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Jira Service Management
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Next-Gen service desk. I don't want a change of status notification sending to the customer for every change of status I've set up in the workflow, just particular ones. Do I have to disable the...
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Is there a way to create a list report without any diagrams that will enable our organization to run against "all users" for a particular "request type" over a "period of time"?
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Hi all, I have currently the issue that service desk doesn't send any email for some specific users. In our Log I see the following error message: 2020-02-26 18:17:53,088 http-nio-8040-exec-16 ERR...
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We currently have a project where we have a few key users who are allowed to create tickets. These key users are manually added as customers. When the ticket requires more information, we would lik...
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Is it possible to create a ticket type issue with an other companies JSD when we transition an issue
Staff raise a ticket with us when something is down, we then go to a third party software supplier and raise it with them, who also use JSD, can this be automated
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Mail messages send out by Jira end up in the spam filter of my customer. Is there something that can be done to avoid this problem?
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I'm trying to add the festivities for 2020 to my normal calendar in Service Desk but even though I'm seeing the correct date selected in the box, it is registrered as the prior date whenever I click ...
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1) Can i sink jira sevice desk with grafana 2) can i sink jira servive desk with -->MySql-->grafana
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Hello , We want to delete one sub-task which is having link to main task , Can't able to delete that sub-task throwing null point Exception. Please find below error appearing while ...
- Question
- behaviours
- delete
- exception
- field
- issue-link
- +8 more tags...
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Current we have some request from the management for linked issues: when one ticket status changes, other linked ticket will also change the status? When we add comment to a linked issue , do...
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Hello, I have a JQL query that will transition an issue to reopen if status is 'Completed' and status has been changed less than 7 days. If its in completed and status hasn't been changed fo...
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Hi, I want my Agents to be able to submit Request Types in the Portal (not using Create/Issue Type) but I do NOT want my Customers to be able to see them or request them. Is there a way to Hide Req...
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I have a couple of clients reporting that the portal is difficult to manage as there are a lot of old tickets showing. I cannot see this from the client's view and are uncertain exactly what t...
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Hi, We have a Jira Service Desk currently being setup for testing before rolling out fully however I seem to be having an issue with people being able to reply to an issue via email. If a customer ...
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The user clicked the link in the email to view issue. They are getting this error: Make sure that this issue actually exists in that project. If it does, try again in a few minutes. ...
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I have partners that log tickets in Jira Service Desk using the external portal. I would like these same partners to be able to search, filter and sort the list of their submitted tickets. Where can ...
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As the subject states: the participant does not receive any notifications when comments are added, status changes, etc. Do I need to mess with permissions? Nothing stands out to me as rel...
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We would like to require all employees to use SSO for cloud based Jira service desk. However, we do not want to require it for our customers. Is this possible
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When I created a test project for myself, I, as the Project Lead, can see queues in the left sidebar. When another person, who is also a Jira Administrator, and by default, added to all projects crea...
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We are utilizing the approval process in Service Desk for the first time. The approver can't find the email notification and we want to resend it to him. What is the process for this?
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Hi there, I am trying to add couple of users to our JIRA service desk, however they are not receiving the invitation emails. As a test, I put my email address down and I did not receive the email a...
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When we try to import data from Freshdesk, either JSON or CSV, Jira shows the following log: 2020-02-27 14:04:27,407 INFO - Import started by admin using com.atlassian.jira.plugins.importer.sample.S...
610 views 0 0 Deleted user February 27, 2020 -
When the customer looks at an issue in the Customer Service Portal, the comments field is right under the summary field. The Detail of the issue is under the comments fields. When more and more comm...
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We have created a SLA (Jira Service Desk) that starts counting when an issue enters status #2 in the workflow and stops at status #4 or Resolved. But when an issues is Resolved and then reopened - t...
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...onnectionTimeout="20000" enableLookups="false" maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443" acceptCount="100" disableUploadTimeout="true" b...
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