Jira Service Management

Hi there, we added organizations and customers in bulk a couple of months ago when we started setting up our Jira Service Desk project without sending invitation mails, since we wanted to perform qa...

• Question
• jira-service-desk

Sup there community Trying to figure out how i can get JIRA to send a response via a comment as an actual like you would be sending from outlook rather than the JIRA ticket response.   Ive ma...

• Question
• email
• jira-service-desk

In the service desk queue, there is a ticket which is raised by the client and we will be creating a linked issue for our internal use and both happens in the same instance. As of now if the client m...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

too many queues are there, what is the best way to suggest for agents to have    1- have reports instead of queues 2- or use dashboards using "filter results"

• Question
• dashboard
• jira-service-desk
• queue
• report

Seems a similar report was opened   https://jira.atlassian.com/browse/CONF-43601 this was fixed in 1000.279.0 14/Sep/2016 - but has current comments - last user comment was ...

• Question
• cloud
• jira
• jira-cloud
• jira-service-desk

Hi All, The organization is moving away from Legacy Auth after the April 2019 exploits and wanted to know how else can I configure an email listener without using the IMAP/SMTP/POP protocols in JIRA...

• Question
• jira-service-desk
• jira-service-desk-server
• server

resolved!

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

How can I set up a field that my customer can use for tagging tickets and they can use that for searching as well. I was thinking about using Labels and tried this out.  It seems that support t...

• Question
• jira-service-desk
• label

I need to creat a filed for the customer signature after resolving  the issue 

• Question
• jira-service-desk

Hello, On the Service Desk Detail page where there is a field called Type:, if you click the drop down, you get Incident and Service Request.  Does anyone know if we can add more items to the d...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I want to use both features of customer service desk and project manager in same project. 

• Question
• evaluator-resources
• jira-service-desk

Hi, I have a problem loading JSD queues in external network. Checked HAR file and observed attached error. Same setup works fine in internal network.  Referred below link: https://confluence...

• Question
• jira-service-desk
• jira-service-desk-server
• server

ugraded jira to 8.3.2 but servicedesk cannot be upgraded. Tried fresh install and data restore from xml backup no way. Tried reinstall via "System->Applications"  but at the end of the in...

• Question
• jira-service-desk

My goal is to have a comment added to a request if the Time in Status is lets say 2 days.  My question is do I need to configure SLAs for this automation rule to work or will it work without co...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello, When I use the search function to search for resolved tickets, one request type doesn't work. For example, I can search for resolved AND contract request and they all show up, but when I sear...

• Question
• jira-service-desk

Join us for a quarterly webinar where we discuss each new feature enhancement, integration, and change introduced to Opsgenie. We’ll briefly cover and demo the benefits of each change as well as answ...

• Article
• opsgenie

Hi, Is it possible to extract all tickets in one file (csv, sxls, ...) with all historic: I mean different changes of status of all tickets.   Thnaks for your help!   Regards  

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

What does the JSD automation rule condition exactly tests? Why do I ask? Because I have a customer user, for whom this condition "user is not an agent" says "false". And I can't find the problem: Th...

• Question
• automation
• jira-service-desk
• jira-service-desk-server
• server

We need to have some kind of voting(approval) functionality, with 4 buttons such as "Approve", "Reject", "Not relevant" and "Needs improvement". There can't be any transition until everyone from vote...

• Question
• jira-service-desk
• jira-service-desk-server
• server

So I'm testing a looped transition that I can automate and send a custom email via Scriptrunner to remind approvers about a pending approval. I'm trying to configure a button using the same url struc...

• Question
• jira-service-desk
• jira
• jira-server
• jira-service-desk-server
• server

Hi    I have couple of working projects. When I send email to specific email address, jira creates a ticket no problem. My issue is that when a customer sends email to it-escalations...

• Question
• cloud
• jira-service-desk

Hi, where i can add or edit customer portal , when user raise request after that what fields will appear and what will be hidden. Where can i customize such settings.

• Question
• jira-service-desk

  Hello  In my service desk  , I have  a field  to put the last date to resolve the problem   how to block on the calendar the day preceding today day .   ...

• Question
• jira-service-desk

I have a question about hard-phone line connection to Jira. We have a situation that there is a team which are using Yealink phones for in-coming calls. We would like to export / move / connect thes...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I have a filter which was working fine 2 weeks ago. Today I tried running the filter and export it to CSV. All is looking well in Jira, but when opening the exported CSV file (or getting data from it...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud