Conflunce articles not sharing after Upgrade

[Megan Hannon]

Hello, 

I recently upgraded Jira serice desk (4.4.1) and Confluence(7.0.1) and now Confluence articles no longer share as links in Service desk. They appear in the comment box as a text string (example below).  Has anyone encountered a simmilar issue? 

I checked the application links and they are connected. The URLs application links are correct. The instance health is fine. 

This is what we get instead of a link:    [KBMA Phone Error Messages|/servicedesk/customer/kb/view/34439364?applicationId=84f79bad-9813-3f6f-a86d-e0ecbf93b60e&spaceKey=ITHG&title=KBMA+Phone+Error+Messages&requestKey=IT-126954&portalId=35]