Community resources
Community resources
Community resources
Jira Service Management
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I would like to count how many issues are being watched by each member of the project and display it as pie chart report. Is there any way to do that? Thank you.
- Question
- jira-service-desk
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We are having some major issues with Jira Service Desk in its lack of customer functionality. We have 3500+ customers on one project and it is near impossible to manage due to the lack of accessible ...
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dear all, I am traying to configure the incoming email handler and doing the test I receive the following: Cannot create issue due to invalid license: [Sorry, you can't create any issues ri...
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Hi all. Let’s say I’m providing IT support for my clients, and want to use Jira HD services to handle their incoming issues. There is a group of agents behind, supporting all clients. These agents ar...
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Is there a feature request for Jira mobile app to preview drops and attached files?
- Question
- jira-service-desk
- app
- jira
- mobile
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I cannot start new JIRA Servicedesk (Windows version) on same port, as previous JIRA SD installation, even old JIRA and service was uninstalled and deleted. JIRASD service is started but no answer on...
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Hello, I would like to automatically close some of the JIRA tickets based on the issue Summary. For Ex- I have some of the tickets which contains the summary as "Update ...
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Hi, we use Jira Service Desk and currently each comment which the customer receives has the following body template —-—-—-— Rawb commented: Test = In Progress I would like t...
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We have two different products that have different branding. We want to have two different JSD portals with different branding, but it seems that all of the JSD projects we define within Jira u...
- Question
- jira-service-desk
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Estou criando imagens para personalizar a central de ajuda mas estou tendo dificuldades com a dimensão de imagem necessária para esta personalização.
- Question
- jira-service-desk
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I am getting "Configured request type has too many visible required fields" error for any requests submitted through email on my Cloud hosted Env.
- Question
- jira-service-desk
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...ey in their subject and the response is posted to the issue as a public comment. Is there a way to change this behavior so that replies to issues done via email by specific customers or o...
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Hi, we're using Service Desk data center and the reporting is pretty basic. From a Service Desk perspective, what are people using for add-on reporting for metrics, logged time, etc? I see a l...
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I'm working with the Embeddable Service Desk Widget: https://confluence.atlassian.com/servicedeskcloud/get-requests-from-an-embeddable-widget-937890652.html I like the iframe, but having a large but...
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Hello, Why is Customer Request Type not visible in the Issue Filter Subscription Email. I have created a list of tickets that i want to send on weekly basis as a report and i want to include to wh...
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I am looking to implement service catalog in JIRA is there any tool or plugin available
- Question
- jira-service-desk
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Hello, I'm running Jira Service Desk 3.16.0 on Windows Server 2016. When I launch C:\Program Files\Atlassian\JIRA\bin\config.bat with Admin privileges, Command Prompt returns: No JRE_HOME ...
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I'm having this problem with the service desk. When ever any user goes to reset their password is comes up with this error. We have tried rebooting the server and resetting the timezone to the corre...
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Hi all, How come I get all this white space in the Help Center. Is that configurable in any way? In this article I see cards which seems to be projects but I only have one project for now. Thanks!
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Hello, We have a problem with once of our project (Service Desk). Mailing requests sent by the Customer do not reach us. We checked the settings and everything seems to be ok.&nb...
- Question
- jira-service-desk
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Bonjour, Je souhaite supprimer des clients dans le Jira Service Desk , comment dois je procéder ?
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Hi. Does the new jira issue view applies to Jira Service Desk as well?
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Hi Everyone, This week, we suddenly start to get the "Error This form contains a hidden field that does not have a valid default value configured" when raise a request. No change were made ...
- Question
- jira-service-desk
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I am using Jira service desk , and I have assigned issues to user name "XYZ" through rest api. How should I get the issues assigned to that user through Rest api? I am using api/3 version.
- Question
- developer
- jira-service-desk
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I am attempting to write a JQL query in order to filter tickets for a daily report. There are 3 conditions which need to be met for the report as follows: 1) The results must include tickets w...
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