Community resources
Community resources
Jira Service Management
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Does anyone know how I can mark a day as a Holiday in jirasd so the SLA's for a project do not become overdue. Thank you
- Question
- holiday
- jira-service-desk
- sla
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I have a Jira Service Desk Server install running on Ubuntu 18.04. I have created the CSR and have the SSL Certificate. Whenever I try to setup the HTTPS connector, something doesn't line up. ...
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TL;DR - When we started using Jira SD, we set up two slightly different request types. We've since come to realise that just one issue type would be more beneficial (both issue types have exactly the...
- Question
- jira-service-desk
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I have a bunch of customers in my JSD project that were created when they sent an email request to us. I would like to move these customers into the appropriate organizations now. I know I need to g...
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Hi, We're evaluating opsgene. Now we're sending grafana alerts directly to slack. Is there a way to send them tru opsgene but retain the snapshot that grafana generates in slack? Basically t...
- Question
- grafana
- integration
- opsgenie
- slack
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Hello, i searched Jira community but did not find correct answer. Today we want to run Jira Service desk worldwide and we have quite small problem. When client registers IT request, members of Req...
- Question
- jira-service-desk
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Hi, In JSD, when an issue is resolved Jira sends a mail with the feedback set of stars to rate the resolution. Often, the reporters answers to this mail saying just "Thanx" making the set of stars ...
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Does anyone know any issue regarding to automation on new version of Jira Servicedesk (4.0.1)? All my rules don't seem to be working after upgrading. When we open the logs, we find out that...
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Hi all, For a certain issue type the request type has no value ("No match"). I've notice than when a user creates a ticket directly the assigned Channel is JIRA and the request cannot be shown on th...
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Dear all, I need some help, I have a workflow with an approval step, but this approval step is assigned to the service desk team an I can not assign it to the customer approver as only servcie desk ...
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This blog https://www.atlassian.com/blog/jira-service-desk/6-steps-to-create-knowledge-base-jira-service-desk-confluence says, "with one click in the configuration menu (that little cog in the t...
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I have tried following the various examples. I just want to setup a list of approvers to a workflow. However, some of the example were performed on an older version of Jira Service. I have...
- Question
- jira-service-desk
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We will like to go ahead with asset plugins.In our service desk ,we have 3 agents and 300 users which can log a request. Is the pricing model for any plugin based on agents or users . Can someone a...
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Using version 3.16 of service desk, we found that irrelevant people would send invitations to each other from time to time. These unrelated people we found that they did not log on to jira. As you ca...
- Question
- jira-service-desk
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I am getting below value SLAValue{completeSLAData=[], timeline=Timeline{events=[TimelineEvent{date=2018-03-01T09:11:34.760Z, types=[START]}]}, ongoingSLAData=OngoingSLAData{goalId=107, startTime=201...
- Question
- adaptavist
- jira-service-desk
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For Jira Software As it is 2019, and the Bug report I found on this is from 2016 with no recent comments, I'm going to ask the question again. Is it possible to create a New linked Issue from withi...
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I've tried the following: - Created a Role ("Service Desk Viewer") - Add "Service Desk Viewer" role to the Project's Permission Scheme (Browse Project: Grant Permission, Grant to Project Role "Brow...
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I have an usual issue. I have an automation which populates the 'approvers' based on what is selected in a custom field. While not occurring often, our issue is that a couple of times recently it has...
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I just created a service help desk for my team so that all teams can communicate on this but when I create a ticket it shows in all the queues. Is there a way I can assign a ticket to a certain queue...
- Question
- jira-service-desk
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help article doesn't seem to have the correct path . .. that I can find.. .. anyone have the correct path
- Question
- jira-service-desk
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Is there a way to turn off email notifications for certain status changes for certain users within the same project? A couple of different clients use the service desk and some do not want to ...
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We recently migrated 2 shared accounts from Exchange 2010 to O365. One is the one we have setup for Incoming email configuration which we fiddled with and got working. The other is a email that...
- Question
- jira-service-desk
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We recently migrated 2 shared accounts from Exchange 2010 to O365. One is the one we have setup for Incoming email configuration which we fiddled with and got working. The other is a email that...
- Question
- jira-service-desk
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Jira Svc Desk - Setting up a project so that both bugs and stories can be shared with a Jira Project
I want to set up a Service Desk project so that when an issue is submitted by a customer it can either be sent into the developer's project as a bug or as a User Story, depending on what the issue re...
- Question
- jira-service-desk
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Hello, I am interested in customizing my Service Desk notification templates by providing the name of the Assignee to the Requester. I've tried several combinations similar to ${i...
- Question
- jira-service-desk
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