Community resources
Community resources
Community resources
Jira Service Management
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Validate / Enforce that the following people sign off/approve on the test coverage before they are able to transition from Testing Queue -> Deploy Queue: Original developer of the ticket (assig...
- Question
- jira
- jira-cloud
- jira-service-desk
- scriptrunner
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I am trying to setup login free portal for many sites are there any tutorials to follow? Also what level of permissions do you need to get going? I do not see the the project settings in ...
- Question
- jira-service-desk
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We have all of our support requests going to our Corporate G Suite, Google Groups address. Can I use that email address to connect to Jara Service Desk?
- Question
- jira-service-desk
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I have a jira user who is unable to see a particular project. On looking at that project it appears he has been added to it. But on investigation he appears to have a 'ghost' account - he a...
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Hi, I managed to establish an application link between my jira service desk cloud eval version with my self hosted jira software (7.2.3) I can link issues, but now I want to synchronize the users f...
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When a customer searches the knowledge base from the portal and clicks on the link, the customer is shown the article inside of jira service desk. We would like the article to open in confluence.
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After embedding the code onto my page it appears as a button in the bottom right. Can I control the location of the button that opens the widget?
- Question
- jira-cloud
- jira-service-desk
- widget
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Hello everyone, we want to have a form (for customers) in Jira Service Desk with multiple fields in one line. By default there is only one field per line but we want to have three customfiel...
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When emails are forwarded from Gmail to Service Desk, the HTML is not properly rendered in the ticket. For example, they show up like this and are incredibly hard to read: *From:* Veri...
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Hi, We currently don't have any administrators on my team who can interrogate the Jira API so hoping someone can give me some guidance before I reach out to an internal development te...
- Question
- api
- jira-service-desk
- jira-software-cloud
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Hi, we can't connect to our mailserver with jira helpdesk, since a couple of days. Jira Helpdesk returns the following error message (Project Settings -> E-Mail-Inqueries): >>Unfortuna...
- Question
- jira-service-desk
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I Removed a SLA, but on the ticket overview, it's still showing this SLA in the SLA widget. We also have another one their, so that could not be the problem. Any ideas?
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2023 update! Use Zoom? Good news, you now connect your Zoom account to Jira Service Management. When an incident occurs agents, responders, and stakeholders can swarm quickly in a Zoom room from the ...
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Hi Community! The Jira Service Desk team is looking for customers who use Jira Service Desk to provision and manage AWS cloud resources. We’d love to better understand your current use c...
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We have just set up our Service Desk, and for each category we have different sub categories so that we can correctly define our customers issues. When they have logged a ticket all the fields in th...
- Question
- jira-service-desk
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...n my Service Desk Project with the Service Desk Team role) reply to a notification email from Jira about a ticket, their responses create public comments. Is it possible for agents to reply to a n...
- Question
- jira-cloud
- jira-service-desk
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Dear Atlassian, We offer managed cloud services and HelpDesk on a behalf of our customers. We have a secretary that receives calls from customers all day long, she opens the tickets, assignin...
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Hi, we have created a New issue type "Content Change" and has the workflow and screen configured. We are trying to add a Request Type in Service Desk portal and select the issuetype as "Content Chan...
- Question
- jira-service-desk
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I am looking at having a summary in the ticket reply so that if anyone who is new to the ticket. On the customer side, I would like to have all public comments sent over. On the internal s...
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We would like to disable the ability to create tickets via email and just use the portal for ticket creation. My question is, if someone sends an email to the helpdesk that doesn't have a ticke...
- Question
- jira-service-desk
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I would like to add a feature that allows voting on customer portal when the client chose to submit an Improvement/Change Request, from within the helpdesk center. The Improvement/Change Reque...
- Question
- jira-service-desk
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We had a misconfiguration and many of our emailed requests received a status of "FAILURE Configured request type has too many visible required fields." The configuration issue is fixed now, a...
- Question
- jira-cloud
- jira-service-desk
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I was wondering if there is any possible solution to order my service desk queue by time to first response and time to resolution. Example: SLA 1: time to first response 1h - time to resolution 5h ...
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I have followed some online documentation and set up a built in automation that supposed updates comments made in Jira Software by engineers back to the service desk comment for the agents. It’s ena...
- Question
- jira-service-desk
- jira-software
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I am trying to perform some automations with regards to approvals on the Jira Service Desk. I have been trying to trigger automation using the Approval required with no avail. All other triggers in t...
- Question
- jira-service-desk
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