Community resources
Community resources
Community resources
Jira Service Management
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Is anyone aware of any updates to the JIRA Cloud Service Desk app which may have stopped the Time Reports add-in from working? Is there any release notes, or any fixes that anyone has found to resol...
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That's my SIL script: string[] CL_issues_K1; string[] issues_K1 = selectIssues("\"SLA_1\" = breached() and created > startOfDay(-2)"); string[] CL_issues_K2; string[] issues_K2 = selectI...
- Question
- jira-service-desk
- jira
- jira-server
- server
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With so many different people using Jira Service Desk, there are hundreds if not thousands of different ways people are using it. Some may be using it internally for their IT problems. Others may be ...
- Question
- cloud
- jira-service-desk
- server
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...nd assets, both internal and public comments history etc. (full export - as a rule of thumb) Regards, Kamil Ardent Support Desk
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Hi, I wanted to ask if it's possible to disallow users to submit tickets for a specified period of time, so that no tickets in JIRA are created when the users send e-mails to the defined e-mail ad...
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Hello, I just need to ask If I have multiple projects on a service desk and each projects has different customers and organizations, My question here can I make a permission that allow only associat...
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We would like to automatically generate service tickets from voicemails left on our phone system. Is this possible with Jira Service Desk? Does it require a plugin?
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I have tried to exclude the watchers for the customers, but somehow they are still visible for the customers.
- Question
- jira-service-desk
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Hi there, We are considering the purchase of Jira licenses for our helpdesk and developer teams but have the following issue: We need to be able to ask a customer for extra informat...
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I have a service desk which internal and external Customers/users can create tickets from, mainly from sending in emails to the SD. I now want to create a project for each internal departmen...
- Question
- jira-service-desk
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Hello Below is my problem: I have created a portal-only customer in my Service Desk project The customer received a notification email and could connect to the portal successfully I have created...
- Question
- jira
- jira-administration
- jira-service-desk
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Can we create Pie Chart for single Project according to their request type in JSD
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Hi Team, Can you please arrange demo of Jira service desk today
- Question
- atlassian-support
- jira-service-desk
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Below was the vulnerability in JIRA which was reported by our security team. "The following software releases have been updated to resolve this specific issue:7.9.3, 7.8.5, 7.7.5, 7.10.3, 7....
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Hi, I want to configure Customer's IP range or Domain name in Jira Service Desk so that from only trusted sources I should get the valid request/tickets. Kindly let me know if there is ...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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We have the following requirement: A customer has their own Jira instance that they wish to raise tickets in for their central tracking. We would like to allow them the option to assign a tic...
- Question
- automation
- cloud
- jira
- jira-cloud
- +2 more tags...
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Is there a way that when a client files a ticket at JIRA Service Desk, a ticket will be automatically created also in the JIRA Software? e.g. 1. Client Creates a ticket at JIRA Serv...
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In our Service Desk project both 'Customers' screen and 'People' screen show the same user twice. Both users have the same email address but difference ids. Now the problem has been compounded as the...
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Hi, I've created some group and assigned some users to each group. then I need to know the time tracking ( SLA time ) for each group for each ticket. possible without add on ? Tx
- Question
- jira-service-desk
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Unable to link a Service Desk Project to an Existing Confluence Space to Create a Linked Knowledgeba
Background and Apps I am a global Jira, JSD & Confluence admin, we have a data center installation and are running Jira (7.13.0), Confluence (6.13.4), and Jira Service Desk (3.16.0). The applica...
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Hi Everyone! Does anyone know how to manage notifications that are sent to our internal staff? specifically i'm looking for the notifications that are sent when a request is raised- The email ...
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I'm currently running a trial of OpsGenie on the standard plan and really like it so far. Will probably go ahead and subscribe for our ops teams. Looking into how to integrate our local systems I fou...
- Question
- opsgenie
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Hi, i'm cleaning up a bit after a trail period of jira desk. It seems our company has no need for jira desk, so we stick to confluence and Jira. now i see a user group that i can't delete. any idea...
- Question
- jira
- jira-service-desk
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Is ıt possible to add some new field and multiple choice box inside the issue side? Can we customize Issue creation side? Thank you.
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...() if (productFieldValue[0].equals("THETRAWIN")) { subLevel1Field.setRequired(true) subLevel1Field.setLabel("Sous-catégorie 1 *") subLevel2Field.setRequired(true) subLevel2Field.setLabel("Sous-c...
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