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How do I Setup three Service Request Issue Types and/or Service Request Workflows that work in concert with the three inbound emails to ensure that we is able to differentiate issues by the three products??
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April 4, 2019 edited
Hi Sudarshan,
Currently, it's possible to associate only two emails to a service desk project. You can use the email that is generated by Jira and a custom email address, so you can associate these two emails to different request types. If you need to use three different custom emails for different request types, I'm afraid you will need to have different projects for that. We have a feature request suggesting the ability to have multiple email addresses to be associated with one Service Desk project: - https://jira.atlassian.com/browse/JSDCLOUD-798 Please, click on vote and watch to receive updates about the feature.
Regards, Angélica
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