I have a question about configuring ticket automation for Service Desk. Can it have a calendar to count only the days I find useful in Jira Software?
Hi Renato,
You can set a calendar base on business days. Then you can tie a SLA to that calendar. Then you can create automation based on the SLA.
Documentation starts here:
https://support.atlassian.com/jira-service-desk-cloud/docs/create-service-level-agreements-slas/
Hope that helps
Susan
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Still have a question?
Get fast answers from people who know.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.