Remove Service Desk Mailbox from Participants Fields

[Mark Pleake]

I keep getting the Service Desk added as a participant to the issue, I've tried removing it by using a JSON statement in Jira Project Automation but it doesn't seem to be working although the rule function says it runs.

Each of these are versions of what gets displayed with using the SmartField {{issue.customfield_13001.name}} but none of them seem to work since the issue still winds up with these items remaining in the field.

{
"update": {
"customfield_13001" : [
{
"remove": {
"name":"email@address.com"
},
"remove": {
"name":"account_name"
},
"remove": {
"name":"^Account Friendly Name"
}
}
]
}
}