Community resources
Community resources
Community resources
Jira Service Management
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Hi There, I have been powering through JSD for the past few years getting my team and metrics to a reasonable level of acceptance to demonstrate our numbers. However, as in other Helpdesk software o...
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I am using company account, but jira always log me out and not allow me to log in Bitbucket. Here is the account: *redacted account name* Hope you hear news from you soon.
- Question
- jira-service-desk
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Hi Community! I'm part of the marketing team for Jira Service Desk! We're looking for companies using Jira Service Desk for innovative use cases such as HR, Legal, Finance, Marketing, etc. ...
- Question
- jira-service-desk
- jira
- new-to-jsm
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I need to customize our Help Center, but the instructions I have found online are not reflecting what options are available in my space. For example, this page tells me to go to Settings > ...
- Question
- jira-service-desk
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We would like to be able to add a start and end time to a sub task to act as a scheduled appointment. Ideally this would then sync with Google Calendar. This has been pretty standard affa...
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An Account Manager would like to export her client's issues in CVS format. When she does that the reporter shows a a quid instead of the reporter's name. She can't use HTML because she needs to copy ...
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When request participants are added to a ticket, in some cases, the automation rule is overwritten. In the screen shots, we update the Operational Categorization field, then the system adds request p...
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I am not receiving emails when a ticket is resolved. I AM receiving them when the issue is created. Both notifications have the same setup where i have a single user receiving the notification and ...
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We want to have an employee's manager be the approver for a software request. Is it possible to do this with the cloud version of service desk?
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We have a group that is needing to automatically set assignees based on the statuses of one shared workflow. The assignees differ per customer request type. The current automation rules are configure...
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Hi, I've got a Service Desk project (A) with associated Portal - where customers can raise issues. However, if I create an issue using Jira on project A, then it is not visible on the Portal under t...
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In Jira Service Desk, I want a user to see all the tickets (in the portal). The tickets were not created as "private". In fact, the privacy of the ticket is not even established in the portal. But ...
- Question
- jira-service-desk
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Hi Team, We want to add a custom message in the JIRA login page for user to redirect to some other link where user can reactivate his account. Basically we want if user gets a message "Usrername/Pas...
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I need below report from JIRA with below columns : Ticket number Ticket Summary Created Date Reporter Assignee Status If Closed / Resolved – Who closed it Close- resolution Close date ...
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Present SLA is running on 24/7. Is there a way we can make a work calendar to specify to count the SLA only on working hours?
- Question
- jira-service-desk
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We have had requests by users in our company to add the 'Created by me' link to the list of selections in the Help Desk portal, as a quick and easy link on screen (not in a drop down of there account...
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We are having the following issue: Issue: No e-mail notification is generated for when a customer who is not in the project attempts to create an issue via e-mail channel. Actual result: No no...
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Having some issues removing the time tracking fields (Time Spent, Date Started, remaining estimate, etc) from a resolution screen. I've created a custom screen with only 2 fields (resolution and com...
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The vast majority of our tickets will have internal comments. The frequency of us communicating with the customer on individual tickets will be low. It will happen, but will be infrequent...
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In the Great Gadgets for JIRA Server: WBS Gadget, the "Saved filter" field only lists some of my filters (organized alphabetically). The documentation says that I should use the filter box to f...
- Question
- jira-service-desk
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...ign up for an account We've turned on public account creation to have external accounts created when clients email us; however, we do not want to have the option to 'Sign up for an account'....
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Hi, I'm new on Jira Service Desk and I want to understand how to apply granular permission to my project. For example, in my organization are multiple projects with some users...
- Question
- jira-service-desk
- permission
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I'm trying to configure a specific Sla which depending on the issue's priority, it should be transitioning from one status to other in a specific hour, ex.: for Priority= Critical, do not pass from 0...
- Question
- jira-service-desk
- sla
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Hi, Any ideas why duplicate custom fields on the JSD portal create issue screen are shown? Fields have identical id numbers... Many thanks! //B
- Question
- jira-service-desk
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Dear Jira Service desk Team, When we create a user for our customer do we also need to pay for this user or it's free?
- Question
- billing
- jira-service-desk
- licence
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