Community resources
Community resources
Community resources
Jira Service Management
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I have two jira service desk projects. In both projects I am not a jira service desk agent, but I have added permission to the different permissions to create, edit and link issues. With this permi...
- Question
- jira
- jira-service-desk
- jira-server
- server
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Using the next-gen service desk "External service desk" project template. Very few of the options in the "impacted server or application" field in changes request are applicable. Where would I go to...
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Hi! I found that I can import SLA configuration from one project to another. Is there a way to change SLA goal in one project and to choose projects for SLA update? I have issue assigned to...
- Question
- jira-service-desk
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Hi All, Planning to set up the JSD Datacenter on docker, so do they officially supporting it. Thank you.
718 views 1 0 Deleted user October 24, 2019 -
Hi All, Our company is migrating from RT to Jira and we are not migrating any data, now we are planning to set up the Jira Service Desk Datacenter so what are the hardware requirements? I do not fin...
446 views 1 0 Deleted user October 24, 2019 -
when I resolve ticket the resolution status is changed to FIX. When the client is requesting to reopen a ticket, the resolution staus still say FIXED hence it is not displaying in their queue. How to...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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We have set up the SLA, time to resolution, time to first response, when I go to see the SLA met vs breached reporting, it's all blank, no data
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Hi there Jira Service Desk community, We’re gearing up for Atlassian Summit 2020, our annual conference for people to come together and talk about all things teamwork, collaboration, and innovation...
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I know there is basic search and JQL which can be used to do more complicated searches. I was wondering if there is an application that can do JQL for me or if there is an alternative to JQL? Thanks....
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When a user opens a ticket our internal support team is not receiving any emails. We have added them to the default notification scheme and all templates but still when a user opens an issue we are ...
- Question
- cloud
- jira-cloud
- jira-service-desk
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I need to read the customer organization to show up or hidden certain values on Jira Service Desk, I see in this link https://scriptrunner.adaptavist.com/latest/jira/blog/GettingMoreOutOfJsd.htm...
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Service Desk > Project Settings > Automation the email formatting is unhappy :( I put in the email: Access Decision: {issue:SSI determination} but in the email: Access Dec...
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Is there a way to create a custom count for tickets which have no activity in X amount of days? My team has issues of assigning tickets to themselves, and never responding. I would do SLA, but there...
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I would either like to be able to automate emails containing project reports weekly to my customers or have them go on their customer portal to check the reports.
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Cannot see story points when creating a user story. Already added this field through "where is my fields" in the configuration fields. Also this field is included in Scheme. It is very frustrating. A...
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Hello, I am creating some reports in Service Desk and I would like to know where I can find detailed explanations of the various built-in data series. For instance, if I choose "Time to resolu...
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I signed up for the "Free" tier of service desk. I am the only person that will be an agent. On this bill we were charged over 100 dollars and it said we had 8 agents. I cannot match this...
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Hi I'm trying to automate simple rule When the linked issues of a user story are completed, set status DONE the US in global, then When: Issue transitioned For Stor...
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Hello, is it possible to hide an issue from a customer based on the status it has?
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Hi, does anyone knows why Jira Servicedesk shows me two different views of an issue on the customer portal? The first screenshot shows my customer view with a customer user, but with 3 options. The...
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Hello I have the priority level in Prometheus set as 'severity' with values low,medium and critical. I tried using Opsgenie's 'Custom Value to Opsgenie priority' option with value {{severity.su...
- Question
- atl-orange
- opsgenie
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I have a backup from Jira server Linux machine also running Oracle SQL I believe. My machine is running on Windows Server + MS SQL Server. When trying to restore backups I'm getting incompatible date...
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Hi the customer can't view attachments in their own requests, nor see all the associated comments made by agents. The customer receives email notification and is routed to the portal view. No attachm...
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Hi, After reinstalling our domain controllers, we have issue with logging into Jira Servicedesk, self-hosted. In Jira-security.log I see some "The user has PASSED authentication." but only a few. I...
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When I try to delete my account I receive this error Impossibile eliminare l’account Il tuo account non può essere eliminato perché: This account is the primary billing contact for one or...
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