Possibility to add Fix to version field to Help Center - search view

[@JuhaA]

Hi,

Our Service desk has now been updated so that we can specify the version to which we will deliver a bug fix or update to a feedback that our customer has made.

Is there any way that I could add this Fix to version field visible to the Customer's view (screengrab below)?

[Boyan Angelov (Nemetschek Bulgaria) · Accepted solution]

Hello,

The portal does not support that out of the box. To show additional information to the customer, you would need an app, like the one we created - Advanced Portal Reports . Feel free to try it, it allows you to show many standard and custom fields to the customer, allows the customer to sort or rearrange the columns, export to CSV, etc.

Best regards,

Boyan

[@JuhaA]

Thank you for the info.

[Najjar _Innovura_]

Hi @JuhaA 

We recently launched a new app that allows to prompt users for the affected version on customer portal.

The form would show a project field with cascading version and/or component

You may try it on our demo environment

http://jira.innovura.io/servicedesk/customer/portal/1/create/1

Feel free to contact us if you want any enhancements/modifications 

Here's the link for the app:

https://marketplace.atlassian.com/apps/1221971/jira-confluence-workflow-extensions-jcwe?hosting=server&tab=overview