, I receive automati...

• Question
• jira-service-desk

Hi Team ,   Support level and service level is not visible in the jira.   Regards, Rekha v

• Question
• jira-service-desk