Community resources
Community resources
Community resources
Jira Service Management
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I have a custom field called "Office Location" (such as San Jose, Morgan Hill, Alameda & Remote). I also have groups called agent_sanjose, agent_morganhill, agent_alameda...) and added agen...
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What would be the best way to design our user base if we have over 500,000 users that may put in tickets to Jira Service Desk if they have an IT issue? We would like their accounts to authenticate an...
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Hello. I my Jira left menu looks like this: And I have seen on some screenshot on the web that sometimes it looks like this: How can I make it looks like that, with less wasted space? &nbs...
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We are using Jira Service Desk platform, Facing an unique issue i.e. which ever customer added under "Oraganization" is registering himself display name as "Firstname Lastname" i.e. "Santosh K...
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I am using the opsgenie app on my moto G5 plus running Android 8.1. All the notifications play at max volume even though my notification volume is pretty low. I found this post online (https://commun...
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Hey guys, I am currently working on a project to replace our current ITSM tool with Jira Service Desk and I learned along the way that our provider for request fulfillment (agents) would use Service...
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We have multiple customer portal orgs under our projects and recently I had a request to provide a list of the Customer Portal Orgs and user within those orgs. I looked around and could not locate a ...
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Hello, I have several screens that are used globally in all projects. I have about 300 projects that use this window. Sometimes I have to add some field only for few projects. The only way out is t...
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Hello! Could someone help to solve the task? In Jira SD i have 2 options to make an issue: 1. Push little "Raise a request" button from the project 2. Push big blue "Create" button from abo...
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Looking into migrating to Service Desk. As part of the teams research, they are interested to understand is it possible to do the following: 1. Search KB based on selected Component/s? 2...
410 views 2 0 Deleted user March 27, 2019- Question
- jira-service-desk
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I have set up the system so that users define the priority of the ticket by setting the Impact and Urgency values as setup in this helpful article: Impact & Urgency This all works fine ...
- Question
- jira-service-desk
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Hi I have upgraded Jira to 8.02, what started up it reported "JIRA Service Desk is licensed but not currently installed" I downloaded the latest SD 4.02 , on installation start, it prompts to insta...
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I am supporting a team with the set up of Jira Service Desk. They want to add a lot of custom fields to the Request form to ensure that the requester adds all necessary data while raising a req...
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We would like to add the date on which the customer has submitted the request to his overview in the service-portal.
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I am struggling with the user picker field. On the issue itself it is working fine means I see all LDAP users. On the customer portal where user should be able to add their manager as approver it is ...
- Question
- jira-service-desk
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Hi, I would like to setup to change forms within JIRAusing the "Change" issue type. I would like to setup a STANDARD Change that uses 1 workflow I would like to setup a NORMAL Change that uses a d...
- Question
- jira-service-desk
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Is there a way to disable/hide the escalate button from the user in Jira Service Desk Portal
1,813 views 2 0 Deleted user March 26, 2019 -
I am attempting to implement requests within 1 of our JSD projects and i would like to use a custom email that is also an Office365 group. This appears to fall over as i need to map this to a jira&n...
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Hi, We are looking at using JIRA Service Desk to create an IT Change Management workflow so was interested to know if we can link a change request to tickets in both JIRA Service Desk and JIRA...
- Question
- jira-service-desk
- jira-software
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Hi Everyone, I am setting up my JSD with different organizations to separate my Clients and limit each's visibility to only their company's tickets. As I am creating 'test' customers to test invite...
- Question
- cloud
- confluence
- jira-service-desk
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Can someone suggest how I can use "deleteObjectAttributeBean()" in groovy scripting in order to update/delete an insight object attribute value to null?
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Hello! As you can see below, my parent group does include my subgroups but the users' list is empty. The Nested Groups feature is activated in the directory settings. Anyone already experienced this...
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My company has roughly 25,000 employees, and we are looking at JIRA Service Desk as a possible solution for internal incidents, requests, and customer ticketing solution etc. We understan...
- Question
- agent
- enterprise
- jira-service-desk
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How do I automate support emails from non-registered customers? I.e. a customer emails our support team which is directed to JIRA Service Desk. How can I automate it to go into a certain queue...
- Question
- jira-service-desk
- jira-software
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Hi, Is it somehow possible to send an email from Jira Service Desk (Cloud) to an email address of a person that is not listed as customer in Jira? (That is, may be mentioned in the description in an...
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