Community resources
Community resources
Community resources
Jira Service Management
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Hi, We recently started using Jira Service Desk. We are creating Accounts (adding Organisation and Customer), when we receive an email to our support. We hope that once the customer has an acc...
- Question
- jira-service-desk
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Hi, We have a main customer portal that refers as below:- https://xyz.atlassian.net/servicedesk/customer/portals When the customer login, on the page to raise a request, he can see all our...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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The current Service Desk that we are using includes the ability to have organisations, and each of them has different users with different roles. Based on this roles, then the customers can: ...
- Question
- jira-service-desk
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Hello , Please find attached screen shot for reference , Can any one help me out how to get this done . Thanks & Regards, Mahesh
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I have sent a ticket for L1 approval without selecting any approver. Kindly let me know how to add the approver now.
- Question
- jira-service-desk
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Hello, I need a new ticket to be opened automatically in a project, when in another project a status of a ticket is for ex. "Done". Please help me to find a good solution, preferably without p...
- Question
- jira-service-desk
- jira
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Hello :) I'm running Jira Service Desk 4.1.0 and have a SD project where customers can create issues via email. As I understand overall logic is that if the subject of an email contains a key ...
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We think it has something to do with the api connection between our data architect and our JIRA because it's also giving us an error in data architect that we "don't have assignable permission OR una...
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I got my initial email from my team leader today and I logged on, but I do not know what to do first. Can I just begin on the list of projects, and do they walk me through each step to help me compre...
- Question
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I started using the cloud version of ServiceDesk. I successfully paired the project with an IMAP to automate the creation of the tickets. All good. Then I tried to communicate using the ...
- Question
- configuration
- jira-service-desk
- notification
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Opsgenie Features Q: All features on the side bar are not being displayed. How can I access all of them? A: If all Opsgenie features are not visible on the left side bar, ...
- Article
- opsgenie
- opsgenie-tips
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The CSAT is properly translated to my system default language, but the descriptons below the stars are not. How can I translate them? Thanks!
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Hi Everyone, Newbie to Jira Service Desk and trying to figure out how to do some things and any help would be appreciated. I am trying to create a classic service desk project but the templates ava...
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If you're already using Jira Service Desk, you might want to think about integrating with Opsgenie. The integration takes just minutes to set up and has two main use cases to help IT and Dev teams re...
- Article
- jira-service-desk
- opsgenie
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Hello, community! I need to translate those texts because I have a client on Chile that needs those texts to be in spanish, but theres no option to translate them by using the Translat...
453 views 1 1 Deleted user June 5, 2019 -
Hi- looking for the best way to let jira service desk customers see ONLY the service desk tickets ALL members of their company create, and not see any linked internal tickets (to another project). N...
- Question
- jira-service-desk
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Ultimately, I need to troubleshoot why my notification's helper says an email went out or at least that it should've gone out based on the notification scheme and role of user ("Reporter") but they d...
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...ave already opened up the public permissions for our project (discussed here). We are trying to find the public URL that we can provide to customers. Where can we find it? Thank you.
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When Switching between Groups in the Customer Request Portal (Service Desk) using Internet Explorer 11 the Desk always says: "There are no request types configured for this Service Desk.". Doing the ...
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....log CATALINA_HOME: C:\Atlassian\JIRA 05-Jun-2019 16:44:49.363 INFORMATION [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.awt.headless=true 05-Jun-2019 16:4...
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I spent hours yesterday working on our knowledge base and was not ready to publish for public view. It kept saying 'changes saved' at the top, now I can't find the article anywhere. Please help!
- Question
- jira-service-desk
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Hey All, I am trying to use OpsGenie API - specifically the "who is on call" one (https://docs.opsgenie.com/docs/who-is-on-call-api) however no matter what I try I always get the 'unauthorized' resp...
4,950 views 1 0 Deleted user June 5, 2019 -
Hi! How can I add a mark, a signal similar a flag (a dot, a V check...) on a issue, that is visible in the backlog? In my necessity, this mark don't generate e-mail notifications and it is a checkb...
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Hello Everyone, I saw OPSGenie at the Summit this year and it looked really cool! I made a note to look into it when I returned home. Since then one thing that has become an important is...
- Question
- opsgenie
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Hi, I'm using Jira Service Desk 4.1.0 Server, and currently, new customers can create an account on the customer portal, but they are not assigned to a group or an application. Then, I would like to...
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