Community resources
Community resources
Community resources
Jira Service Management
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Is it possible to create/edit an issue in Jira on behalf of a customer without adding them as a customer in JIRA.
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On a Transition screen, i get a value from an other issue and populated in a field using Behaviors( setFormValue). It is an optional field. When i try to clear the value, value is repopulatin...
- Question
- behaviours
- jira-core
- jira-server
- jira-service-desk
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Hello Community, we are trying to restrict the possibility to configure/copy/create and delete boards in Jira Service Desk. With Script Fragments of the Scriptrunner plugin we are able to h...
- Question
- jira-service-desk
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I’m not able to add the field “Request type” When creating tickets using the menu button + The field Request type is not available. It’s an important piece of information for us in order to...
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Opsgenie Edge Connector from A Developer’s Perspective OEC is an “edge” application in Opsgenie’s literature — it indicates that this type of applications of Opsgenie run in the custo...
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Team, I have given access to user and created ticket on behalf of him but user not able to view the ticket, for him its throwing an error called This Issue cant be viewed!
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Team, I have given access to user and created ticket on behalf of him but user not able to view the ticket, for him its throwing an error called This Issue cant be viewed!
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after exporting my issues in to excel in my excel sheet only the Organizations filed is showing interms of text as number. how to do this one.
- Question
- jira-service-desk
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IF I have created two projects and I want to transfer one ticket to another project team for from service desk to infra team for there action is it possible that once the ticket is assign to d...
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Hello. I created in Jira Service Desk project IT Service Desk ,but customers are not seen the project at all. I invited them also to the IT Service Desk as a customers. They received emails and...
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May we buy additional 2 Agent licenses for Jira Service Desk (currently we have 3 Agent licenses)? We don't need to buy another 5 lincenses, just 2 more.
- Question
- jira-service-desk
- server
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Good Morning; I'm trying to configure Jira Service Desk to open an issue from an email and it's not working for me. When I run the test I get the following error.
- Question
- jira
- jira-service-desk
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Hi all, Is it possible to create an automation for the labels? I need to define a series of labels every time I insert a specific one. Example: I create a first ticket that has id, region, city, tea...
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Can't find any functions to get day of week. So may be someone can advice how to handle different resolution time for different days of week. In my case, we have resolution time on weekends longer, t...
- Question
- jira-service-desk
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How it works is it paid version or trail.
- Question
- jira-service-desk
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Keyword being "force". I know it seems a little heavy-handed to force customers to do something, I just wanted to ensure a level of consistency within tickets and make sure every request h...
- Question
- jira-service-desk
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I am looking to automate the status and the trigger of a message to the creator of a Service Desk ticket when the corresponding ticket in Jira Software changes. For instance, a user notices a b...
- Question
- evaluator-resources
- jira-service-desk
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We have some add-ons in cloud version for both Jira and Confluence. We see that add-on data is not migrated. Can someone help us with this. Thanks.
- Question
- jira-service-desk
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Hello, When receiving email on the Jira Service Desk, HTML-formatted content is deconfigured, even with the wiki-style renderer enabled in the description and comment field.
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Hi, I have created new Service Desk Project and enabled e-mail request as possible issue type. I have all the fields needed, but can't see any time tracking features. I can only see SL...
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Can we have 2 customer approval custom fields. And the condition should be if only approvals are Yes from both custom fields then it should be assigned to a user. Can we do this please sugg...
- Question
- jira-service-desk
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I have a AD user I want as customer/portal access that can log an JSD issues. they can't logon with an error of bad username and/or bad password. (The log entry shows that the login failed because o...
- Question
- jira-service-desk
- jira-software
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I am having below error message in log file. I switched H2 DB to POSTGRESQL and lost my request types and queues. How can i get them back? ERROR: relation "public.AO_6714C7_CALCVAL_GROUP" does n...
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This morning I logged into Jira Service Desk and tried to access our project settings. I can find everything I want to, except we have this strange display behavior. I was curious if anyone else ran ...
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Hi, please how can I change permissions for customers in service desk project? We set up a new flow on this project, but now our customers aren't able to change any states of the tasks. Or is there s...
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| yesterday | ||
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| July 24, 2025 12:26 PM PDT | ||
| July 24, 2025 3:21 AM PDT |