Jira Service Management

Hi. Does Jira Service Desk have any Chat support widgets available? Or do we have to use Zendesk or simulare tools/services?  

• Question
• cloud
• jira-service-desk

Hi, I have an interesting case here. I have a single user who cannot reply to incidents via email. Their email appears in the mailbox, but is not imported as a JIRA response. As far as I can tell, n...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hallo! Wie kann ich im Jira Service Desk, im Portal einen Benutzer anlegen und diesem eine Berechtigung vergeben. Dieser Benutzer soll zum Beispiel ein Kunde sein und kein interner Mitarbeiter.&nbsp...

• Question
• confluence
• jira-service-desk

Hi Everyone. My unresolved issues queue JQL doesn't seem to be working.  Is it because the issue was moved between issue types?  Below are the steps I took to reproduce this. 1 - I create...

• Question
• jira-service-desk
• jira-service-desk-server
• jql
• server

All my other boards in Trello are working, but when I click on my main board just get the header, and the rest is in blank, I got 3 laptops but just one is working. I got like 700 cards, and around ...

• Question
• jira
• jira-service-desk
• trello

HI, I am getting an error when creating an alert in a powershell script. The command below: start /d "c:\lamp" lamp createAlert --message "Destination Host Unreachable from [MBT_Storage]" --source ...

• Question
• opsgenie
• powershell

Hi Everyone. I managed to set up email requests by creating a new request type called email with just the required fields. How can I make it so that an adviser can work on an email request, and edi...

• Question
• jira-service-desk
• jira-service-desk-server
• request
• server

We use the simple JIRA Service Desk for our ticketing tool.  We are looking for suggestions for add ons to make the product more robust (help with filling in data - templates, better workflow, m...

• Question
• jira
• jira-service-desk

Hey folks,  I want to explore the following - when an incident in Jira Service Desk moves to status Resolved, I would like to present the users a button which will prompt them to create a Post-...

• Question
• automation
• confluence
• jira-service-desk
• post-mortem
• template

Im looking into a helpdesk software for my company and we will soon have over +1000 users. Is there a way that Jira Help Desk will allow users to log into an existing office 365 account or google acc...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

It is possible to add an url. Is it also possible to add an image?  

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello, We are having some permission issue with Jira that is not allowing a reporter of the raised issue to resolve their ticket from the customer portal. Our workflow (Service Request) has the corr...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello, We are having some permission issue with Jira that is not allowing a reporter of the raised issue to resolve their ticket from the customer portal. Our workflow (Service Request) has the corr...

• Question
• jira
• jira-server
• jira-service-desk
• jira-service-desk-server
• server

Hi. I have workflow with couple of statuses. In the workflow I want to move from Team 1 to Team 2, but only when the two Linked Issues (AAA-85 & BCB-72) that were created via an Automation at Tea...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi folks I wonder if there is a possibility when the customer will certify the issue he may already give the satisfaction rating, instead of being sent by email?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Note: The new UI will be available for Version 3.1.5 for both iOS and Android. We're working to provide the best user experience by standardizing the look & feel across the product. First,...

• Article
• opsgenie

Comments from email are internal for some users where i should looking for settings  to change it ? I want public comments from email.

• Question
• jira-service-desk
• jira-service-desk-server
• server

I have loged in to JIRA. and tried and clicked on projects link from menu. It shows error message. please help to solve this issue. 

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I want to export all tickets of a project at once ? Isn't that possible?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We make a simplified set of Workflow Status values visible to Customers using that feature in JIRA Service Desk   We want to be able to present the customer visible workflow status values in F...

• Question
• jira-service-desk

I've configured the SLA's where in the ticket moves to certain stage SLA stops and when the ticket moves back to it's previous status then the SLA begin again.   Can anyone let me know how to ...

• Question
• jira-service-desk

Hello, We have JIRA sd for issue management and CMDBuild readytouse as a cmdb tool. Now some CI's from CMDB is related to some Jira sd issues. So we want to link them to maintain everything. S...

• Question
• cmdb
• jira-service-desk

Hi community, we got the "Extension for JIRA Service Desk" from Deviniti and created a "Bundled Field for Jira Service Desk". The field got some user defined sub-fields like it has to and those are ...

• Question
• deviniti
• extension-for-jira-service-desk
• field
• jira
• jira-server
• +3 more tags...

Hallo! Ich hätte zwei Frage bezüglich des Ticket-Servicedesk. Ich möchte gerne eine Anfrage die ich erhalten habe, welche dann in der Warteschlange landet, zuweisen. Dies ist jedoch nicht möglich.&...

• Question
• jira-service-desk

I used jira service desk and I enable Customer satisfaction function, the system sends email to notify the customer as normal but it didn't send customer satisfaction's email to the customer. We hav...

• Question
• customer
• customer-satisfaction
• jira-service-desk