Community resources
Community resources
Community resources
Jira Service Management
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Hi, i would to update Jira Service Desk issue Customer field automatically based on email domain. I've already achieved to extract the reporter email address domain via Script Runner and sa...
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Hello, I want to hide several request types for some customers (in customer portal). After changing security level for a request type it is still possible to choose the request type (for res...
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Hello, I'm trying to do a function who change an issue's status using the Jira API v2. It works for all status, except if i have to change the status to done, because it's needed to change ...
- Question
- jira
- jira-service-desk
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How can i create a custom comment tab in the activity section like the mockup screen below shown in red (Note: I'm on Jira Service Desk Cloud)
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Is it possible to hide the workload so nobody can see this topic?
- Question
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Hello, guys! Our Service Desk requests often have to be approved by more than one person, so it would be convenient if our agents could see in JIRA, which one of them has approved a request an...
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Hi, I have a problem with the table modification in a jira field. For example : in the field "description" I add a table, I save. And when I want to change text in the table I save again, and all t...
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Ich möchte eigene Filter erstellen, um z.B. nach Reklamationen und Sparte zu filtern und habe nicht herausgefunden, wie das geht. Auch mit der Suchfunktion komme ich nicht wirklich zurecht.
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Hi, I need to change a user from service desk role to adminstrator role for a project. In the project roles I have made the user as administrator, but still that user login is directing ...
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How can I use the Service Desk Cloud API to search for Customer Requests e.g. using a custom field, or via a date range?
- Question
- api
- cloud
- jira-service-desk
- jira-service-desk-cloud
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Can you please advise how i can add a user as admin to the board that has been created. Currently only the person who initially created the board can configure it and add quick filters etc. I want so...
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Helpdesk, Our IT department will be implementing MFA to Office365 in the upcoming weeks and it will affect our email account tied to our Jira Service Desk Project. Do you have a known work aro...
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Currently, when a customer creates a ticket in our Service Desk, they must fill out company name, city, and state. Is there a way to have a unique identifier based on the user ID so I can...
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For JIRA, are there size requirements for attachments? We're including a lot of attachments to our tickets and I want to make sure that there isn't a cap - both individually, on the ticket overall, o...
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Dear all, We have more than 500 projects in our instance and we need to know which ones are active, Is there any way we can sort all projects by last update in Jira Cloud? Thank you very much to a...
- Question
- cloud
- jira-administration
- jira-cloud
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Can a customer portal be configured so that a confirmation screen pop-up before the issue is created
The user would like to be able to: fill out the fields on the customer portal click the 'Create'button have a confirmation screen (like the request view) showing the field values they selected, a...
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Hello community: I want to know if when move incident project jira service desk with have a ANS to Project jira software My Question is: Do you lose control of the AN...
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I have a group for agents but there is also a project role called "Service Desk Team". The same people that are in my agent group also have "service desk team" project roles for all of the projects o...
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I have configured an inbound email server with 2 mail handlers. It is working for the mail account where the inbox is being monitored within the IMAP folder. I have created a second mail handler wh...
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Hello we want to create incident issues automatically and have 2 mandatory parameters in the issue, which are custom fields. You can provide the information via REST when you know the customfield_ID...
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I'm wondering if there is a way to show end-users ticket links in the Service Desk portal? We are using Jira Service Desk Cloud. We use problem tickets in order to monitor recurring issues and link ...
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Dear Atlassian Community, I've some questions or rather doubts regarding how smart search works in JIRA Service Desk. Let me show you my example below. I've 3 teams with seperate p...
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How can I set priority of issue from mail message ( from email that create message)
- Question
- jira-service-desk
- off-topic
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Dear support, how we can queries database to get ticket with approvals or pending approach, as explained on Advanced searching options. My needs is to provide some simple report with equivalent of ...
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Hi Is there a way to add a link to the custom logo in a JSD Portal?
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