Community resources
Community resources
Community resources
Jira Service Management
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I get quite a few tickets in from specific users. These users at one point or another have told me what equipment they have etc, and I would like to have the ability to store some notes to a specific...
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I have two components and I want the user to select the component and based on the component selected the issue should be assigned to various component leads. There is an explanation for my sit...
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Please explain the differences between groups, organizations, teams, users, and customers? Thank you
Please explain the differences between all of these terms. Be very details and specific. I want to know what each one has the right to do when accessing JIRA service desk. Thank you.
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I have multiple jira service desk projects in production using one issue type with multiple projects it is working earlier now it is saying error
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We've been attempting to run a metric on how many tickets are closed/resolved by each of our service desk agents. Our current query for this is: project = "SER" AND (resolution = done or resolution ...
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Hi, I'm trying to improve the quality of our internal reporting. One of our key metrics is opened support tickets vs closed, which I report to people on a weekly and monthly basis. I've...
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ok, I'm new to JIRA and I'm suppose to give a presentation on why we should use it for our service desk. Does anyone have any slides that I could use to get me going on this task?
- Question
- jira-service-desk
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Hi. I have a workflow which starts with "Waiting to be assigned" so I can see all unassigned tickets. The next status is "Assigned". Is there any way to automatically change the status when someone ...
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Hello community, Do anyone know how to edit main page "Request" button? i wish to change it into polish, but description is "Żądania" which is not so good, better should be "Zgłoszenie". Please adv...
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User is only in Customers list within a particular project. The user cannot be found in the section People within the project, nor on admin level.
- Question
- cloud
- jira-service-desk-cloud
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every time its crashing, some other XML path its taking
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HI, Sorry for Reaching out , but I have been unable to find the answers or marketplace apps i am looking for . I would like Jira service desk to track what application access our users have . ( i d...
- Question
- cloud
- jira-cloud
- jira-service-desk
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We are currently trialing Jira Service Desk and would like all emails send from Jira Service Desk to be from our own domain. We have successfully completed: creating an organisation verifying our...
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Hi, We are revamping our customfield (Category list of options), we disabled some values and for some we edit with a totally different description. If we updated the option on positio...
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Hi all, Thank you for taking time to look and help me with this question. I have looked in the community and I saw some topics regarding this. But those are really specific questions. (At leas...
- Question
- jira
- jira-server
- jira-service-desk
- server
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Need guidance on installing service desk
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Hi Team, I have configured 3 types of SLA in my JIRA service Desk i.e. 1. Time to first response 2. Time to Workaround 3. Time to resolve. Above is not working fine when we recei...
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Hello, we wouls to configure an escalation to external provider of Jira, for that the idea is to be able to send the ticket description, name and email address of the customer for the provider. ...
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How do we use Jira? In our company, employees use Jiras Tempo system to calculate working hours. Our company also use Finago Procountor as billing software and our issue is that we want to get specif...
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I have integrated Slack with JIRA Service Desk. When I do a /jira create command I fill the form and click create. I get: Oops! We tried to create an issue in Jira but weren't able to...
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Do any one have done integration of BMC solar winds with Jira, for raising tickets automatically, once the alert is been trigged?
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Everyday our JSD instance freezes sometime overnight and requires a windows 10 reboot for it to come up again. Rebooting the service doesn't work. This is very frustrating.
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While the mobile app is being fleshed out, we were intending on relying on the mobile site for team use. However, when our testers go to use the mobile site, they are only able to "vote", "watch" and...
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Hello, I'm new to Jira and Jira service desk and was wondering if it's possible to setup a schedule for SMS notifications. With our current ticketing system I have a schedule set on we...
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Email to ticket conversion rates are slow sometimes it is 30 minutes to see the ticket when emailed.
Hi I have a problem in my instance where the tickets emailed to service desk are taking longer to get created. What could possibly be a problem here.
Atlassian Community Events
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| June 20, 2025 12:16 PM PDT |