Jira Service Management

Hello All,  How your company does handle this process.  Actually in jira I do not have the immagination how to connect active Incidents to a change request.  Do you connect ev...

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• jira-service-desk

We have an issue with Jira service desk reports. On the reports page when selecting different reports the list of custom reports seems to jump around. I have tried multiple times now to put my report...

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• jira-service-desk

Hi I am trying to integrate JIRA service desk with live chat application. The live chat application generates a code snippet to be pasted in the HTML pages so that chat widget will appear on the page...

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• customer-portal
• jira-service-desk

IS a welcome notification sent to new customers who are manually added by an agent from the customers panel?  I know one is sent when a customer emails that service desk, but is one sent when an...

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• jira-service-desk

Currently there seems to only be able to send customer notification for Customers involved. We have gotten complaints from customer that they are not notified when an issue is either created, changed...

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• jira-service-desk

Hi, We are testing Jira Service Desk and we have problems with setting e-mail as a channel that will automatically generates new task - we want anyone to send an e-mail (for now to helpdesk@emarksd....

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• jira-service-desk

I am a Confluence admin and i can create articles directly from JSD, but when i invite a new Agent to work on an issue, he can't create articles untill i give that person rights as a confluence user!...

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• confluence
• jira-service-desk

I am trying to create a workflow in JIRA Service Desk that allows multiple approvals for a change request. I have set this up with the condition that it only transitions the status when there are no ...

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• jira-service-desk

Greetings, How to edit the user name in the screenshot below? (highlighted by yellow "MSD") The Edit button on the top right can only edit "zoljargal.e" but not the MSD which seems to be a display ...

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• jira-service-desk

Hi everyone. I have a filter that shows issues commented by certain group of people. Is there any gadget like "Issue Statistics" with parameter "Statistic type" like "Commentator" or something that c...

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• jira-service-desk

Hi All, I jave 2 questions:- 1) Do I need to install jira software along with jira service desk to use jira service desk? 2) As of now, I have installed jira service desk on my linux server with s...

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• jira-service-desk

Using Internet Explorer, Servicedesk works correctly initially. After going in and out of tickets  Servicedesk starts blinking/flashing and turning to a black screen when scrolling, ba...

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• jira-service-desk

Hi, I'm trying to create a forward rule from a gmail account to a Service Desk project email address.  Gmail sends a verification email that never reaches the Jira queue.  If I send emails ...

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• jira-service-desk

Afternoon All   Is there a way on Jira Service Desk Cloud to determine if an attachment is shared or internal? If not, there should be an icon or something to indicate from the list of attachm...

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• jira-service-desk
• attachment
• external
• internal
• share

How can i add customer (field) to issue create form? 

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• jira-service-desk

What happen first :- 1. Email triggered to the inbox first or 2. Issue creates in system

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• jira-service-desk

How can i achieve :-  1. If i need to know till how long my incident is pending  2. When it came to a particular status say - In progress     

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• jira-service-desk

Our sales team would like to see on one sight how satisfied a customer is, therefore I would like a traffic light system. It should be possible that the service desk agents set the traffic lights for...

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• jira-service-desk

I am using an out-of-the-box workflow for Service Request Fulfillment with Approvals.  The approval is added upon create.  See the attached screenshot of the workflow.  Every time I ad...

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• jira-service-desk

I can't create a new Service Desk project, the option just isn't there. I can not convert an existing project to Service Desk either. I am an admin and I have tried modifying the applicati...

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• jira-service-desk

I have created custom email notification templates for various projects we are using, but have run into an issue on the update email notification. The team likes the red and green text background on...

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• atl-adm
• jira-service-desk

I am getting this error on my service desk system since updating it to 7.9.0 

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• jira-service-desk

I need to create a report for resolve requests and I want to have request number , request type , requestor name and assignee name in it. Can we do that. Please suggest.

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• jira-service-desk

When creating service desk requests without logging in, it auto generates a "email confirmation to" field at the bottom of the form. If possible we would like to move this field towards the top of th...

• Question
• email
• jira-service-desk

I am following the instructions here   https://confluence.atlassian.com/servicedeskcloud/receiving-requests-by-email-747602718.html   We have an email setup e.g servicedesk@abc.com on t...

• Question
• jira-service-desk