SD customers appear to have a limited view of a tickets activities

[Christian Thomas]

I have noticed that tickets raised from customers appear to only show the past few activities, meaning its difficult for them to retrace old comments / discussions.

Is there a way to make it so the customer can view all activities / comments?

[Angélica Luz]

Hi Christian,

Welcome to Atlassian Community!
I was able to test here on my local environment a ticket with more than 30 comments and all comments show in the customer portal.
Just for us to better understand, is it happening with all the tickets?
What information is not appearing for the customer?
How many activities there are on the affected ticket?

Regards,
Angélica