Community resources
Community resources
Community resources
Jira Service Management
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This is the mail body: I actually need to initialite this fields of this email body, i have created custom text fields for all of it: Número de Incidente INCS00000881245 Aplicativo PAGR PORTAL D...
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Can we point queries on forums/Twitter/FB to our JSD cloud? We have an independent forums setup, and we are looking to point the complaints to JSD (Cloud, similarly for twitter & FB accounts as ...
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We are using Jira Service Desk cloud and we are wondering if there is any way to create a personalized portal for some customers so they don't have to insert every single time that they want to open ...
- Question
- jira-service-desk
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after some trial and error with workflows, we have decided to create a new workflow for 'Problem management', can we implement this in existing projects and will it affect current issues that have be...
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Hi, i have encountered a problem whit my filter when i search issues. This is the case, i create a issue today value for a field Create is 14/06/2019, tomorrow update it and the date in the fi...
- Question
- date
- filter
- jira-service-desk
- update
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Hi, How to filter the defects assigned to a particular member in a team? For example: After the defect raised in Jira, it has assigned to a common group in the company. Once after assigning ...
- Question
- jira-service-desk
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Hi, We created the user portal from which we can raise incident by filling incident details, now we want to add the Cc field so that the email ID which will be added will get an email. Now the custo...
- Question
- jira-service-desk
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I have a business SLA requirement for notification updates to be sent at a regular interval if an Incident is in an open state. eg. A High Priority Incident will send recurring notifications at 1hr ...
535 views 3 4 Deleted user June 13, 2019- Question
- developer
- jira-service-desk
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I'm using JIRA Service Desk Desk (Cloud). I want to Customise an Activity Stream so that it Shows the comments added by Customers Does not show the comments added by the Support Desk Agen...
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Hello Atlassian Community, We have been using Desk which is being deprecated and are switching over to Jira Service Desk. So far my team is really liking the product. I am running i...
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We have a general email, info@URL... we have another email alias of info which is support@url I have connected info@ but i only want to recieve support tickets for support@ rather than all of the i...
- Question
- jira-service-desk
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Hello everybody, I am trying to bring through the portal request automatically the responsible manager of the reporter, so I get that whenever the employee opens a call to approval jpa goes straight...
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I have created a filter of my own and added columns Time to first resolution and Time to resolution in Jira Service Desk. When I attempt to export CSV (All Fields) and CSV ( Current Fields) I do not ...
- Question
- jira-service-desk
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I am new to scriptrunner, but not new to scripting in javascript, but I am having some issues getting my desired results with my script behavirors I am creating a behavior, and in this example, when...
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Hi, Is there a way of adding details about Customers in Jira Service Desk? I'm thinking... - address - phone number - business type - business profile/history - number of sites - number of st...
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Hi, We need to sync customers ´s user with G-Suite. I can see the option to integrate G Suite with admin and team accounts, but it is not possible whith the customers ones. Could you tell...
- Question
- jira-service-desk
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I am trying to create something similar to service desk so that my internal team can send emails and a ticket should be created automatically to JIRA assigning it to a user and adding appropriate det...
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data sources to jira service desk integration for field data sync. we have mysql and sql server database how to synce data from db to particular project custom field data. two way sync in jira servic...
678 views 3 0 Deleted user June 13, 2019 -
Is it possible to send an outgoing email from Jira without an issue? I am currently trying out Jira Service Desk and Jira Email This Issue together with Jira Software and have found how to send an i...
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Looking for a back up solution of our Cloud instance of Jira, we have service desk, confluence, and software projects at this time. We are wondering the best practice for backing up the cloud instanc...
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Hello, I'm testing the Riada Insight plugin with a use case. I created Objectype User and ObjectType Vehicle Fleet. The idea is to be able to apply for a vehicle loan via the service desk of jira. ...
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I'm currently testing Jira Service Desk. I created an article and would like to use/share it in the comments but it says that the article's access is restricted. I had already set the anonymous setti...
- Question
- jira-service-desk
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Hello, I am trying to create an automation rule which will detect that a comment on an issue has been made by a specific user, to make a transition. The only thing i have already found is that you c...
- Question
- jira-service-desk
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1. We would like to have few fields to be displayed upon selecting other field in the Service Desk Request Form. 2. Can we have the requests/tickets created from service desk directly pushed i...
- Question
- jira-service-desk
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I have 4 issue types I would like to use: My Issue Types I have the Request Types in Groups with the Issue Types in each one: Request Types with Issue Types I am unable to assign the Issue Type o...
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