Jira Service Management

HI, I want to set SLA according to my severity, right now it is set as per the type of issue. please help me change this.  I am using JIRA Service desk.

• Question
• jira-service-desk
• sla

Hi, I need help because we bought Jira Server but we believed that cloud storage, is it possible to change the plan from Jira Server to Jira Cloud?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi guys, is it possible to have a non visible internal comment for other Jira user who have SD licence? Let me clear this up.  We have a customer XY in our Jira. He´s got SD licence but with l...

• Question
• jira-server
• jira-service-desk
• new-to-jira

Hello  I want to check my reopen bug statistics Version wise and Developer wise. Jira provide any default functionality for this??

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, Trying to find a chat add-on for Jira Service Desk (Cloud), which enables the user to contact their support through a chat option, preferably though the portal. Bonus if it includes options for...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

My Firewall is configure and I'm sure about my password. But a don't want to connect and there is no error message

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

My Eudralink password is no longer working. The system requests me to contact the admistrator for this. I have also tried to solve this using the EMA Service Desk portal but my account does not work ...

• Question
• bitbucket
• confluence
• jira
• jira-service-desk

...ormField.setRequired(true) formField.setDescription ("Please attach a document") I have also tried getFieldByName("Attachment"), but does not work.

• Question
• behaviours
• customer-portal
• jira-service-desk
• jira-service-desk-server
• scriptrunner
• +1 more tag...

I want to offer my users a helpcenter in Swedish, so I have written all the documentation in swedish but I can´t seem to find out how to get the default texts to swedish as well.   I have ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi  I have a question regarding password settings.  I´m new to administrate JSD and looking into our Password settings.  We run JSD Server and have external Customers that creates t...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi All,   Is it possible to add an approver to a change workflow with condition?   I would like to ensure that the Change implementer cant approve his/her own changes.   The aim ...

• Question
• cloud
• jira-service-desk

Hi guys,   I would like to create a Knowledge Base in Confluence. Not for internal use - but for our customers to access to learn about how to implement and use our technical products.  ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

What is it for? How does that work? 

• Question
• jira-service-desk

How can I create automation or rules to do something with a ticket based on email domain Iideally I wish to have the ability to update a file with source ourganisation based on the email address.&nb...

• Question
• jira-service-desk

Jira ServiceDesk has a Java API, which is mostly interfaces and very different from the Jira Java API: https://docs.atlassian.com/jira-servicedesk/4.3.0/   Are there any examples of how to us...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I have a working Jira work flow that sends tickets to users who have tasks, the email is the standard email template, is there away I can add the tasks that they need to do? For example a new hire r...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, new to Ops Genie, i was experimenting with generating reports today and found that when using download data inside a report, and selecting the 3 dots inside a panel on the report dashboard, (vs s...

• Question
• opsgenie
• report

I have two select list custom fields SL1 and SL2. They have the following values: SL1 - SO11, SO12, SO13 SL2 - SO21, SO22, SO23, SO24 I want to achieve the following scenario, when a user wants to...

• Question
• custom-field
• jira-service-desk

We've been using the help desk for over a year now and I'd like to look at the tickets submitted to help determine what areas of our product are most problematic or higher risk areas.  Any sugge...

• Question
• jira-service-desk

I created a custom "Parent Link" field in my Jira Service Desk Project and linked it to my service request type.  When I use the "+" in Jira to create an issue, the field has the behavior I want...

• Question
• jira-service-desk
• jira-service-desk-cloud

Hello,   our IT department is split into 3 teams which are working on very different tasks.   At the moment I already created a few request types. But is there a way to assign (or tag, ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, I'd like to find an app which allows me to anonymize the reporter of an issue if a previous CF has a value (e.g. CF "Anonymous request" with checkbox). Do you any solution ? Kind regards, Rob...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Dear all, we currently have setup Jira Service Desk and Jira in our office and we are also able to link issues between those two. To plan my Team, I need a Kanban/Scrum Board which combines all Ser...

• Question
• jira
• jira-server
• jira-service-desk
• jira-service-desk-server
• server

Hi When a new change or service request with approvals is created in our Jira projects, no notification alert is sent out the the user who is the aprover. Other notications like, "issue created" wor...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi Community.  In my Company we´re using Jira Service Desk as a Ticket system. We set up some various Queues and Issues.    My problem now is: Our Department Managers want to have a...

• Question
• jira-service-desk
• jira-service-desk-server
• server