Jira Service Management

I see there is an update for Jira Core and Jira Service Desk. My question is last time I upgraded from build 7.0.12 to build 8.0.0 the Windows service did not install until Atlassian released build 8...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi Is is somehow possible to disable the dropdown on the announcement banner and just show the whole text? There is a lot more written under it that stays hidden   Thanks Gerda &n...

• Question
• jira-service-desk
• jira-service-desk-cloud

Can you open a Jira SD ticket for a customer that did not use the service portal...when I use a "raise a ticket" option...I only see my team members. I have added all the customers names in the servi...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hey community, I would like to tweak the Satisfaction Confirmation page you are directed to when you click the stars in the Resolve notification in JSD Is this possible? There is no configurati...

• Question
• jira-service-desk
• jira-service-desk-server
• server

We work as an admins for several customers (companies). Is is possible to filter feedback's by the customer. That we can see how many feedback's we had and what is the rate for customer 1, customer 2...

• Question
• jira-service-desk

We encountered the attached screen errors. Anyone has any idea how to fix this? We tried to access the cloud Jira from different networks. Proxy, non-proxy, home or office. All the same.

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I've added Help Desk Widget on every page of the website. When someone uses the widget for a service request, I want to capture the page that they are on and embed it in the support ticket. How can ...

• Question
• cloud
• jira
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, How do I set my status "ticket cannot be assigned" When I'm out of the office or on vacation?  

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

When a ticket has been assigned to an agent. Jira will send a notification to the agents. But the customer/reporter does not receive this notification even though the Default Notification Scheme sho...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I have added an external user as a Service Desk Agent, and they do receive the JIRA invitation email. When that user clicks on "Join them now", they are directed to our Service Desk portal.  Th...

• Question
• jira-service-desk

Hi Everyone! I have a JSD conundrum and I could use some "crowd sourcing" help. Buckle up, its a long one. TL;DR at the end. My department has one Cloud instance that is shared by multiple groups....

• Article
• cloud
• jira-service-desk
• jira-service-desk-cloud

since 4,0,1 is not in marketplace I have downloaded the installer ... where should I run the installer now that I have downloaded it so that it will use the existing jira core install ?

• Question
• jira-service-desk
• jira-service-desk-server
• server

What method or complement can I use? Jira's customer service, for a time when there is no screen in the customer's portal, or when the customer's screen is clicked.  

• Question
• jira-service-desk

Es posible que mas de un cliente hagan seguimiento a la misma incidencia? 

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Are customization options to the embeddable widget scheduled for anytime in the future? We would like for the widget to allow users to log defects vs. enhancements, add a couple more fields, designat...

• Question
• jira-service-desk

I am the JIRA administrator and we were having trouble enabling modules for Service Desk. We used to have the modules working but for some reason Service Desk modules got disabled and all the service...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Es posible limitar el acceso de un administrador a un producto de jira para que no utilice un puesto de agente?

• Question
• jira
• jira-service-desk

I'd like to ensure that end users get an email update when we comment on their submitted tickets.  Please let us know how to check that, users are currently not getting update emails when agents...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I would like to add a field with a list of applications available for a manager to choose from when requesting access to onboard a new employee.  Either a check box or a drop down list would be ...

• Question
• jira-service-desk

Hello - I'm new to reporting in service desk.  I need to show how many service desk tickets we had that started at Level 1 support investigation status and escalated to level 2 support within a ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I like to integrate Jira service desk(Our Team) and Zendesk(Our partner) where data also should transfer. Is there any way to do this? I didn't like to go with Plug-ins.

• Question
• evaluator-resources
• jira-service-desk
• jira-service-desk-server

This is possible? Outside the telegram, is there any other social network integrated with the jira?   See ya

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi community!   The Jira shows this messages when I click Users.  Can you help me?  

• Question
• jira-service-desk
• user-management

I have a trial license for Service Desk that expires shortly. I bought a Starter license the other day, however I cant see how I can change the license key. When I go the Versions & Licenses pag...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, I'm wondering if it is possible to configure permissions in such a way that some customers can only see one group within the same project?  For example, I have a project named Alpha. Withi...

• Question
• jira-service-desk