Jira Service Management

Here is a screenshot of the error I get.  

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi all,   I'm trying to get automation to post to slack channel or a person. The automation trigger, conditions and action pass, but nothing is arriving to Slack.   I know how to setup ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We need to flag certain changes for special review to ensure they do not impact our disaster recovery plan.  It appears an automation rule could be used to do this.  What field(s) should be...

• Question
• jira-service-desk

We allow external users to sign up our service desk. Can we set Jira service desk to add a new sign-up user to jira-servicedesk-customers group automatically?

• Question
• jira-service-desk
• jira-service-desk-server
• server

How can I create a dashboard that can have gadgets displaying reports from both issues in JIRA SW and JIRA Service-Desk? These would be separate gadgets - some from JIRA SW and some from Service-Des...

• Question
• dashboard
• jira-service-desk

I just reconciled the Service Desk projects we have with the Help Centers listed when clicking on 'Browse All'.  I see Help Centers listed that should not be and others that are missing from the...

• Question
• jira-service-desk

A common aspect of Opsgenie users don't immediately understand is how Routing Rules, Escalation Policies, and On-Call Schedules work together. When an alert goes to a team, the first thing it checks...

• Question
• opsgenie
• escalation
• route
• schedule

This question is related to the an approval workflow. If I would like certain service desk tickets be sent to a manager for approval, does that manager have to have an agent license? Or can that mana...

• Question
• atlassian-support
• jira-service-desk

We’re excited to extend this special joint webinar invitation to you as we’re joined by Dynatrace to demonstrate how Atlassian’s portfolio and Dynatrace can work together to reduce MTTA and MTTR.&nbs...

• Article
• dynatrace
• opsgenie

Hi All, I trying to find out where/what field in the database that records the SLA met or Not met.  We export the information into Power BI and I want to use this field to enable me to work out...

• Question
• jira-service-desk

Greetings. I'm reading about Jira Service Desk in order to learn about it and am able to implent it in the company I work at, but I'm confused regarding the customers and their usage in the software...

• Question
• jira-service-desk

Hello everyone - we've recently begun deploying OpsGenie throughout our organization, and one feature that we're looking to implement is the ability to notify external users who are impacted by a par...

• Question
• opsgenie

  Using JIRA CLOUD how to remove comment fields for issue Resolved screen, Reopen Screen and Invalid issue screen. I am not configure any place to this field.but shows all places. Please sugg...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Does anyone know how you can display the list of attached files on a new screen, pretty much as you get when you look at the main issue screen and can see the individual files. The Attachments field...

• Question
• jira-server
• jira-service-desk

while i was going through creating an incident i want to create it on back date can i?

• Question
• jira-service-desk

Hi, I have a problem understanding how to configure Jira SD for this issue. I have multiple projects ( Project 1, Project 2) and I have Jim and Alex(both customers on the portal). I want to Jim to ...

• Question
• customer
• jira-service-desk
• permission

Hello,  we are running a JIra 8.0.0 with Service Desk 4.0.0. Customer notification language ist set to "German". We have also translated the "Customer notifications" template.  The variabl...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, I have a problem understanding how to configure Jira SD for this issue. I have multiple projects ( Project 1, Project 2) and I have Jim and Alex(both customers on the portal). I want to Jim to ...

• Question
• jira-service-desk

Hello, I had mistakenly pulled the Description field off of a screen, which I believe affected  Email Requests not being able to create tickets. I have since fixed all the screens that might hav...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello, We need to be able to allow customers of our JIRA Service Desk to partially complete a form, save it, return to complete at a later time, and then submit it as an issue.  I have looked a...

• Question
• confluence
• confluence-server
• jira-service-desk
• jira-service-desk-server
• server

How to I fix this issue? Some of my support desk customers are seeing a narrow view of the table or requests instead of the wider full view (like what I see when visiting as a customer). It is also ...

• Question
• bug
• cloud
• jira-service-desk
• jira-service-desk-cloud

On an existing service ticket, is there a way to add another JIRA user to see comments and/or the entire ticket? The @name function does not work in the comments. What does adding a name to "R...

• Question
• jira-service-desk

I would like to be able to order reference field, add a priority and status fields to the customer facing board. please see image below:  

• Question
• jira-service-desk

UPDATE: There is currently no resolution for this issue right now. Please see the accepted answer below for details. ---------------------------------------------------------------------------------...

• Question
• access
• cloud
• configuration
• customer-portal
• jira-service-desk
• +3 more tags...

A user has set up an Overview Dashboard which shows all tickets for several projects.  The problem is when a ticket gets changed to a status of " Waiting for Customer", those tickets disappear f...

• Question
• jira-service-desk