Community resources
Community resources
Jira Service Management
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We have 15 closed status tickets with unassigned techs to it, how do I change to assign it someone when in closed status? Thanks
- Question
- jira-service-desk
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Hi all I've recently started using service desk and have created some relevant request types, one being a "System Down". On the "confirmation" page of this request type (i.e. after the issue has bee...
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I have a form that allows various aspects of an employee to be changed, e.g. their department, manager, job title and so on. Since it is an "all in one" form where any combination of items can be cha...
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In Jira Service Desk we leverage an approval workflow that has 4 approvers but only 1 needs to actually approve the ticket. We are doing an audit and I need to be able to show in a report who o...
- Question
- jira-service-desk
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Hi All , In server, I am able to see my java version but it still running the JVM version issue in redhat server. can you please help me with the resolution. Note : before starting jira ins...
- Question
- jira-service-desk
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Is there any way to customize this screen in the new user sign up process? Here's a screenshot of the screen below: https://i.imgur.com/NBxCdag.png Here's how I got here: New, unlic...
337 views 1 0 Deleted user August 8, 2019- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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Does Insight store attachments in jira DB or home folder?
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Hi, community, We're trying to get data related to the request customer feedback. Using the JSD Java API RequestFeedbackDetailsService we can get the RequestFeedbackDetails. We need both the...
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Hello! Then i wrate on russian in Jira service desk customer task, text is correct. But in the e-mail message text not correct. Only -_--_--
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Hi When my users try open JIRA Service Desk ticket without login sometimes they see blank page. Problem start after update to JSD 4.x. Help me, pls.
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I am creating a bunch of projects with shared configuration. I see that the request types has to be setup again. And the fields within each request type. Is there any way to copy / transfer ...
1,312 views 2 0 Deleted user August 8, 2019 -
Hey there Guys, can't find any useful stuff about this: Is it Possible to replace the parsing marker "—-—-—-—" in jira generated mails by a custom one? Thanks! Regards Manuel
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I'd like to separate customers into groups with separate emails for separate customer portals with different support agents tracking tickets separately. How do I configure a Service desk projec...
431 views 4 0 Deleted user August 8, 2019- Question
- cloud
- jira-service-desk
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Hi, I have just set up a new service desk, during the testing phase a customer is seeing a field on the request form that I cannot see and did not set. It's a mandatory field that asks...
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Hi We have used service desk for over a year for our IT department and now we're starting implementing it for other teams. Up until now, only people with accouns on our Active Directory were able to...
- Question
- jira-service-desk
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I had made one project for multiple customers, thinking it was the right way to go. We do not have a lot of tickets per project, but across projects there is a considerable amount of tickets that we ...
4,755 views 6 0 Deleted user August 8, 2019 -
Hi there community, Hopefully someone actually answers this question.... I have just created an article, and going to create more as such where a customer emails through a query and based on keyword...
677 views 3 0 Deleted user August 7, 2019 -
Hello, New to Jira Service Desk. Is there any way to setup a template within the Jira Service Desk that the helpdesk engineer can select to insert into their Jira ticket? I would like to setup a temp...
413 views 1 0 Deleted user August 7, 2019- Question
- jira-service-desk
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We have reached our Jira user license limit, however, we have many accounts that can be removed but cannot delete them as using Crown/LDAP. When accessing the Crowd server it prompts me for a new Li...
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I want to be able to pull some custom fields into the email approval to show the cost of something.
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Hello, I need to remove the Administrator role from Administer Projects permission in our Service Desk project. I granted Single users this permission and removed the Administrator role but I get a ...
- Question
- jira
- jira-service-desk
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I am working with a team setting up a new instance of JSD. We have numerous projects running and my project has a more complex need than the others. I need to build out some Bundled lists...
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I have a portal with 4 different request types and I want one group of users to see all 4 request types and another group of users to see only 2 request types. I installed the extension for jira...
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If I would like to attach an additional mail (except the email of the person who open the request) and make sure that all the updates regarding the problem will arrive to all of the additional emails...
- Question
- cloud
- jira-service-desk
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As a service desk agent, I am unable to see attachments. It is set to wiki renderer... The attachments look like this: How can I fix this? Thanks!
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