Community resources
Community resources
Jira Service Management
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As a security company, the access to customer data in Service Desk data is a major concern for us and our customers. To enhance security we would like to be able to add 2FA for all customers, possibl...
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Hi, I would like to add more data to the Jira Service Desk customers, for example, phone numbers, role, etc, but can not find any settings for this, the whole "customer" concept seems to be very "un...
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Dear Jira users, We are using the Jira Service Desk to provide our customers with support. We dont have any insights at this moment how many issues have been submitted per organization. We have tri...
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Hi, I've read up on this and sounds like it isn't, but all the articles/Q&As I found were a couple of years old so wondering if this is now possible on Automation Lite? We want to be able...
- Question
- automation
- customer-portal
- jira-service-desk
- move
- server
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Hello, for the following question I haven`t found a solution until now. Question: I want to create an overview, that shows which customers (Organisations) have created how many tickets/req...
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Hi, We need to edit the sign up page of a customer to jira service desk. Currently it requires only for email, full name and password. We need to add company, phone and one more text field. Is this ...
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My clients emails are not going through to my service desk. I did the test under products and it showed a success message: No problems found with email settings configuration. Successfully conn...
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Dear all, I need to test a way to call data from external sql server database and push data in Jira ServiceDesk. For that, what is the way to write external API call in Jira Service Desk ? T...
- Question
- jira
- jira-service-desk
- rest-api
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We are unable to create any new projects and error's with "Hmm we couldn't create a project due to an unknown error " . Here are some logs : 2019-08-06 19:27:21,013 http-nio-8081-exec-6...
- Question
- jira-service-desk
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I have the notifications set to notify customers whenever a new case is created or updated in the portal or through email. I would also like the option of creating a case or making an update wi...
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I'm in the process of building out a new JSD project that has some unique requirements to it. What we are looking to do is specify that when a user e-mails the JSD project that they get added to a gr...
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Hello, I would like to have a search text, where all team member could search incidents (even closed). It is for us crucial, to filter out / or group duplicates or build up knowledge base. ...
- Question
- jira-service-desk
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Anyone having/had this issue? Can't figure it out.
- Question
- jira
- jira-service-desk
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I am a Jira Service Desk newbie. I would like an automation to be triggered by a ticket which was unassigned being changed to assigned to a service desk team member. I am having a hard time finding t...
- Question
- jira-service-desk
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I planned to use a blog to annonace various information to the customer who I have invited to Jira Service desk. I need the customer to b able to access the blog from the customer service port...
- Question
- confluence
- jira
- jira-service-desk
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Hi there! This is our first official monthly digest for Opsgenie. Since we've joined Atlassian, we've been making a lot of product changes and enhancements. That being said, it's a lot to keep up wit...
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Hi, I am in process of evaluating JIRA ServiceDesk (JSD) using cloud solution. Some questions I have: how to create (extern) customer, which can access JSD and create an issue, but must not pay th...
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eg: by development team changes bug status to fixed, I need to give rights only to the QA role of project to close the bug (i.e. change status to close). similarly there are other status as well to b...
- Question
- jira-service-desk
- jira-software
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We are using Jira Service Desk (v7. 12.1#712002-sha1: 609a505) on-premises. We have create ticket using email but sometimes ticket won't created on the Service Desk. Can you please help for same?
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Hi Team I am facing a problem in Jira Service Desk I am receiving tickets via email, in that email some one in CC. If CC person reply to that email my JSD is raising new ticke...
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Hi We have a jira servicedesk cloud instance for development purposes. I have created a few Postman requests to test the API, which seems to be working well. However I cannot find a good JIRA Rest ...
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I am trying to create the following automation rule in Service Desk: When the status of the linked issue on the Jira Software remote instance changes, a comment should be added to the Service Desk i...
- Question
- jira-service-desk
- developer
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Hi, I can get email from JIRA whenever someone comments on JIRA. But I can't get email from JIRA when I commented on JIRA by myself. Here is the example mail. Here is the link of one JIRA tic...
- Question
- jira-service-desk
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Hi, I want to deactivate email below when a new account is created in jira service desk. Please below
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Hi When an article is created via Jira Service Desk it deafults the location to the "how-to articles" page. This is not convenient as more often than not the KB article needs to go through a drafti...
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