Community resources
Community resources
Community resources
Jira Service Management
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Hi, When customer raise a ticket in service desk, it need to be assigned to a group instead of a individual user id. How do I implement it in Jira service desk instead of procuring an additional age...
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We have just implemented Jira Service Desk and are adding in new request types as needed. Our Facilities department has asked that we add a request type for them. The problem is that I do...
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If you're operating always-on services you know that responding quickly to problems and incidents is the key to customer happiness. Engineers need to quickly respond to alerts and prevent issues from...
- Article
- opsgenie
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I have an application and we are using Jira Service Desk Cloud to capture support tickets for that application. I would like to be able to set certain fields on my issue entry screen on the Ser...
- Question
- jira-service-desk
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I am using the Service Request Fulfilment with Approvals workflow for Jira Service Desk and I can add multiple customers to the approval step but it the ticket says "1 approval needed". I ...
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Hi Guys, In service desk i have some custom fields when the all the fields are filled at lst there is a cutom field suppose we will take a test custom filed as check box..In that if i choose...
- Question
- jira-service-desk
- automation
- custom-field
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Hi, I'm new with RESTsharp and that concept with Customer (not user). I'm looking an example of how to add Customer from a MSSQL table.
- Question
- developer
- jira-service-desk
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I am getting ready to teach a class encouraging people to use canned responses. When I first tested adding variables, I tested one and it worked fine but now, they don't resolve. They jus...
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Hello everyone, we use the add on "Mail Attachment for JIRA Service Desk". It works but I want to know how I can delete or customize the following sentence in the answer mail: "See email attachm...
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We would like to give one user to each Customer and it would be nice if this Customer can add other internal users (e-mail addresses) that belong to the same company and can report issues using the p...
- Question
- jira-service-desk
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Hi everyone, welcome to the kb articles for Opsgenie FAQs. I'm one of the Technical Support Engineers for Opsgenie who will be providing weekly posts on FAQs from customers. All alerts are ...
- Article
- opsgenie
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I'm looking for a way to create a behaviour that will filter selections of an insight custom field. Basically I have an object type, and i would like to create behaviours for each project and t...
- Question
- jira-service-desk
- jira-software
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We want to clone a Jira Service Desk ticket to Jira Core I've tried the option "Create linked issue" as well as cloning and moving but I have not succeed. The problem is that the issue can only be...
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Is anyone aware of any updates to the JIRA Cloud Service Desk app which may have stopped the Time Reports add-in from working? Is there any release notes, or any fixes that anyone has found to resol...
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That's my SIL script: string[] CL_issues_K1; string[] issues_K1 = selectIssues("\"SLA_1\" = breached() and created > startOfDay(-2)"); string[] CL_issues_K2; string[] issues_K2 = selectI...
- Question
- jira-service-desk
- jira
- jira-server
- server
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With so many different people using Jira Service Desk, there are hundreds if not thousands of different ways people are using it. Some may be using it internally for their IT problems. Others may be ...
- Question
- cloud
- jira-service-desk
- server
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...nd assets, both internal and public comments history etc. (full export - as a rule of thumb) Regards, Kamil Ardent Support Desk
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Hi, I wanted to ask if it's possible to disallow users to submit tickets for a specified period of time, so that no tickets in JIRA are created when the users send e-mails to the defined e-mail ad...
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Hello, I just need to ask If I have multiple projects on a service desk and each projects has different customers and organizations, My question here can I make a permission that allow only associat...
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We would like to automatically generate service tickets from voicemails left on our phone system. Is this possible with Jira Service Desk? Does it require a plugin?
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I have tried to exclude the watchers for the customers, but somehow they are still visible for the customers.
- Question
- jira-service-desk
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Hi there, We are considering the purchase of Jira licenses for our helpdesk and developer teams but have the following issue: We need to be able to ask a customer for extra informat...
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I have a service desk which internal and external Customers/users can create tickets from, mainly from sending in emails to the SD. I now want to create a project for each internal departmen...
- Question
- jira-service-desk
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Hello Below is my problem: I have created a portal-only customer in my Service Desk project The customer received a notification email and could connect to the portal successfully I have created...
- Question
- jira
- jira-administration
- jira-service-desk
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Can we create Pie Chart for single Project according to their request type in JSD
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| June 20, 2025 12:16 PM PDT |