Is it users or customers that take up the number of licenses.

[Fahad Akhtar]

So if I have 20 customers but 5 users and I have a subscription service for 25 licenses does that mean my number of licenses has changed to 20 of 25 licenses available or 5 licenses of 25 licenses available? Thank you.

[Michael Andolfatto · Accepted solution]

Hi @Fahad Akhtar ,

Customers do not count towards your license count. You can read more about the pricing structure in the Cloud FAQ: https://www.atlassian.com/software/jira/service-desk/pricing