Stop users from creating a request from within the Jira service desk

[Zain Ul Islam]

I would like to find a way to stop all users from creating a request from within the service desk. We have a customer portal and want everyone to use that to capture relevant information.

Agents should be able to use this, for the purpose of creating a sub-task. 

Any help would be appreciated.

Thanks

[Susan Hauth _Jira Queen_ · Accepted solution]

Hi Zain,

That's how we did as well.  In the create permission we limited to Service Desk customer - portal access.  WE then added in some specific individuals/groups to the create permission that would then allow those people to create an issue directly in Jira.

Cheers

Susan

[Zain Ul Islam]

Susan thank you so much for the help. 

[Pavel Junek · Accepted solution]

Hi @Zain Ul Islam,

Unfortunately this solution is not possible to (see JSDCLOUD-4859) by default but you can use workaround - configure Create Issue permission only for Service Desk Customer - Portal Only.

Kind Regards

Pavel

[Zain Ul Islam]

Thank you so much Pavel.