Community resources
Community resources
Community resources
Jira Service Management
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Hi All, I trying to find out where/what field in the database that records the SLA met or Not met. We export the information into Power BI and I want to use this field to enable me to work out...
800 views 1 0 Deleted user March 6, 2019- Question
- jira-service-desk
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Greetings. I'm reading about Jira Service Desk in order to learn about it and am able to implent it in the company I work at, but I'm confused regarding the customers and their usage in the software...
- Question
- jira-service-desk
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Hello everyone - we've recently begun deploying OpsGenie throughout our organization, and one feature that we're looking to implement is the ability to notify external users who are impacted by a par...
- Question
- opsgenie
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Using JIRA CLOUD how to remove comment fields for issue Resolved screen, Reopen Screen and Invalid issue screen. I am not configure any place to this field.but shows all places. Please sugg...
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Does anyone know how you can display the list of attached files on a new screen, pretty much as you get when you look at the main issue screen and can see the individual files. The Attachments field...
- Question
- jira-server
- jira-service-desk
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while i was going through creating an incident i want to create it on back date can i?
- Question
- jira-service-desk
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Hi, I have a problem understanding how to configure Jira SD for this issue. I have multiple projects ( Project 1, Project 2) and I have Jim and Alex(both customers on the portal). I want to Jim to ...
- Question
- customer
- jira-service-desk
- permission
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Hello, we are running a JIra 8.0.0 with Service Desk 4.0.0. Customer notification language ist set to "German". We have also translated the "Customer notifications" template. The variabl...
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Hi, I have a problem understanding how to configure Jira SD for this issue. I have multiple projects ( Project 1, Project 2) and I have Jim and Alex(both customers on the portal). I want to Jim to ...
- Question
- jira-service-desk
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Hello, I had mistakenly pulled the Description field off of a screen, which I believe affected Email Requests not being able to create tickets. I have since fixed all the screens that might hav...
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Hello, We need to be able to allow customers of our JIRA Service Desk to partially complete a form, save it, return to complete at a later time, and then submit it as an issue. I have looked a...
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How to I fix this issue? Some of my support desk customers are seeing a narrow view of the table or requests instead of the wider full view (like what I see when visiting as a customer). It is also ...
- Question
- bug
- cloud
- jira-service-desk
- jira-service-desk-cloud
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On an existing service ticket, is there a way to add another JIRA user to see comments and/or the entire ticket? The @name function does not work in the comments. What does adding a name to "R...
- Question
- jira-service-desk
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I would like to be able to order reference field, add a priority and status fields to the customer facing board. please see image below:
449 views 2 0 Deleted user March 5, 2019- Question
- jira-service-desk
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UPDATE: There is currently no resolution for this issue right now. Please see the accepted answer below for details. ---------------------------------------------------------------------------------...
6,787 views 12 3 Deleted user March 5, 2019 -
A user has set up an Overview Dashboard which shows all tickets for several projects. The problem is when a ticket gets changed to a status of " Waiting for Customer", those tickets disappear f...
- Question
- jira-service-desk
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Dears, We are planning to buy a server version Jira service desk and I have a question regarding the number of licenses we should buy. We have a set of users that are currently identified as agents...
- Question
- jira-service-desk
- licence
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After upgrading from Jira 7.X to Jira 8.0.1 and Jira Desk Server to 4.0.0 I receive messages from my support's email address in loop. I've look to my plugin management and I discovered that "JIRA Se...
- Question
- jira-service-desk
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Hi, I would like to create an issue type which automatically creates sub-tasks and assigns them to different people. Is this possible?
- Question
- automation
- jira-service-desk
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Hi, I want to assign different SLAs to different groups (e.g. A customers-> First Response of 1h, B customers of 6h, C customers 24h) of customers. I know that this can be solved by adding users ...
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After the upgrade of Jira Service desk from 3.8.1 to 3.15.3, the display of SLA times has been changed from Days / hours to time. How can I get the display back to days / hours? After upgrade: ...
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DB: Azure Postgresql 9.6 JIRA Version: JIRA Software 7.12.3 , JIRA Core 7.12.3, JIRA Service Desk 3.15.3 Seems its all related to workflow, can i request for the community to help. &n...
- Question
- jira-core
- jira-service-desk
- jira-software
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Someone added by mistakes team members as customers without organization. I don't have any options to delete them. How do I remove customers without organizations?
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Hello I did a merge from develop to a branch I want to return this commit Can you guide? Thankful
- Question
- jira-service-desk
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I am using the JIRA service desk cloud now, can I change the notification email sender to our mailbox such as support@ourdomain.com instead of jira@ourdomain.atlassian.net? if it possible, how ...
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