Community resources
Community resources
Jira Service Management
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My create/edit/view screens contain a cascading select list. I have noticed that this isn't displayed in the new issue view in my JSD cloud instance. If I use the link at the top of the page to see t...
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Hello , We have Installed latest Jira version and connected to MS SQL 2012 database Jira is up and running but not able to create project . We have checked in Instant health check up it is s...
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My manager add me to the JIRA Service Desk and I have the same rights as the others but I cannot see the board/project
- Question
- jira-service-desk
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Not able to Access Jira Api through Scripts - It is showing Authorization Failed - 401 Following are the APIs https://timesgroup.jira.com/rest/api/2/search Please help Thanks, Pras...
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Hi Team, Trying to run a report on our previous Sprint (closed out) from a Next-Gen project in Jira and only some of the issues are displaying related Epic Labels/Names. All of the issues are linked...
380 views 0 0 Deleted user July 2, 2019 -
Hello, I have several teams sharing a single Service Desk project. Each team is responsible for one or more of my project's Request Types - I have a queue set up for each team to monitor. The teams ...
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Was wondering if there's an obvious place to look for this, wasn't having much success w/ documentation or older questions due to changes in the tool(s) breaking some older partial examples. Looking ...
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As anyone heard of the new beta Goverlan Reach 9.5 integration with Jira service desk. I downloaded it but it won't connect. Does anyone know or have used this yet. I keep getting a 401 error with ou...
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Hi am creating multiple service desk in my admin account, I want to restrict access one service desk to another desk . How to hide another service desk ?
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As customers post comments or feedback in a SD ticket we would like for that to populate comments in the linked Jira ticket. This would alleviate my team's need to copy and paste information ba...
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With the recent cloudflare network problem, our sites went down. Of course, opsgenie received alerts form several systems and kept beeping and showing up notifications for all of then. So the ...
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- opsgenie
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We're so excited to announce that Opsgenie Actions are now GA! 😄🎉 Opsgenie Actions allow you to run automated scripts and playbooks via 3rd-party platforms like AWS Systems manager and a Gen...
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I have some custom fields that are single drop down list and I need them to be multiple drop down list now. I was wondering if you can change the drop down list some how so I don't have to remake the...
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Hi, I have a Question. In Service Desk you can define a Email Request Channel. You can define exactly one E-Mail-Adress for this. Now I wanted to ask if it is somehow possible to get the Mail-Header ...
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I upgraded Jira Service desk from 3.7.0 version to 4.2.0. After the upgrade i have noticed that there are two search button in the Advance Search. Is this an issue or anu upgrade issue?
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Large list of customers show in 'Project: Customers' including internal Jira Software accounts and self serve help centre users When navigating to 'Project Settings: People' only a short list of acc...
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I have the new Jira view turned on and no option to configure. Neither the issue menu nor the Jira settings page have the options available for me to configure the view.
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- jira-service-desk
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Does the gadget, Average Age Report, exclude records that are in the "To Do" or "On Hold" state? I have several records that are in the "On Hold" state and believe that this is skewing the Ave...
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- jira-service-desk
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Have set up customers in the Service Desk project. They can receive update emails from public comments and can reply through email. How do I set them up so they have a login (or no login required) t...
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I have a new service desk project. I have successfully added a "new to Jira" customer to a customer organisation and they can login and enter issues into the system - seems to be working fine. Howeve...
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- jira
- jira-service-desk
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I am trying to create an application for Jira Service Desk, however, I keep getting stuck at the following point: After successfully generating a valid JWT, I try to access the rest URL via cURL, bu...
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When i login as customer in customer portal he can see all the jira users. I want to setup in such a way that he will see only his user login is it possible?
- Question
- jira-service-desk
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Hello Can I edit default Workload in Jira Service Desk, f.e. color, labels, hint information?
- Question
- jira-service-desk
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Hello , Can anyone help me to solve this task , does I need to write automation for this .
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I am not able to assign ticket user have access as administrator in project
- Question
- jira-service-desk
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