Community resources
Community resources
Community resources
Jira Service Management
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Hi , for record keeping purposes, We need to download details of our issues especially Comments. Is there a easy way to download all comments related to issues? We normally have more than 1 comments ...
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I might be missing something obvious. I created a Request Type in Service Desk called "Phones aren't working." Then I went to the portal, selected the group, then selected the request t...
- Question
- jira-service-desk
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We have the need to populate a few organizations, but doing that manually will take hours. I was hoping someone could point me in the right direction. I have a list of users, and I would like to use...
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I am wondering if there is a way to have one screen that when completed will open issues across multiple projects. An example would be a project created for IT, Finance and HR If there was a s...
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I only want the "Technical Support" form to be available to click from my public support site.
- Question
- jira-service-desk
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Hi, I've been trying to integrate our Service Desk with a Confluence knowledge base. We don't want the knowledge base to be accessible to anonymous users. However, when we disable access to ...
- Question
- confluence
- jira-service-desk
- knowledge-base
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We've recently switched to Cloud from an older on-prem, and I'm still getting used to the different admin interfaces. On the initial user invite, and then later on their user page (admin view), does...
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With JSD Data Center version, Portal Users (users without JSD App access) have a different user interface (portal) and do not count toward user license seats. Does JSD Cloud have same op...
- Question
- cloud
- jira-service-desk
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Want to pursue JSD as a work intake portal, but want to know if JSD can create cards on Jira boards?
- Question
- jira-service-desk
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have 2 separate queues setup in Jira, and IT one and an HR one. if i create an email and put in both of the queue email addresses it will only populate into one. how can I send an email a...
- Question
- jira-service-desk
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Good day We have Jira Service Desk and it is set up with the built in email portal to receive and process requests sent via email. I can't find a setting or way to filter out emails sent from our a...
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Hello Team, I have setup Jira Service desk with all email notifications as active. However, the Customers / Users who are non jira members are not receiving emails when a ticket is created or ...
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I am currently trying to replicate our current IT Service Desk to make a Service Desk for our maintenance team (by copying settings rather than importing). They are almost the same except for a few e...
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Como posso configurar campos personalizados para que o cliente visualize campos personalizados.
- Question
- jira-service-desk
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Hi Experts We have started implementation of JIRA SD and we are in phase of development right now. We will be creating Custom fields and Request Types on Dev and then have to do all migration to Tes...
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For prio 3 I struggle with the resolution time - because it's linked to a release and not to a time frame
- Question
- jira-service-desk
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If the size of attachment is less than 20kb it’s working but it greater than 20kb I am unable to attach
- Question
- attachment
- jira-service-desk
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Hi, When customer raise a ticket in service desk, it need to be assigned to a group instead of a individual user id. How do I implement it in Jira service desk instead of procuring an additional age...
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We have just implemented Jira Service Desk and are adding in new request types as needed. Our Facilities department has asked that we add a request type for them. The problem is that I do...
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If you're operating always-on services you know that responding quickly to problems and incidents is the key to customer happiness. Engineers need to quickly respond to alerts and prevent issues from...
- Article
- opsgenie
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I have an application and we are using Jira Service Desk Cloud to capture support tickets for that application. I would like to be able to set certain fields on my issue entry screen on the Ser...
- Question
- jira-service-desk
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I am using the Service Request Fulfilment with Approvals workflow for Jira Service Desk and I can add multiple customers to the approval step but it the ticket says "1 approval needed". I ...
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Hi Guys, In service desk i have some custom fields when the all the fields are filled at lst there is a cutom field suppose we will take a test custom filed as check box..In that if i choose...
- Question
- jira-service-desk
- automation
- custom-field
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Hi, I'm new with RESTsharp and that concept with Customer (not user). I'm looking an example of how to add Customer from a MSSQL table.
- Question
- developer
- jira-service-desk
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I am getting ready to teach a class encouraging people to use canned responses. When I first tested adding variables, I tested one and it worked fine but now, they don't resolve. They jus...
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