Jira Service Management

Hello again Atlassian Community. My company wants to implement a system that sends our client an e-mail every time a certain number of hours have been logged, since we sell our support in blocks wit...

• Question
• jira-service-desk
• jira-service-desk-server
• server

We are facing a huge problem using Jira Service Desk. The customer list page on the side bar is something we would want to hide so badly. Tried Security Field Plugin, which is not able to solv...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I am looking to edit existing fields on Issue requests to include some new fields. What I want to do is have conditional fields for eg. Does this need to go into System X? Yes/No IF YES, then h...

• Question
• jira-service-desk

I would like to setup a Group User and assign it to a certain user so this user can decide how can work on the issue within his team. How can I do it using the Cloud Service Desk? Thanks,   ...

• Question
• jira-service-desk

Hello, I would like to display a specific service request catalog based on the login.   Example: login A (company A) has specific product in support (a contact center solution) and I would l...

• Question
• jira-service-desk

How do you add an outlook email to an existing card in Trello through the Outlook Trello plug in?    I've downloaded the Trello plug in and unable to figure out. 

• Question
• jira
• jira-service-desk

Hey Everyone,  Is anyone aware of a way to remove the configure fields button when working in Jira cloud?  I've tried following the community suggestion given here on both an existing...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Upgraded to 8. I failed to test first (I know). I took backups, so that isn't the issue. I am installed on Windows, and I used to have a service. The upgrade did not retain the service, and I no long...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello, I royally screwed up and added all of our users as a licensed user instead of just a JIRA Service Desk Customer. When they activated their Atlassian account they were automatically added as a...

• Question
• jira-service-desk

Jira Cloud I am trying to add additional company names to the Organization fields (there are two acceptable values there already, need to add a few more). All the documentation online seems to be f...

• Question
• jira
• jira-administration
• jira-service-desk

We have Jira Service desk and Jira (bug tracker).    When a new request comes into our service desk, how can I get the notifications sent to "Service desk team" (We don't have any agent r...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I keep on getting this error message when transition an issue to "DEV COMPLETE". I do not have any field where I can specify this.

• Question
• jira
• jira-service-desk

i recently took over an cloud version jira service desk and trying to be figure out what kind of over all dashboard i can find. Attended jira service desk demo and mention a default jira service desk...

• Question
• jira-service-desk

Hello everyone Recently if I wanted to modify the columns for existing or new queues. The columns would go missing.    Example: 1) Click "New queue" to create a new queue at the service...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

is anyone from Oregon going.  I haven't been to Summit before.  any good suggestions

• Question
• jira-service-desk
• jira-service-desk-server
• server

I was under the impression this was supported by Jira, however I am not finding this as an option when setting up projects and forms.  I also see no reference to it in the documentation.  ...

• Question
• jira-service-desk

Hi, How can I force a status change when a customer is adding a comment in portal? Thanks.

• Question
• customer-portal
• jira-service-desk

Hi all, I have one Project with different customers. Is it possible to create different Request Type's in one Project? Some customers  needs the fields like this:   Other Custo...

• Question
• jira-service-desk

I know how to customize portal, type of request and screen to ask request. I like to customize the way customer is able to add a response in portal for JSD 3.8.1. I don't want him to be able to add...

• Question
• customer-portal
• jira-service-desk

I am new to this so sorry if it's obvious, on the change workflow I want to stop the status being changed to "implementing" until the change window is open. Thanks for any help. Simon  

• Question
• change
• jira-service-desk

I am wondering what the best way would be to transition an issue back to a status that requires an approval if a particular field is changed after the issue has already been approved.  I'm guess...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Live search does not work in Service Desk portal home. I would like to see any result in the same page, after typing the first word. 

• Question
• customer-portal
• evaluator-resources
• jira-service-desk
• search

Hi ! I'm looking for a way to only link one issue per issue type in Jira Service Desk (like en EPIC Jira Software) and couldn't find any.  Is there some way to do this i missed (add-on or else...

• Question
• atlassian-support
• jira-service-desk

Hi there,  We have 50 employees that I want to set up as customers on the JSD. As we are using Active Directory, I just set up the AD sync and am Synching to JIRA and Jira is linked with Conflu...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi,   As our project is over, we like to end the subscription. Please advice how to end the subscription. We like to take the backup of the project. Please advice how to take the backup and v...

• Question
• jira-service-desk