Jira Service Management

After the upgrade, we are doing Jira manual testing (Post Upgrade Checks). 1. Able to create a project (Jira software, Jira ServiceDesk and Business) 2. Able to create new custom fields. 3. Create...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Setting up an email request for our service desk. I have it connected to the server and can see the email come in on the log, but it doesn't create the ticket and errors out saying, "Please check the...

• Question
• jira-service-desk

Hey, so I'm trying to create an automation rule that does what I described on the title. Basically, some Service Desk Client opens a request, and then if it's something like a bug that we have to s...

• Question
• automation
• cloud
• jira-service-desk
• jira-service-desk-cloud
• jira-software
• +1 more tag...

How do I add a watcher to my current Jira ticket?

• Question
• jira-service-desk

Service desk project, can't Set up email channel - says email inbox has items it - new mailbox with no email in it yet - 

• Question
• jira-service-desk

How I can give public/anonymous access to my Service Desk instance? I'm using Service Desk Server.

• Question
• jira-service-desk
• jira-service-desk-server
• server

I have an field where we specify the price that the customer should pay for the request, when we have entered the amount in the field, then we sent it for his approval. The problem is that we need t...

• Question
• jira-service-desk

Hello, folks, I am currently working as a temp in a software development company in Germany that is about to set up a helpdesk. I’m still pretty inexperienced with Jira, so forgive me for any mistak...

• Question
• jira
• jira-server
• jira-service-desk
• jira-service-desk-server
• server

• Question
• jira-service-desk

Browsing the JSD Server Jira project I found 194 reported bugs in an untriaged state.   If Atlassian aren't even triaging bug reports what hope do we have of seeing them resolved any time soon...

• Question
• bug
• jira-service-desk
• jira-service-desk-server
• server

I want to install Jira Service Desk into existing Jira Software server.  I did this on my DEV server from the Application tab but am unable to create a project, I get error message JIRA Service ...

• Question
• jira-service-desk

Hello,   I've recently really got to grips with Jira and Confluence; I can honestly say that the way these two integrate together is amazing.   However, I seem to be struggling on the c...

• Question
• confluence
• customer-portal
• jira-service-desk

Hello, i have installend JIRA Service Desk on my self hosted Server edition. But i can not create a Service Desk Project. Ich startet JIRA new but i can not create a Project.   Can you help...

• Question
• jira-service-desk

Hi, How do we arrange the main task. i can arrange the subtask move it up and down to where i want it to be. whereas i'm unable to that on the main task. the order is not correct. we may need to a...

• Question
• jira-service-desk

I need help in pulling the report of all the issue entered in Jira. Project Name is as follows "Global Training Requests"..   Thanks, Vanishree

• Question
• jira-service-desk

Hi As part of our service desk workflow, we have a Waiting on Customer step (right before the ticket is resolved). When the email is received by the customer, there is no ability for them to ap...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Up until the last week or so, I had been able to paste images from clipboard into comments in JIRA tickets without issues, across browsers (Chrome/IE). Recently, this has stopped working, such that ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Tickets have weird date values for Created/Update/Due dates, few examples: 00/06/18 54/06/18 44/02/18 59/30/18   The dates were in MM/DD/YYYY format before, any ideas what could be going w...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

...bsp;public name, and publish it to a group of clients or globally. So we could provide a ticket-filtered tab interface on labels, status, project, etc. and the customers will be able to sort them as n...

• Question
• jira-service-desk
• jira-service-desk-server
• server

When a user logs into the customer portal that has pending approvals the approvals are hidden under requests in menu. Our customers are not seeing them and our issues are not getting approved.  

• Question
• approver
• data-center
• jira-service-desk
• jira-service-desk-server
• server

Hi Everyone, I have searched the community forum and other similar resources but I could not find an answer. I have setup a JSD on a machine in the cloud. It has CentOS operating system and I tried...

• Question
• jira-service-desk
• jira-service-desk-server
• server

For our Service Desk - Server setup our customer logins are in the same database as our staff JIRA logins. We have one group that has all of our staff logins, our customer logins are not in any group...

• Question
• jira
• jira-service-desk

We have a business case where our sales managers will review all requests made by our customers prior to calling them. Our sales managers are not agents in our JSD, they are just collaborators. We se...

• Question
• jira-service-desk
• jira-service-desk-server

I initially scp atlassian-servicedesk-3.15.3-x64.bin from the site to my home directory on my linux server. I ran the installer following the prompts for the upgrade. Once completed i was unable to e...

• Question
• jira-service-desk
• jira-software
• linux

Hi, Please can you tell me if I can pull data from a mandatory custom field into a ticket title.  For example, I have created a required field called 'Company Name' which I would like to pull th...

• Question
• custom-field
• jira-service-desk