Jira Service Management

Problems / Questions A service desk user logged into Confluence can not use the search in Confluence (the most important feature)? The search field is missing: Setup We have a confluence sp...

• Question
• confluence
• confluence-server
• jira-service-desk
• jira-service-desk-server
• server

I have been trying to set up a livesearch macro to search articles in the Jira service desk instead of the confluence knowledge base, as our jira service desk is more client friendly than the conflue...

• Question
• jira
• jira-service-desk

Hi I need to understand how SLA clock works - we actually have Global Support in different regions. Now, if I configure SLA for 9-5 Calendar hours for a specific region say North America - users in ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Los usuarios creados en Jira pueden tener diferentes perfiles (permisos) por ejemplo: usuario A tenga permisos para creación de tareas, modificación y eliminación de las mismas, usuario B solo tenga ...

• Question
• jira-service-desk

Hi,   We support corporate customers, and our end users will often copy a key stakeholder when reach out to us. It appears that if one of our users sends an email to our support email address,...

• Question
• jira-service-desk

Hello, Community, I have two Automation rules, one works one doesn't and they are quite similar. I don't know what I'm missing, and am open to any suggestions. The one that works is...   ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Can you send all comments for an issue to a customer via email versus just the most recent comment?

• Question
• jira-service-desk

hello    one of my service desk tem doesn't have permission to modified tickets .  So the helper of jira about this agent permission is right .   my question is so urgent&nbs...

• Question
• jira-service-desk

hello    one of my service desk tem doesn't have permission to modified tickets .  So the helper of jira about this agent permission is right .   my question is so urgent&nbs...

• Question
• jira-service-desk

Hey folks!   So, I've been fighting with JIRA Service Desk for a while now and setting SLA's keeps surprising me all the time. Even when it comes to basics. I have quite normal SLA (Time to r...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, I have a problem with implementation of HTTPS to Jira servicedesk. I was use jira configuration tool to set up it but when I change mode to HTTPS or HTTP / HTTPS, Jira cannot start (ERR_CONNECTIO...

• Question
• https
• jira-service-desk

We run request tickets through our internal service desk to have inputs added to our billing system. Our billing system is Allscripts. Is there any options out there whether it be a script/add-on/flo...

• Question
• atlassian-marketplace
• jira-service-desk

HI guys,   At this moment, when a open ticket is answered by a client the status it doesnt change, i would love to see answered or something.   thanks

• Question
• jira-service-desk

HI, is there any way to publish jira instance on organization public website?  

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, There used to be an options when working in JSD--> Customer. Previously if I hovered the mouse over a customers name a pop-up would appear giving options to access 'More Info' or 'Advanced' o...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Some times AD users are not ale to login to server. And not every-time sync is failing..., Kindly help us to resolve the same.

• Question
• jira-service-desk
• jira-service-desk-server
• server

I'm hosting JIRA on Server for example  yourjiracustomerportal.com/portal/10/create/233?desc=Test%20Test on a link in announcement additional info from ? is removed 

• Question
• customer-portal
• jira-service-desk
• jira-service-desk-server
• server

I have a few Jira Service Desk projects configured such that only people that I've added to the project can access it.  I've done this because I have different types of "customers": I have inter...

• Question
• approver
• cloud
• jira-service-desk
• jira-service-desk-cloud

When I am trying to add an attachment to an issue (in this case, a .png/.csv), I continually get the following alert: We couldn't save your attachment. Reload the issue then try adding it again. I ...

• Question
• jira-service-desk

Can the Customer Satisfaction feedback options be adjusted from 5 options to 2 options? And from stars to faces?

• Question
• jira-service-desk

How do I add the Edit function (pencil) to a label to a certain group?

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi community, I set up an automation so that when the status = moved to team's board, it creates a linked ticket in a separate board than the service desk one.   However, I'd like for the lin...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I have a paid license of JIRA Software (v8.1.0) and I started a Servcie Desk trail (v4.1.10) on my self-hosted Windows server. The trail has expired for Service Desk but my Software license is still ...

• Question
• jira-service-desk
• jira-software
• jira-software-server
• server

Which combination of dimensions and measures will allow me to produce a report for the test executed status of a project. Specifically, the executed, not executed, blocked, etc. Figured it out!...

• Question
• eazybi
• jira
• jira-service-desk

Hello, I would like to set have the priority field being empty and mandatory for users to make a choice. When a customer creates a new Service Desk Ticket the value is always preset with "medium", wh...

• Question
• jira-service-desk
• jira-service-desk-server
• server