Community resources
Community resources
Jira Service Management
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Our Jira Service Desk email notifications recently changed. When a new ticket was created, it used to send an email notification with "[JIRA]" in the subject heading. Now it does not and only says th...
- Question
- jira-service-desk
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Is there a way to show people who are CC'd on a Jira Service Desk Ticket as a Requested Participant?
Hi, My team are currently using Jira Service Desk. Tickets are created via external users mailboxes and we want to have visibility of any tickets where there is a CC added. Is it possible to d...
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Hello, we have an error in the client portal in the Service Desk which remains blank and only shows this error in the browser console, we tried to update the version of JIRA and JIRA Service Desk and...
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How do i limit permissions so only a specific group can add customers? I do not want all our service agents having this ability.
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- jira-service-desk
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When selecting a specific transition for a service desk ticket, is it possible to create an issue automatically on the back of it?
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Hi, Is it possible to set up Jira Sevice Desk so a Tempo account is added to the issue automatically based on the reporter/customer/organization? Would be very useful. //Chris...
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Why are my SLA times/values not displaying in my issue subscription email? See screen shot below--it's from the email. When I view the filter in Jira, the values appear as expected. As yo...
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Hi, I saw this on a Jira Presentation from Spotify and thought it was a great idea. https://youtu.be/RGRLAZhzeL8?t=828 does anyone know if there is an addon that helps with this ?
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After Upgrade to servicedesk 4.0 and Jira 8 the E-Mail request settings are broken and no longer functioning Error! Strip quotes failed to update. Please try refreshing the page. Error! H...
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Hello, I have one JIRA service desk project in my JIRA instance (server hosted) and I want my client to be able to see all requests (read only) that have been created on behalf of that project throug...
- Question
- jira-service-desk
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I have two JIRA INSTANCES A CLOUD External Service desk B SERVER Internal Pj management I whish to link INSTANCE A service desk tickets to INSTANCE B jira ticket i already...
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Hi. My company is not approving of the current KB article view in the portal. Too narrow, screenshots are too small, ToC is broken etc., Is there an addon that sort of replaces the ...
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We have a use case where we want to trigger a webhook when any agent is assigned to a ticket in Jira Service Desk Cloud. How do i do this ?
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we are using the service desk cloud, can we change the site access URL to our domain? such as support.ourdomain.com. how do we change it?
- Question
- jira-service-desk
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Our jira crashed with proxy error : error reading from remote server when i was on holiday last Friday. Now I am asked to investigate the root cause of the crash. I can attach the support. zip files ...
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Hello Every one I am new at JIRA so i have some questions i hope that someone will answer them 1- is there live agent support to chat wih anytime ? 2-does JIra service desk support Android a...
- Question
- jira-service-desk
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1. Jira is very slow ,we have hosted this one in our environment 2.The cpu and the memory utilization is not too much even 3.Sometimes even Jira SD is dead 4.Please can we have the resolutio...
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- jira-service-desk
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1.Last 1 week jira is experiencing very slow ,sometimes almost dead. 2.The cpu & memory utilization is nominal which is good. 3.Other applications are hosted in the same environment but no issu...
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...ttpURLConnection) url.openConnection(); conn.setDoOutput(true); conn.setDoInput(true); String encodedData = getJSON_Body(); System.out.println(encodedData); System.out.println(getJSON_Body()); c...
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Hello, We're switching from email to JSD and are well on our way. I wanted to know if there was a way to automatically change the assignee of an issue to the JSD Agent who responds first...
381 views 3 1 Deleted user February 15, 2019 -
Queues used to display the issues within in multiple pages, with a set limit of issues per page. It appears some recent update caused queues to now load issues as the user scrolls through them, in a ...
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Just upgraded to JIRA 8 and Service Desk 4 on premises. I am now getting errors when attempting to comment to an issue. A box pops up which says" Communications Breakdown The Jira serve...
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As outlined here: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Identifying-a-CC-in-an-email-to-incorporate-in-an-automation/qaq-p/742648 You can do a JQL search by email addre...
- Question
- jira-service-desk
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Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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I am trying to allocate the Service Desk agent license we have been assigned, but when I go to do that from my Service Desk project, the wizard tells me I've already exceeded my limit. I followed th...
- Question
- jira-service-desk
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