How to invite customers to my trial IT Service Desk?

[Nurul Zahrah Dzulkifly]

I am using my computer as server. I am using IT Service Desk Trial version.

I add in emails to customers list, but none of them receive anything. I want my customers to try make request. 

How to invite customers and agents?

Thank you.

[Iago Docando · Accepted solution]

You shouldn't have any problem. Are you sure your machine is reacheable from the outside?

Unless there's a problem with that you only need to go to http://YOUR_SERVER_ADDRESS/projects/YOUR_PROJECT_KEY/customers and send the invites (customers in the top right corner, agents in the left panel).

[Nurul Zahrah Dzulkifly]

Thank you for your answer.

Before I proceed, let me introduce a bit myself.

I am very new at IT Dept, a month old to be exact. My boss gave me this IT Desk Help as my 1st project, with no help. I am still lost but trying my best.

You are right, I am not reachable from outside as I am using my computer as server. Later on, we will move the server to a more appropriate server.

I have invited my customers, but they received no notification. 

Next question, how to set my computer reachable from outside ? Set IP address somewhere?

For now, I am using localhost:8888 

[Iago Docando]

I'm no IT myself so I wouldn't adventure to tell you how to set it up proprerly but what I can tell you is that I've made tests in the past also using my PC as the server and people from my same net could access my PC with no problems. Obviously they had to use my IP instead of "localhost". If you need access from the outside of your net then you should contact your sysadmin, I guess.

[Nurul Zahrah Dzulkifly]

Thanks again.

I guess, I need to search where the setting is ... 

[Nurul Zahrah Dzulkifly]

Hi lago Docando,

Like you, only the people from my same net to access.

1) The ip for my PC, for example :

IPv4 Address . . . . .  : 192.168.9.86

2) I change localhost to 192.168.9.86

And so, this means,

http://192.168.9.86/projects/YOUR_PROJECT_KEY/customers

Your help is highly appreciated.

Thank you.