Community resources
Community resources
Community resources
Jira Service Management
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Hello, We will be converting from Salesforce to JSD in June/July. Is anyone tracking Incident Handle Time and if so, how are you tracking this? Thanks, Rod
- Question
- jira-service-desk
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Hi Atlassian, Thanks for the response on my last ticket. I ran into another question while configuring service desk. In our current situation, we have some project-managers who are also fir...
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Sometimes, you might need to setup more than one from the same integration in order to specify alert creation depending on your filters defined under the integrations, and it might hard to check all ...
- Article
- opsgenie
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Please provide hardware requirements to setup jira service desk data center on linux machine for below details? Total No. Of Users 100 Users Concurrent Users 50 Users Issue...
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Hi all, i received a request and moved it to a new issue type to make changes, incidents or problems. Anyway, the SLA is still running, even though the ticket has the status of "waiting for customer...
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How can i add a column for the Organization to the All Open Issues screen, Unassigned Issues Screen, and the waiting for Customer? We have a support project setup and an organization w...
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I am not sure what i am missing to make my Knowledge Base Articles available. I created a Space in Confluence and connected it to my Service Desk. I made the Knowledge Base visible for Customers in...
665 views 4 1 Deleted user April 24, 2019 -
We're using Jira Service Desk 4.0.2 and sometimes our customers even forget their login name. We're telling our customers to visit https://oursite.com/servicedesk/customer/portal/1/user/forgotpasswor...
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Hello We want to cenfigure our service desk to automatic create issue from each email sent to specific address from all our clients. We stuck on administration->system->Incoming Mail Wh...
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Hi, I'm using this Api (https://api.atlassian.com/oauth/token/accessible-resources) in order to get all cloud active sites but it's only returning 5 sites and also returning non-active sites. Is th...
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Good Morning; We have acquired new Jira licenses, and we are going to put them on the production server of the company. I would like to know if a previous step should be done or simply by deleting t...
- Question
- jira-service-desk
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I have few requirements for Jira dashboard gadgets mentioned below. Can anyone please help me how to achieve them. In case if these are not exactly achievable, at least some suggestion of gadget...
- Question
- jira-service-desk
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If instance holds multiple SD projects, how you can control access between them? SD A is primary site, where organization users are instructed to create tickets either by customer portal, email or b...
- Question
- jira-service-desk
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Hi All, I would like to export "Time to first response" and "Time to resolve" as date-time, I am currently able to list these fields in a filter, but exporting to Excel gives blanks. Please advise i...
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Hi there, I am new to Jira and need help on getting User Property "Department" into the Issue form. I found the custom field type "User Property Field (<255 characters)", but did not find h...
- Question
- cloud
- custom-field
- jira-service-desk
- user-property
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...mail response written by an agent into an internal comment. I experienced a strange behaviour: 90% of the comments are converted into internal comments, as supposed. "Sometimes" there are also public c...
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all fields not displayed when exported. some columns data not displayed.
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Hello, I am trying to make it possible, that when I publish an announcement on the "help center" page to automatically send an email to specific customers. I've tried a lot but I cant figure out how...
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I am looking for a solution to per-populate Asset information in a jira service desk ticket when a user raise a incident request. Right now we have Lansweeper as a asset management system in ou...
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I've set up an SLA to measure time since a Support Engineer last contacted a customer. (For the purposes of development, I've specified 1 hour on Priority 1 issues and 4 hours on other issues.) See b...
- Question
- cloud
- jira-service-desk
- jira-service-desk-cloud
- sla
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Can I customize the buttons on the Customer Support portal? The Contact Us button isn't prominent enough, and I'd like for it to be the first thing customers see on the page. I'd like to change the c...
- Question
- jira-service-desk
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I am trying to set up a confluence calendar (team calendars plugin) to view the "due date" field from a jira service desk work order site. I cannot get it working for some reason. There doesnt seem t...
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Currently, our service desk customers can add attachments when an issue is created. However, a customer cannot add an attachment after the issue is created. How can we resolve that?
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My customer would like to be able to download their issues from the portal but I cannot seem to find a way to give them this ability. Does it exist?
- Question
- cloud
- jira-service-desk
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I have the exact same issue as can be found on the old read only forums here: https://community.opsgenie.com/t/alert-sounds-on-huawei-running-emui-8-0/1066/6 Is there anything that can be d...
- Question
- opsgenie
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