I want to automate my Jira Service Desk tickets to add component according to what is in the brackets.
EG. if a email is sent and a ticket is created with [US] in the summary (email header), it will automatically add a component "US".
Right now, the issue I am facing is that the automation is not reading the brackets. Meaning, if my email header has "us" in it, it will also add component "US".
ie. This is happening to us too.
The above will add component "US" also.
summary ~ "\\[US\\]"
This is what I am using that is not working.
I want it to read [US] strictly and not anything with "us" in it.
Any inputs guys?
Thanks!
