Community resources
Community resources
Community resources
Jira Service Management
-
Hello, we have JIRA 7.04 software running on Centos 6.7 and we are trying to start JIRA but we see the error like listed below shown in the catalina.out log file: 2019-05-24 17:05:36,898 ac...
- Question
- jira-service-desk
-
I have multiple external customers and an internal organisation that I would like to serve from a single instance of JIRA Service Desk 4.2. The ideal scenario for me is: Customer X, Y Z and the inte...
-
Hi all. I am new to Jira but enjoying it. I am trying to create a solid, scalable workflow for my use case, which is as follows: My agency specializes in maintaining web applications. A...
-
I'm trying to determine how much ahead of the SLA goal tickets are completed by my team. Time to Resolution is just the amount of time left until the SLA is breached and it doesn't export to Excel (i...
- Question
- jira-service-desk
-
Hello, Looking for help on how to form a report on the request types and groups in our service desk function. I'm fairly new to using the jira service desk and still trying to workout its ma...
- Question
- jira-service-desk
- cloud
- group
- issue-type
- jira
- +3 more tags...
-
On the card layout on my JIRA board, yesterday I could see the assignee icons. However, today those icons are no longer visible on stories or bugs on the JIRA board. This is very useful in get...
-
Hi, We're running JIRA service desk v.4.1.0 and when trying to click any category from the home screen, service desk seems to hang with the loading symbol (not browser). You can the re...
-
For Log in an incident in Jira Service Desk, does the person need to be an agent (paid user)?
- Question
- atlassian-support
- jira-service-desk
-
Hi, I am getting rejected messages in the logs, our clients are trying to send the request on the JRIA CLOUD, Not sure why this pop up is coming and is blocking the requests. I tried to google the p...
- Question
- jira-cloud
- jira-service-desk
-
I need a report of the customer cases in latest months and there needs to be the time it has taken to resolve. There is this colum "Time to resolution" (when make the JQL search) but as my understand...
-
I want to understand a use case where not using the default cloud mail server is useful. If I use my own mailbox, JSD will check the mailbox in given interval and then process and delete the emails,...
-
Hi all. I'm setting up Jira Service Desk to manage ongoing maintenance for several web applications. My goal is to create around five issue types that are simple to choose but also allow for some rep...
- Question
- jira-service-desk
-
We have a server for which we are running JIRA 7.04 using start/stop script (not as a service) and that we also use LDAP directory service in order to allow our client users to log onto JIRA dashboar...
-
Is there a document that shows definitions of JIRA terms such as "incident" or "problem"? Like a vocabulary or definitions list?
- Question
- jira-service-desk
-
I have a Service Desk web portal that is publicly available for anyone to access (https://kencorhealth.atlassian.net/servicedesk/customer/portal/1). Viewer can find a KB FAQ article from the search f...
- Question
- confluence
- jira-service-desk
-
Our customer accounts have been encountering this error when creating an issue with our service desk portal. Neither the service desk agents or the admin account show this error when viewi...
-
I want to be able to send attachments, such as JPEG, PNG and PDF, not a link to the docs and the recipient be able to view and download the doc. How is this possible without them having to l...
- Question
- jira-service-desk
-
A user has entered the time logged in the wrong Jira ticket. We need to remove the time logged and return to zero.
- Question
- jira-service-desk
-
Hi, I just created a new workflow, a new issue type and new customer request types. Is it possible to add specific users automatically on create for specific customer request types? Example1: Cust...
-
Hi all, I need to know if a comment is made by the agent or the customer in jira service desk. Can you tell me what function or attribute should I consult? Regards, Juan Fran.
- Question
- developer
- jira-service-desk
-
I have an API in place for submitting tickets via proprietary software. This required setting up of a default user. This user is placed in the "Reporter" field. I have a separate fi...
-
I am trying set up a Service Desk portal with an Insight field called "Company". The Company field has a list of Contacts (User). I need to limit the list of Companies that show on the portal ...
- Question
- insight
- iql
- jira-service-desk
-
I've read that you're going to make some changes to current issue view. https://confluence.atlassian.com/servicedeskcloud/changes-to-requests-in-the-new-issue-view-966682120.html In the new iss...
- Question
- jira-service-desk
-
I have been using curl requests to retrieve the status transitions for issues to determine the duration time of an issue in a status. This curl request retrieves that information: https://<do...
-
I would like to use wildcard in JIRA SD automation "Comment contains" when transitioning an issue based on comment. Is it somehow possible?
Atlassian Community Events
| User | Count |
|---|---|
| 22 | |
| 9 | |
| 8 | |
| 8 | |
| 8 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| Thursday | ||
| Thursday | ||
| Wednesday | ||
| June 20, 2025 12:16 PM PDT | ||
| June 18, 2025 4:57 PM PDT |