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Jira Service Management
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Hi All, We're using the next-gen Service Desk. We would like to copy a workflow from one request type to another request type. According to the article below, it seems it's possible? https://supp...
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Hi Everyone. In the workflow below, how can I make it so the first status from Create (the circle) is actually 'Awaiting Review' and after that it goes to 'Change Manager Approval'? I can't seem to...
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is it possible to copy a custom field's text to a comment visible to customers n Automation for jira
is it possible to copy a custom field's text to a comment visible to customers n Automation for Jira, so I have a resolution field that appears once the ticket transitions to Done but the issue I am ...
- Question
- jira-service-desk
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Is it at all possible to make resolution comments visible on jira service desk cloud
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Hey, We have a system which keeps track of when each server last checked in. The data is available by using a restful JSON API. Is it possible for Opsgenie to call the API, and then if the timestamp ...
- Question
- opsgenie
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Example. A service desk agent uploads a .jpg file to a ticket for review by the user who submitted the ticket. The end user logs in to Jira on a browser (have tried 3 different browse...
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I have set up a knowledge base in my jira service desk project that shares wiki articles to my users. I have created 4 categories and added many articles to each categories. When my users...
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I'm setting up my first Jira Service Desk (server v 4.3). Customer permissions on the project are "anyone can email/raise a request" and customers can share with "Any customer". By my understanding c...
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It would be VERY helpful if we could move the input screen for entering a new ticket. It is static and there are times I need to move it to see items.
- Question
- jira-service-desk
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Hi Community, I have to create an email channel under a new project. I would like to use secure IMAP email account. The email address and the username are different. I put in all the details...
1,121 views 1 0 Deleted user August 23, 2019 -
Hi guys! Does anyone try to solve a problem with a secondary authentication request in confluence if you trying to open the recommended article in Jira SD search? Precondition: I have linked Jira S...
- Question
- confluence
- jira-service-desk
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Hi, I´m looking for more information about products wich support Jira Cloud to recieve email request. Is there a page that lists all supported email services (Like the "Supported platforms" web...
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Hí. Anyone that has a good solution or workaround to make the Jira Service Desk widget looking good on a Google Sites? Seems like Google Sites does not support this kind of widgets. I've don...
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Hi. Does Jira Service Desk have any Chat support widgets available? Or do we have to use Zendesk or simulare tools/services?
- Question
- cloud
- jira-service-desk
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Hi, I have an interesting case here. I have a single user who cannot reply to incidents via email. Their email appears in the mailbox, but is not imported as a JIRA response. As far as I can tell, n...
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Hallo! Wie kann ich im Jira Service Desk, im Portal einen Benutzer anlegen und diesem eine Berechtigung vergeben. Dieser Benutzer soll zum Beispiel ein Kunde sein und kein interner Mitarbeiter. ...
- Question
- confluence
- jira-service-desk
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Hi Everyone. My unresolved issues queue JQL doesn't seem to be working. Is it because the issue was moved between issue types? Below are the steps I took to reproduce this. 1 - I create...
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All my other boards in Trello are working, but when I click on my main board just get the header, and the rest is in blank, I got 3 laptops but just one is working. I got like 700 cards, and around ...
- Question
- jira
- jira-service-desk
- trello
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HI, I am getting an error when creating an alert in a powershell script. The command below: start /d "c:\lamp" lamp createAlert --message "Destination Host Unreachable from [MBT_Storage]" --source ...
- Question
- opsgenie
- powershell
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Hi Everyone. I managed to set up email requests by creating a new request type called email with just the required fields. How can I make it so that an adviser can work on an email request, and edi...
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We use the simple JIRA Service Desk for our ticketing tool. We are looking for suggestions for add ons to make the product more robust (help with filling in data - templates, better workflow, m...
- Question
- jira
- jira-service-desk
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Hey folks, I want to explore the following - when an incident in Jira Service Desk moves to status Resolved, I would like to present the users a button which will prompt them to create a Post-...
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Im looking into a helpdesk software for my company and we will soon have over +1000 users. Is there a way that Jira Help Desk will allow users to log into an existing office 365 account or google acc...
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It is possible to add an url. Is it also possible to add an image?
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Hello, We are having some permission issue with Jira that is not allowing a reporter of the raised issue to resolve their ticket from the customer portal. Our workflow (Service Request) has the corr...
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