Community resources
Community resources
Community resources
Jira Service Management
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When the client receive a email for new notificacion looks like the clickable buttons turn into a long links: No broken links on Service Desk: Broken links on the email: &n...
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...reate them manually. We do not want to open our plateform (public signup) which could solve our problem. That why I need help to enhance the functionnality. I'm also looking for the m...
- Question
- jira-service-desk
- request
- script
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Hi all, I am using H2DB for jira. Now i am not able to open jira page due to above error. can anyone suggest on it.
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Put custom field Email in Reporter if user exists. I am trying to create a script but I can't seem to get it to work. import com.atlassian.jira.component.ComponentAccessor import com.atlass...
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Hi Guys, How do i resolve this issue? The link it gives, does not allow me to open it.
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Hi, We have big concern over user validation check. Can Admin do the validation check when user sign up to Jira service desk project? OR Is there any user validation check method available in ...
- Question
- jira-service-desk
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Hi, Can we create users using batch script in Jira Service Desk? We have selected the method to add users by Admin to avoid the unauthorized access to Jira Service desk project. Thanks & ...
- Question
- jira-service-desk
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When a user sends an email request to IT Support, it sends to everyone in the Organisation the user belongs to. I also notice on the customer portal the request form defaults to 'share with org...
2,980 views 5 1 Deleted user May 22, 2019 -
We are pretty proud of our CSAT score, but I'm curious just how good it really is, and what other JSD users are finding as far as response rates to CSAT surveys. We get about 1 score for every...
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Hi , for record keeping purposes, We need to download details of our issues especially Comments. Is there a easy way to download all comments related to issues? We normally have more than 1 comments ...
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I might be missing something obvious. I created a Request Type in Service Desk called "Phones aren't working." Then I went to the portal, selected the group, then selected the request t...
- Question
- jira-service-desk
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We have the need to populate a few organizations, but doing that manually will take hours. I was hoping someone could point me in the right direction. I have a list of users, and I would like to use...
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I am wondering if there is a way to have one screen that when completed will open issues across multiple projects. An example would be a project created for IT, Finance and HR If there was a s...
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I only want the "Technical Support" form to be available to click from my public support site.
- Question
- jira-service-desk
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Hi, I've been trying to integrate our Service Desk with a Confluence knowledge base. We don't want the knowledge base to be accessible to anonymous users. However, when we disable access to ...
- Question
- confluence
- jira-service-desk
- knowledge-base
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We've recently switched to Cloud from an older on-prem, and I'm still getting used to the different admin interfaces. On the initial user invite, and then later on their user page (admin view), does...
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With JSD Data Center version, Portal Users (users without JSD App access) have a different user interface (portal) and do not count toward user license seats. Does JSD Cloud have same op...
- Question
- cloud
- jira-service-desk
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Want to pursue JSD as a work intake portal, but want to know if JSD can create cards on Jira boards?
- Question
- jira-service-desk
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have 2 separate queues setup in Jira, and IT one and an HR one. if i create an email and put in both of the queue email addresses it will only populate into one. how can I send an email a...
- Question
- jira-service-desk
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Good day We have Jira Service Desk and it is set up with the built in email portal to receive and process requests sent via email. I can't find a setting or way to filter out emails sent from our a...
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Hello Team, I have setup Jira Service desk with all email notifications as active. However, the Customers / Users who are non jira members are not receiving emails when a ticket is created or ...
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I am currently trying to replicate our current IT Service Desk to make a Service Desk for our maintenance team (by copying settings rather than importing). They are almost the same except for a few e...
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Como posso configurar campos personalizados para que o cliente visualize campos personalizados.
- Question
- jira-service-desk
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Hi Experts We have started implementation of JIRA SD and we are in phase of development right now. We will be creating Custom fields and Request Types on Dev and then have to do all migration to Tes...
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For prio 3 I struggle with the resolution time - because it's linked to a release and not to a time frame
- Question
- jira-service-desk
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