Community resources
Community resources
Community resources
Jira Service Management
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Hi Team, Can you please arrange demo of Jira service desk today
- Question
- atlassian-support
- jira-service-desk
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Below was the vulnerability in JIRA which was reported by our security team. "The following software releases have been updated to resolve this specific issue:7.9.3, 7.8.5, 7.7.5, 7.10.3, 7....
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Hi, I want to configure Customer's IP range or Domain name in Jira Service Desk so that from only trusted sources I should get the valid request/tickets. Kindly let me know if there is ...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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We have the following requirement: A customer has their own Jira instance that they wish to raise tickets in for their central tracking. We would like to allow them the option to assign a tic...
- Question
- automation
- cloud
- jira
- jira-cloud
- +2 more tags...
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Is there a way that when a client files a ticket at JIRA Service Desk, a ticket will be automatically created also in the JIRA Software? e.g. 1. Client Creates a ticket at JIRA Serv...
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In our Service Desk project both 'Customers' screen and 'People' screen show the same user twice. Both users have the same email address but difference ids. Now the problem has been compounded as the...
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Hi, I've created some group and assigned some users to each group. then I need to know the time tracking ( SLA time ) for each group for each ticket. possible without add on ? Tx
- Question
- jira-service-desk
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Unable to link a Service Desk Project to an Existing Confluence Space to Create a Linked Knowledgeba
Background and Apps I am a global Jira, JSD & Confluence admin, we have a data center installation and are running Jira (7.13.0), Confluence (6.13.4), and Jira Service Desk (3.16.0). The applica...
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Hi Everyone! Does anyone know how to manage notifications that are sent to our internal staff? specifically i'm looking for the notifications that are sent when a request is raised- The email ...
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I'm currently running a trial of OpsGenie on the standard plan and really like it so far. Will probably go ahead and subscribe for our ops teams. Looking into how to integrate our local systems I fou...
- Question
- opsgenie
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Hi, i'm cleaning up a bit after a trail period of jira desk. It seems our company has no need for jira desk, so we stick to confluence and Jira. now i see a user group that i can't delete. any idea...
- Question
- jira
- jira-service-desk
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Is ıt possible to add some new field and multiple choice box inside the issue side? Can we customize Issue creation side? Thank you.
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...() if (productFieldValue[0].equals("THETRAWIN")) { subLevel1Field.setRequired(true) subLevel1Field.setLabel("Sous-catégorie 1 *") subLevel2Field.setRequired(true) subLevel2Field.setLabel("Sous-c...
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Is it possible to change a status just by a drop down menu ? i don't want to comment on a ticket but just change the status.
- Question
- jira-service-desk
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Hi, is there a way to get the menu like on subtask to service desk queue view. We have scriptrunner but I'm not a developer. Thanks
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Hi We are using multiple projects within a service desk portal. Though Jira Service Desk allows us to customize the portal, we would like to make changes to Banner (length & width), Reques...
- Question
- jira-service-desk
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Hi, I am trying have a form which can be made as an entry point for creation of bugs. However, I am missing the "Request Type" option in my JIRA-Project Settings.
- Question
- jira-service-desk
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Scenario: I have an Onboarding ticket used by managers and Human Resources for on boarding. There is a field in this form that asks the user to put a check next to the additional software they...
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On the issue sort we are sorting the results by multiple fields, but this is lost when showing the results on the dashboard gardet. Is it possible to persist issue sorting on the filter results...
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I'm looking to batch email notifications at a certain interval, but can't locate any docs around Service Desk. Any help is appreciated!
- Question
- bulk-edit
- jira-service-desk
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Our service desk call center team creates tickets on behalf of customers when they call in. Our team is finding the "Raise a Request" option to be a little cumbersome when trying to create the ticket...
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Our agents have historically always written any messages to the customer in the comments field and then chosen the "Share with Customer" option. They have never used the "Respond to Customer" b...
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I am building a Jira Service Desk solution to service our external customers Support (bug and enhancements) process. In this case, I've started down the route of creating a project for a ...
352 views 2 0 Deleted user May 16, 2019- Question
- jira-service-desk
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When a ticket gets raised for my JIRA SD queue through our customer portal, it updates the ticket with the "request type" (which displays the menu item that the user selected). However, if some...
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Bonjour je viens de paramétrer mes mails de notifications , l 'aperçu est nickel par contre le rendu est très different. J'ai bien regardé les traductions . Merci...
- Question
- jira-service-desk
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