Jira Service Management

Hey community, I haven´t found any similar questions, but I think there is no way that this wasn´t already asked. Is there any posibility of automatic notifications when a costumer creates a bug wi...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Respected Jira Team, Can you please let me know how can i have grid in JIRA Service desk cloud. We need to have grids with multiple records / rows. We need to maintain efforts including other ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I want to place notifications for a deadline or meeting to a ticket. How can i do that?

• Question
• jira-service-desk

i want complete details about that

• Question
• jira-service-desk
• jira-service-desk-server
• server

I'm just starting to look into JIRA for service desk implementation. My ideal implementation is to create a new customer account for our customer and assign some of the products they had p...

• Question
• cloud
• jira-cloud
• jira-service-desk

Recently the developer of the Easy Sign Ups plugin said he was going to stop updating it. This plugin is very important to us since it allows us to connect through the client portal with our gmail ac...

• Question
• gmail
• jira-service-desk

Hello,   I'm trying to install Jira Servicedesk in a test situation.  When I start the installer I get this error. Does anyone had this error before or does someone know how to fix ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I am the agent and admin, i want to reply to customers via email from jira

• Question
• jira-service-desk

Hi, I'm trying to configure JIRA Service Desk to manage support to users (customers). I don't want them to access to any Customer Portal, though. Neither I want to have users' self-registration (as...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi All, Is there any ways to provide more functionality to the reporter for eg. Link issue from the customer portal. Our user's asking us to provide access to link issues from the customer port...

• Question
• jira-service-desk

My workflow is all set with the customer as the approval, but when i login as the user, it does not prompt the user to approved or decline, & the user email does not received notification as well.

• Question
• jira-service-desk

Hi, I want to trigger a custom field from "Hidden" to "Show" based on the response of another custom field above.    In the image below, I have 2 custom fields on the portal, based on th...

• Question
• custom-field
• jira-service-desk

Hi there! After last upgrade to JSD 4.0.0 I have a problem with characters encoding on Customer Portal. There is no polish characters, like ąśćł etc. Before upgrade there was no problem... How can I...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi,   I am trying to setup an approval/decline buttons in Customer portal for CAB approvals, how do I do this.   regards

• Question
• jira-service-desk

Hi,  We have Jira Help Desk account. I need help to start . Is there anyway where we can chat.

• Question
• jira-service-desk

Hi, The current JSD KB portal view is a mess and not usable. A 600px width is a far cry from having a rich content experience we need in our KB articles.   Therefore, I'd like to avoid using ...

• Question
• confluence-cloud
• jira-service-desk
• knowledge-base
• portal

So, I have a question? Can i connect the My Jira service desk portal to my client issue tracking portal where it can be (Bugzilla, ClearQuest(IBM), QC) to import there issues to my portal? Thanks P...

• Question
• evaluator-resources
• jira-service-desk

Hello Atlassian Community!  I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service Desk S...

• Article
• data-center
• enterprise
• jira-service-desk
• jira-service-desk-server
• release-note
• +1 more tag...

Hallo Zusammen Ich würde gerne bestehende Felder bearbeiten können. Bsp. "Label" ist einfach ein Feld wo Text eingegeben werden kann. Ich möchte dort aber eine Auswahlliste vorgeben. Ist dies mögl...

• Question
• jira-service-desk

Is there a way through reports that we can if issues were resolved with ONE interaction with our tech support agents?  Right now our workflow can go from the status "Waiting for Support" to "Res...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I would like to AD connect to Jira to populate users in Jira Service Desk is there a service or license to AD Connect to Jira to populate the user table.

• Question
• jira-service-desk
• active-directory
• ldap

My organization is getting ready to deploy Jira Service Desk.  We would like to publish a "teaser" announcement to our internal customers to make them aware of the new product as well as get the...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Trying to use a exchange shared mailbox mail with JSD. Sending a mail to the project mailbox with the group mail as Cc I was expecting that the members of that group would be added ad participants. ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

JSD mail processing happens once a minute and is claimed to process every unread mails. I've tried that, by going to the mailbox and setting a mail (external mail and previously processed) from last...

• Question
• jira-service-desk
• jira-service-desk-server
• server

In Service desk customer portal , currently we are displaying an option such as "Did this article help" Yes or No . With this option getting displayed in right side of the page , the actual frame co...

• Question
• jira-service-desk