Request type lyout in the customers portal Vs Jira Service Desk
Deleted user
Hi,
The layout for the "Create Issue" form in JSD is different than the one in the customers portal.
How can I get the same layout in the portal than the one I customized in JSD?
1 answer
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Hello christian,
Thank you for reaching out to Atlassian Community!
On Jira Service Desk, it’s possible to change the order of the fields on the customer portal.
In order to do that, please go to Project settings > Request types > Edit fields for the desired request type and then just drag and drop the fields:
Hope this helps!
If you have any other question regarding this matter, please let us know.
Regards,
Angélica
Deleted user
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