Community resources
Community resources
Community resources
Jira Service Management
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Can multiple assignees be designated in Hidden fields, or separate workflow will need to be created?
Assigning multiple assignees in hidden field or creating a separate workflow for each administrator from a service admin group is needed to forward request to more than one admin?
- Question
- jira-service-desk
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We have a custom field 'Scheduled for Agenda' a date picker field and used by a project in issue type Can we have a similar custom field scheduled for agenda with data time picker field?
318 views 4 0 Deleted user January 7, 2019- Question
- jira-service-desk
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Looking to setup a request template that allows a user to check multiple items from a list of options and then create tasks to various technicians based off of what was checked in the template.
- Question
- jira-service-desk
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Hello. I'm trying to get the customer request type and copy the string value id to a custom field. In the create postfunction I have the following code. import com.atlassian.jira.comp...
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I am trying to get the Time to Resolution for tickets for years past, but reporting only allows me to back at most one year. Is there any way for me to pull data on SLAs for years past so that...
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- jira-service-desk
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We recently migrated from Jira Server to Cloud. The format of the SLA "Time to Resolution" value has changed. Previously the value would look like: 1d 13h 13m, but now it is in the f...
- Question
- jira-cloud
- jira-service-desk
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This appears to be okay for 'Jira itself' to set ascending or descending, but for JSD I cannot find any setting that will allow me to change the chronological sorting order for entries/updates made i...
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Hello, In the documentation, it is explained that it is better to use the service desk handler to create a service desk request. However there's no way to add the users in CC of the incomin...
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- jira-service-desk
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I have reached my maximum of 10 active users. I want to set one of the JIRA system users "com.atlassian.servicedesk.embedded" to inactive to make room for another team member. Will s...
- Question
- licence
- server
- user-management
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Are there any plans on the Service Desk Roadmap to support more ITIL disciplines? How can I connect with the Product Owner for Service Desk? We are evaluating products and need to underst...
- Question
- jira-service-desk
- roadmap
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Hi, I'm trying to do request, but there is a problem
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Hi Is it possible to have a Confluence page pop up (like you get when using search) when a user click on an issue on the customer portal? We'd like to have some dedicated buttons that give the custo...
- Question
- jira-service-desk
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Has anyone encountered any issues when using a Confluence Server space as a knowledge base in JSD Data Center? We plan to run a test on this, but if someone from the community has experience on...
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Good Morning, I've been trying to set up some automation rules in Jira ServiceDesk but I can't quite find what I need. Please can someone point me in the right direction? We have automa...
- Question
- jira-service-desk
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Hi guys, Our Sysadmin team are on a different URL to our JIRA software cloud which has caused multiple log ins. We want to know if we can copy over the URL to our JIRA software ...
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Hi All, Can anyone suggest me an add-on or a JSD feature to add the approval button in the mail for the non-jira users? Thanks in advance
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Hi All, Can someone enlighten me on how can I add Javascript to add INFO Message on create issue screen? Currently, Web fragments does not support adding info message on create issue screen....
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When creating a new ticket i set the priority as High. However once i save and ticket is created the priority is automatically changed to low
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- jira-service-desk
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I'd like to chase customers if they don't provide a response when a question is asked of them (issuestatus=Waiting for Customer). There would be chasers at 3days, 7days and at 14days the issue would ...
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I cant figure out what is happen with my server. the Jira service Desk is really slow!! my server only have the jira installed and it is a xeon e5530 @2,4GHz with 16GB RAM. i have only...
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- jira-service-desk
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We have been using two issue tracking systems and trying to move over to Jira Service Desk exclusively for a while now and I was trying to resolve issues that were taken care of in the othe...
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Hi, Please help here , we need to configure the email account in Jira cloud to send any email to this account ticket shoud create in jira, please help where do i need to configure the ...
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- jira-service-desk
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Hi, If a customer creates a request from our Jira Service Desk Portal, they get a customized email notification. However, if they email a request via our service desk email address, wh...
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Hello hivemind, We use Jira Service Desk - Cloud and recently enabled transition fields to have certain fields required when engineers are triaging support cases. I was able to make all "out o...
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If the answer is yes, is there plans to fork the code base?
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