Community resources
Community resources
Community resources
Jira Service Management
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I'm hosting JIRA on Server for example yourjiracustomerportal.com/portal/10/create/233?desc=Test%20Test on a link in announcement additional info from ? is removed
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I have a few Jira Service Desk projects configured such that only people that I've added to the project can access it. I've done this because I have different types of "customers": I have inter...
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When I am trying to add an attachment to an issue (in this case, a .png/.csv), I continually get the following alert: We couldn't save your attachment. Reload the issue then try adding it again. I ...
- Question
- jira-service-desk
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Can the Customer Satisfaction feedback options be adjusted from 5 options to 2 options? And from stars to faces?
- Question
- jira-service-desk
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How do I add the Edit function (pencil) to a label to a certain group?
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Hi community, I set up an automation so that when the status = moved to team's board, it creates a linked ticket in a separate board than the service desk one. However, I'd like for the lin...
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I have a paid license of JIRA Software (v8.1.0) and I started a Servcie Desk trail (v4.1.10) on my self-hosted Windows server. The trail has expired for Service Desk but my Software license is still ...
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Which combination of dimensions and measures will allow me to produce a report for the test executed status of a project. Specifically, the executed, not executed, blocked, etc. Figured it out!...
- Question
- eazybi
- jira
- jira-service-desk
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Hello, I would like to set have the priority field being empty and mandatory for users to make a choice. When a customer creates a new Service Desk Ticket the value is always preset with "medium", wh...
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Can I create two separate customer portals within the same JIRA Service Desk? Right now I don't see any options to create a different portal for a different project.
- Question
- jira-service-desk
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I have create a Jira customer in service desk using createcustomer API { "displayName": "Test User", "email": "testuser@gmail.com" } when i am trying to assign this customer as reporter o...
- Question
- jira-service-desk
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Is there a way, (perhaps using Webhooks) to automatically push updates in Jira to Service Now (SNOW)
- Question
- jira
- jira-administration
- jira-service-desk
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customized POP emails has been configured in the service desk, whenever we shoot an email, the tickets do appear in the queue and email is also been received in the inbox of said email account ...
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How can i implement SLA rules per organization? We have one overal servicedesk for customers with groups/organizations. All different kind of SLA's per organization. I know it was possible to relat...
- Question
- group
- jira-service-desk
- organization
- sla
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I have a question about configuring ticket automation for Service Desk. Can it have a calendar to count only the days I find useful in Jira Software?
1,197 views 1 0 Deleted user September 10, 2019 -
Hi, We use jira service desk and Cloud files app so the customers upload files directly to AWS S3 bucket when submitting a request to jira service desk. Is it possible to have an automation th...
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I'm hosting JIRA on Server for example yourjiracustomerportal.com/portal/10/create/233?desc=Test%20Test on a link in announcement additional info from ? is removed
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I am creating an automation rule in JSD, based on a custom field on selected language (I know about the other language option, but in my case, this works better). Strange thing happens: In both "th...
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Dear all, We have migrate Jira Service desk to version 4.1.2 in our Jira data center but we just notice that the update has been done properly on Node 0 but note reflected on node 1. Any idea how t...
- Question
- data-center
- jira-service-desk
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The Servicedesk API tries to do a good job at allowing organizations to integrate Servicedesk for a streamlined, native experience within their own online portals. POST /servicedeskapi/request has&n...
- Question
- api
- cloud
- jira-service-desk
- jira-service-desk-cloud
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I am using my computer as server. I am using IT Service Desk Trial version. I add in emails to customers list, but none of them receive anything. I want my customers to try make request. How ...
- Question
- jira-service-desk
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When using Automation in Project Settings, and Create issue to e.g. JSW, why can't I map custom fields?
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Is it possible to generate a Jira Service Desk report in MS Word format ?
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When I go into eazyBI, I can't determine the correct combo of dimension rows, columns, and measures to show overall results, results by plan, and the test execution status. Ideally, all in one...
- Question
- jira-service-desk
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We would like to make sure at least a "General help" request type is shown in Customer Portal search results. It appears in some keyword searches and not others, and I can't figure out why. Example:...
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