Community resources
Community resources
Jira Service Management
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We use a local Jira instance for our ServieDesk. We are running Jira V7.9.2, ServiceDesk V3.12.2 and Scriptrunner V.5.4.7 The canned response icon is missing during transition or when commenting on...
- Question
- jira-service-desk
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I have requirement where in I need to show a multi level request type structure, i.e There are groups A , B & C and under these groups there will be multiple services under each group say servic...
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...earchParams={"iqlSearch":true,"iqlParams":{"objectTypeId":"{168} ","page":1,"asc":1,"resultsPerPage":25,"includeAttributes":false,"objectSchemaId":"{8}","iql":""},"objectSchemaId":"{8}"}&d...
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I want to setup a change management workflow. how do you set it up?
- Question
- jira-service-desk
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...rticles say this is not true. I have Jira Software 8.0.2 and Confluence 6.14.1 installed on the server, both running as they should. Here is what happens when attempting to install Service Desk 4.0.2...
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Hi, What is the best practice to manage 2 teams in a SD project? (they need to have different SLA's and queues) we have 2 teams in IT (tier 1,2)
- Question
- jira-service-desk
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Hi All, I'm not able to get the strip quotes functionality working. It keeps on saying the following: Error! Strip quotes failed to update. Please try refreshing the page. Any ideas?
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"If your instance is eligible for a trial, Jira Service Desk will be free for 30 days. Otherwise, billing will start immediately. We'll email your billing contact 10 days prior to the due date with...
- Question
- atl-ca
- jira-service-desk
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We often receive email replies with automated vacation emails. How can we stop these creating tickets please?
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The business case for my company – One service desk project per customer – Each customer its own project/portal. My company is using Jira Service Desk Cloud. We decided to use it for our customers ...
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Hii I am new to Servicedesk API call, I have an admin access to my account I need a serious help from all of you. url : https://xxx.atlassian.net/rest/servicedeskapi/servicedesk/MFSD/cu...
- Question
- api
- jira-service-desk
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I have the problem with cyrillic character encoding . This problem is occured when i create an issue when viewing a Confluence page. The issue is created with the GARBLED text link. The same thing...
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Hi. I'm setting up JSD and when I look at the People section of the JSD project settings, it doesn't match the people I have in the drop-down menu when I want to raise a request on behalf of...
- Question
- cloud
- jira-service-desk
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I am trying to associate notification scheme with my project in which i have configured changes that issue creation mail should be sent to all agents, but cant find a way to associate project with no...
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I have a JIRA Service Desk workflow that has multiple approval steps built into it. Is there a way I can report on the date an issue is approved? For example, issue is submitted and sent to the first...
- Question
- jira-service-desk
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We're new to Service Desk, so please forgive me if this is obvious. Here's our setup: we have two service desk projects. One (SDA) is locked down and customers must be manually invited by our servic...
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What trainings have been the most beneficial to your team that supports JIRA Service Desk administratively (server and core configuration) and those that support it functionally (workflow, statuses, ...
- Question
- jira-service-desk
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I was wondering if any of you are running very large server instances that are on the brink of needing to be shifted to data center. If so how large is the instance that you have and what chall...
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We have a very large organization with competing needs. Atlassian has been a great product to bring different units, departments, areas, etc. under one umbrella for project management and servi...
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I was wondering how others have setup their service desks to do the following: Escalate issues to tier two agents while keeping tier one total ownership? Bumping tier two agents if their SLAs are ...
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If someone wants to comment on a service desk ticket and include a non-registered user email address, is there a way to that? We don't have all our users setup as service desk customers so sometimes,...
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How can I Query all tickets in Jira where Reporter Approved all their own tickets? We have the Script Runner Add On. Works: Reporter AND Approver = ijohnsen reporter = ijohnsen AND Approva...
- Question
- adaptavist
- jira-service-desk
- scriptrunner
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@Nic Brough -Adaptavist- In jira service desk I have 3 issue types. 1) candidate 2) background check 3) drug screen First I will create the candidate issue type and at the time of candidate ...
- Question
- jira
- jira-service-desk
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Hi Team, I have a question in Confluence we have a option called "Instructional Text" so when we choose this option the text will appear like highlighted text. so we can read it when we click on th...
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Within our Jira SD project TJI, I can navigate to /plugins/servlet/project-config/TJI/people and see the user in question. But within the project, selecting "Invite team" the user is not found t...
- Question
- jira-service-desk
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