Community resources
Community resources
Jira Service Management
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We have a project within our jira instance in which permissions have been set so that only the comment author is allowed to edit their comments. This has some drawbacks for re-useability in that som...
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I'm looking for a platform I can build a subject matter hub/community on where external users can create content and ask/answer questions. I'd like to use Atlassian, but I'm not sure if Atlassian is ...
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Hi, In Jira Service desk, how to configure email notification when any activity happened on the ticket. For example. Customer, creates a service ticket. Jira Service Desk should send...
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Good afternoon. I would like to know if there is any limitation on Excel reports from Jira service desk. Because when I apply the filter appear 3.236 issues, however when I export to excel I have on...
- Question
- jira-service-desk
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Hello, in workflow transition properties I'm adding property & value with Georgian Letters: and then when I click delete link, it doesn't work. Do you have an idea what is wrong ?
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My problem is as in https://community.atlassian.com/t5/Jira-Service-Desk-questions/how-to-override-reply-to-address-on-the-email-sent-from-jira/qaq-p/990180 : I have a public email address...
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Basically, I have sync the Jira database with our local db and problem is I am unable to sync issues or worklog which is being deleted later. I need to fetch those data to delete it from our l...
- Question
- jira-service-desk
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Hi comunitiy! Hope you can help with the folowing. 1. We have a user picker custom field "Approvers Level 1". 2. Workflow status "Waiting for L1 approval" has the checkbox Add approval checke...
- Question
- jira-service-desk
- jira-software
- scriptrunner
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We use JIRA Service Desk. We are facing a problem whereby external users(our clients) are unable to to access attached files in a JIRA ticket. Is there a way to overcome this?
- Question
- jira-service-desk
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Hi folks, am using <aui-dropdown-menu> in my plugin. problem is i not able to get select value from drop down. jira by default they not given option of value in aui-item any suggest...
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Hello, I'm trying to create a simple workflow in JSD where a new case goes: OPEN... UNDER INVESTIGATION... REQUESTED INFO FROM CUSTOMER ISS...
- Question
- jira-service-desk
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Does anyone know of a way to show tickets that have had changes made (e.g. client or agent updates comment etc.) in a queue but then remove from this queue once it has been viewed or actioned. Kind o...
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Hi Team, I have created a custom field mentioning as CI owner and add some 20 names to it. I have assigned these names to different tickets which i have created. Now i want to pull a report to see h...
- Question
- jira-service-desk
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We are using Jira Service Desk Cloud version for customer service functions - service requests, incident reporting, tasks etc. One typical service request from the clients is asking changes to the s...
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Currently our company has a very manual process for release notes and they’re just created on-demand for certain customers and issues that were relevant to them. We don't have formal spr...
- Question
- jira-service-desk
- cloud
- confluence
- jira
- jira-cloud
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Hi. Are there any plans to integrate Opsgenie to the Ivanti ITSM platform? Thanks.
- Question
- opsgenie
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Hi, We just signed up for Jira Service Desk, and would like to know what are the benefits of creating multiple Projects. Below is our scenario We have a small team, who looks into ...
- Question
- jira
- jira-service-desk
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It appears that in JIRA that System Fields can be searched via the WAS function, supporting historical searching; however, Custom Fields do not support the WAS function. To that end, ...
- Question
- jira-service-desk
- custom-field
- jira
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Good afternoon, We had one of our administrators leave today, and I removed/disabled his account from accessing our systems. After the change, I am now unable to get to the admin/technician ...
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I am looking for an option in Jira change management to keep a track of all changes made during upgrade , ie I want to upgrade a product from Version 1.0 to 1.1 and then 1.2 . Here, I need to h...
- Question
- jira-service-desk
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Hi There! On our Jira SD, we need to support different companies (organizations), each one has different departments and users. When a user send us an issue, an email is sent to all other users wit...
- Question
- customer
- jira-service-desk
- notification
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Solution: My request type for the issue didn't include the description in the fields. Original request: Morning, We are using Cloud based Jira Service Desk. I have noticed that if a...
2,377 views 7 0 Deleted user July 3, 2019 -
we have business requirement as allow multiple declines on requested approval. ( one decline vote isn't enough to make decision and one approve vote isn't also enough to make decision) I hav...
1,831 views 13 0 Deleted user July 3, 2019 -
I am trying to change the brand colours as well as the logo positioning on the customer portal. I need the logo on the portal to be somewhere other than the top left hand corner, i also need to...
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I have automation rule which should trigger a workflow transition. For some reason I keep getting error when I use "User is not an agent" condition. I am commenting the issue as a customer. But ...
- Question
- automation
- jira-service-desk
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