Community resources
Community resources
Community resources
Jira Service Management
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Greetings Is there a way when I, as an Agent, raise a Service Desk request on behalf of a customer, from the Raise Request, email notification to the affected user must not show my email add...
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Hello, yes I know, it's not pretty clear... I am the Agent but sometime I need to open a new issue for an User who can't access his email client or He is calling me by phone. I would lik...
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Hi there, we have some problem with attachments when creating issue in Jira. 1) Create issue - required fields filled 2) Attachments by drag&drop or via browse added 3) Img, xlsx or docx is...
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[~username] is not working now, any other workaround of this?
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Both the company I work for and I myself are new to Jira. We're using service desk cloud, because we're a fairly small company. When I started we only had 2 service desk projects, one for IT and one ...
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Is it possible to run the atlassian/jira-software docker container using Microsoft SQL Server without creating a custom dbconfig.xml.j2? Looks like the image is hard coded to use the schema "p...
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Hi everyone - is it possible to add a cascading select to a request type in JSD? I've created the custom field in the JIRA settings but when I do a search to add the field in the request type,...
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I am in my Project settings trying to edit the fields. I am clicking on the required box next to the fields and change it to Yes and then when I click on the Update nothing happens. Is th...
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I have 5 types and made Service Request the default. But the others are not showing on the the ITHD project. What settings am I not seeing to put all types on the initial screen?
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Does the jira service desk keep record of customer information when they send in issue the first time Does it generate tickets ID 's for issues logged can the customers monitor the issues they logg...
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Based on Issue type seleted i want to display make certain field mandatory ? how this can be achived
Based on the Issue type we are selecting i want a custom field to be mandatory and other to not to display at all ? Example, say if i have fields1 to Field 4 for Issue Type - Option 1...
733 views 1 0 Deleted user November 13, 2019 -
Hi all, I migrated a user from the Service Desk Customers to a Jira user. They no longer have any history of their tickets. It's as if they are a completely new user to the Service Desk. What did I ...
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In the incident platform, customers have reported many problems when uploading documents, which is solved by refreshing the page. However, this error is very constant. Anyone know the true cause of t...
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Did anyone experience the following issue with your service desk, after upgrading to 4.5.1? I am a Jira admin for my service desk installation (starter license) and recently upgraded Service...
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Can we display "Reports inside a service desk project ( SLA Goals, satisfaction) on Confluence Page.
We are looking to find a way to display the reports inside a service desk project on a Confluence page. Thanks in advance.
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Hi @Nic Brough -Adaptavist- I'm unable to find search bar in Curtomer Portal JIRA Service Des (V3.3.0). How to enable the search bar in portal. Same JSD V 3.3.0 using in Te...
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I got an email yesterday of a new add-on for JIRA Cloud. It is an add-on that helps to export data from JIRA into excel, either by using on-click export or via the new Jira() function for excel. Does...
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Hi All, I want to have a clear understanding of JIRA ticket priorities and their SLA's. We are using JIRA ticketing tool in our team but few SLA's were not clear for us. For eg: We have the...
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- jira-service-desk
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In an effort to reduce the number of projects we have within Jira and Jira SD we are trying to use the existing projects. Can I setup a portal for customers that will create tasks in existing Jira pr...
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Hello, We are in the process of setting up Jira Service Desk and Confluence. When a customer use the portal to raise a ticket the system automatically suggests relevant articles from Confluence. Thi...
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Hi, we're planning on using Jira Service Desk. Right now we have set up a queue for emergency questions for our customers, we want this to trigger an e-mail or something else so a member of our team...
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- jira-service-desk
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We have closed or resolved issues, now our customers sends a mail and an additional comment will be deposited at the "old ticket/issue". What we want is: No comment should be added on resolved/close...
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Hello I have a issue that this issue work with "ToDo -Done" workflow, and this issue has one or more linked issues with different workflows. I want: main issue changes to "Done" status automatical...
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Hi, I want when someone post comment in portal, approver received mail about this comment, I've added in notification scheme but itsnot working
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Hello! I am currently running JSD 4.1 on Data Center and I have an SLA that is decided to be 20 days. However I can't seem to set the SLA to 20 days in jira instead I have to set it to 160 hours. Th...
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