Is there a way to show end-users ticket links?

[Jodie Flavell]

I'm wondering if there is a way to show end-users ticket links in the Service Desk portal? We are using Jira Service Desk Cloud.

We use problem tickets in order to monitor recurring issues and link any related incidents to the ticket so that we can see how frequently the issue is happening. I would like end-users who are participants of the ticket to see this if possible?

[Susan Hauth _Jira Queen_ · Accepted solution]

Hi Jodie,

This is not supported OOB, but the app "Extension for Jira service desk" allows you to do that.  See the documentation:

https://deviniti.com/support/addon/cloud/extension/latest/issue-links/

Hope that helps

Susan

[Jodie Flavell]

That's brilliant thank you. Just what we have been needing!