Placeholder text in widget

[Gary Thompson]

I've added text to all fields (for a custom field) in an issue type, but when that type is selected in the embedded widget the placeholder text isn't visible, which is quite difficult as I really need to guide the user as to what to enter in that field. Does anyone know of a way to surface these properties, or is this a jira bug?

[Angélica Luz]

Hello Gary,

Welcome to Atlassian Community!

When creating a ticket using the widget, it doesn’t show the help text that we usually use for requests in the customer portal and also the description added to custom fields won’t appear in the widget.

Also, currently, there is no option to add a placeholder text for fields in Service Desk.

We have a feature request suggesting the implementation of this ability:

• Ability to add placeholder and hover text for fields in the customer portal and widget

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica