Internal/External Jira Service Desk Projects and Keeping the Portals Different

[Jeffrey Bistrong]

We are currently using Jira Service Desk to provide support for our external customers.

However, I also want to have a JIRA Service Desk Project to streamline our internal HR onboarding to help us track who has access to which applications when they are onboard.

I would like to ensure that the HR project does not appear in our standard (external facing portal) and would like to be able to use a different portal. 

From what I have read, I don't believe this is possible, but I did want to confirm it. 

I guess my solution would be to use a JIRA Core Project and just have our department heads submit tickets through this project,

If anyone has any ideas/solutions, I am open to hearing how all of you might be doing this.

[Jack Brickey · Accepted solution]

You can certainly mix the two. It is all in how you set them up. Here is one thread that may help.