Community resources
Community resources
Jira Service Management
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Is it possible to merge/combine 3 request types into 2 request types but share 1 issue type? Must the 2 request types have different workflows? Victor
- Question
- jira-service-desk
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Hi All, I wanted to edit the the field/parameter on our help center. Can someone please share how? Thank you
678 views 3 0 Deleted user July 31, 2019- Question
- customer-portal
- jira-service-desk
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We have a number of individual customers who are linked to multiple organizations. They would like to receive notifications for requests raised by any one of the organizations they are linked to.&nbs...
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Hi guys - I'm part of an organization with 50k employees and our current Jira user base reaches only about 2,000 of our employees, for the most part it works just fine but we're developing an ...
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I'd like a way to be able to see at a glance all of the open issues from a reporter when I'm looking at a ticket. So if I'm looking at a ticket, on the right hand side, I would see a list of a...
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One of our customers was given access to a specific project and was able to add request tickets no problem. She came back a few weeks later and now getting the error "You don't have access to any ser...
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Mornin'! We've been using WebHooks for a while, to send updates (state changes, comments added) from JSD to our Call Center. Now, we need to create tickets from JSD to the Call Center system (inhous...
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Hi everybody In our organization we use JIRA Service Desk (Cloud) to allow our customers to log issues they are having with their software. We are in a paid model of support so we track the ...
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Hello, We've been noticing in my team that copy-pasting of text and screenshots into tickets is very inconsistent for our projects. On half of our tickets when you ctrl+c / ctrl+v a screenshot, it ...
- Question
- jira-service-desk
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...e a better way to go. My JIRA admin believes that we can only have one instance of a Service Desk in our company. Is that true, or can I setup a distinct Service Desk to handle our reporting a...
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So I'm setting up some automation rules in JSD and one thing that would be particularly useful for our service desk is for date fields to be updated with relative values. A specific example of...
- Question
- automation
- date
- jira-service-desk
- relative
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Hi everyone, We support external Customers and our team consists of multiple support levels, T1, T2 etc. I need a reporting portal where I can keep an eye on all open tickets that are worked on dur...
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After logging in to Jira I get an error. "Something has gone wrong. Our team has been notified....."
Attached is the screenshot of the problem. I tried reloading the page, changing the browser but the problem still persists.
380 views 1 0 Deleted user July 31, 2019 -
I have created a few custom fields and added pick lists but cannot create a custom pick list for each fields. Does anybody know how to do this? Its starting to become very frustrating.
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Hi, how is the best way to set tempo account field when creating an issue? I have several issue types and I'd like to set them: issueType1 -> account1, issueType2 -> account2 during creation an...
- Question
- jira-cloud
- jira-service-desk
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Hi Community, We are trying to increase efficiency in our office relating to some simple queries that come through our JIRA Service Desk. Basically wanting to know if theres a way i can create a te...
687 views 0 0 Deleted user July 30, 2019- Question
- confluence
- jira-service-desk
- template
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I have created a linked issue for a service desk ticket. and i need to unlink it
- Question
- jira-service-desk
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Throughout the JSD product, the word "Request" has been used as the default value for "Request type". How can I replace the use of "Request" throughout the product with the word "Ticket"? e.g. Ticket...
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HI We have installed Jira Service Desk, and would like to change the word "Request" to "Ticket", but i am struggling how to do that. any help, would be greatly appreciated.
- Question
- jira-service-desk
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When users respond to comments via email in service desk project they do not appear on the issue. I looked at " email requests" in project settings and i see a button that says "Turn on email support...
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Hello. I want to report on how long my tickets are waiting for a response from my customers (which I track by using an issue status "Waiting for customer"). So, I put "Transition Status" into ...
- Question
- cloud
- eazybi
- jira
- jira-cloud
- jira-service-desk
- +1 more tag...
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I'm creating a request type that allows inputting invoice amounts and I want to include a field that will display the total sum of invoice amounts. I need to automate summing up the fields. I've alr...
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Takes long time to Synchronize and hence application slowness during the Sync can we schedule this Sync ?? and how do we remove users from the Cache i.e clear cache Please suggest Last syn...
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Is it possible to automatically create an account for customers when they open an issue with our support team via an email to jira service desk vs, having them have a link sent in the reply email i.e...
- Question
- jira-service-desk
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Hi, I linked a confluence space to a helpdesk wiki. I want the customer to automatically see a list of all pages in that space when they log in. Thx for a solution.
- Question
- jira-service-desk
- jira
- wiki
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