Community resources
Community resources
Jira Service Management
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I'd like to add a new user to a project, but they first need Jira access. How do you go about this??
- Question
- jira-service-desk
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HI guys, Does someone know if there is a way to import a list of users from a CSV file to Jira Service Desk internal user directory? Thanks a lot!
- Question
- import
- jira-service-desk
- server
- user
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Can I use my domain for the portal?
- Question
- jira-service-desk
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Jira Cloud Service Desk Project Error: When trying to adjust Request Types so that certain visible fields are Required. In detail: admin will click the desired field to be required, select Y...
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I Hello. We have the follow licenses for Jira: SEN-xxxxx - Jira Software (Server) 10 Users: Starter License SEN-xxxxxx - Jira Service Desk (Server) 3 Agents: Starter License installed o...
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Hi, If you come across pelease take a minute and cast your vote for this important ticket which has not been actioned for many years and is a pain to JIRA admins and users. Ignore unwanted images i...
- Question
- jira
- jira-service-desk
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The Priority is preset based on the JQL i created which is based on our own SLA. however when a customer creates a ticket on a request type he/she chooses. the priorty on the ticket changes it self.&...
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Hi, I am trying to link the issues to new one while creation. I am able to able to link single issue but not multiple. I tried with following code. let me know, Where I am wrong. CLI action ...
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Hi all. New to JSD and trying to brand our help centre. I came across this article: https://confluence.atlassian.com/servicedeskcloud/best-practices-for-designing-the-customer-portal-732529000...
- Question
- customer-portal
- jira-service-desk
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Anyone knows how to integrate these two? I'm trying to create a room in WebEx and have any tickets with high priority or emergentcy type tickets send a message to WebEx. I have a webho...
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I am trying to set-up Jira for company. We have about 20 teams. We have grouped these teams into "Areas". Each "area" will be a Project in Jira. However, I have services teams that support multiple a...
- Question
- jira-service-desk
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Hello, when a request comes in by email it includes the whole email including signature lines and when an the users reply's to the Agent there whole email is included with signature lines...
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I'm trying to create an automation rule that auto assigns emails from Service Desk staff to that staff member, AND add one of the request participants (Assuming they added a customer on the TO or CC ...
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On the screens below, I am trying to add a 3rd button. The reason being I would like the following actions: Comment Internally (exists today) Comment to Customer but DO NOT send the contents of th...
- Question
- jira-service-desk
- developer
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Can we display the fields or have users enter into the fields for the STAGIL Tables custom fields when they are submitting a request on Service Desk?
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Email Processing Logs - Error Message: "Your request could not be created. Please check the fields have been correctly filled in" Some works and some don't even though seem to be same email content...
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I am wondering if it is possible to give the customer the ability to link issues within JIRA service desk. I was hoping to create an issue type that represents a physical asset with two data ...
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Hello! I'm new to using JQL and I'm trying to build out queues for ServiceDesk. Couple of questions for the community: 1. Are there good resources for learning JQL? I've read some of the articles bu...
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I have a question about Agent license. We have a team where agents work for shifts. So every single user from our team need to have a single license, or they can use only one agent license for...
- Question
- atlassian-support
- jira-service-desk
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Hello Colleagues, I want a ivr(automated) call to particular mobile number when i received high priority incident/service request in jira service desk Can anyone help how to config asap ...
- Question
- jira-service-desk
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I'm trying to setup and evaluate Jira ServiceDesk (server) as a helpdesk system for my company that runs support for our product in 4 different countries. I've created a JSD project with 4 languages...
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Hi all, we are using Jira Service Desk and nFeed to pull data. One nFeed field pulls data from the Jira database to build the assignee name in a nice manner "first name sirname" which then can be us...
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Purpose: Decline/Reject a Request if the Requestor is approving his/her own request. My method: Create a rule using JIRA Automation as follows: When: Issue transitioned From: Manager Approval to C...
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Is there a way to automate closing a ticket that's been sitting for a designated amount of time? I was thinking I could set a rule with the SLA but either it can't be done or I don't know ...
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Hi folks, we are using Jira Service Desk (3.15.1) and JIRA v7.12.1. We have one JSD project which is driving me crazy. This project should normally send out notifications to a special group (a...
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Atlassian Community Events
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| 24 | |
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| Subject | Author | Posted |
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| 10 hours ago | ||
| September 9, 2025 11:40 AM PDT | ||
| September 4, 2025 1:00 PM PDT | ||
| July 29, 2025 5:22 PM PDT |