Community resources
Community resources
Community resources
Jira Service Management
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Hi, could anyone help me understand why the option to add calendars is not available for my user in JIRA Sevice Desk Cloud? I'm logged in with a user who has admin permissions, however, the option is...
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We are using JIRA to accept RSVPs for events. User would like an alert when the total number of RSVPs (they would all be YES) reaches a certain number so he can hide the form. Othe...
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We have tried to set up Automation rules based on trigger: "Issue created". Problem is that because the incident is assigned a Security Level = Security Manager - the trigger doesn't work. If we rem...
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Hi y'all, I am looking to have the attachments that are uploaded to the tickets linked to my Service Desk requests through webhooks or any other way ... any ideas? Here's what my JIRA Cloud instanc...
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Whilst staying on the free version of Jira Service Desk (cloud) is there any way to add members of our team to view the ticket queue without using up another licence? When I select the "People" tab i...
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...bsp;INFO - Condition didn't eval to true, exiting Does anybody know how to correctly set a custom field value?
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We're trying to use a single choice list to help the customer choose a specific item but in the SD we use the Cascade list to filter/queue. Any way to do this with Scriptrunner or Automation for Jira...
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Hi all I see that the only way to add a mail server is through (Secure) POP or IMAP. The issue is that this uses legacy authentication, which will be deprecated in October by Microsoft (htt...
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Dears, Is Adaptavist ScriptRunner for JIRA 5.6.12 is compatible or not with JIRA Service Desk 3.14.0 Thanks in advance.
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Hi, I'm a total newbie to JIRA Service Desk Cloud. I've been using the trial JIRA Service Desk account(cloud) and exploring all the features, its been a great experience all the while. The problem ...
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We want to move Jira Service desk database from onpremise to cloud. Any tips for the easiest way? Thanks in advance.
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Hi, when jira ticket is shared from customer portal to other organization, tickets are coming under the mail queue and users are not receiving the mail notification. Why is this happening. ...
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Earlier using Git marco in Confluence, we were able to link Git repository. Now it is not working.
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Hi, We are using Jira Service Desk Cloud. We have multiple organizations defined. We also have one common support user that is part of every organization. This allows the support s...
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What is the best sequence of steps one can take to migrate from Zendesk to JSD on a high level.
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created a new service desk project and added some agents and assign them a service desk role I am getting this error when assign the ticket to some agent but the majority of agents are fine. ...
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Looking for a best practice on mapping one new employee on-boarding request to multiple associated access requests to multiple systems. Is this best done with a separate field that can he...
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I am testing Jira Service desk in Cloud and currently, there are three projects. I want to see all the documents that are shared under issues /conversations or shared separately.
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The following is an email that gets sent by Automation for Jira This is an automated reminder from XXXXX. There is an issue with the XX you sent it. This has been outstanding for 3 da...
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Hi, We use Automation for Jira to create subtasks from the main task in Jira Service Desk. In the main task we use Proforma Form. How to create a rule to copy Form from main task when creating ...
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I've noticed a bit of an issue lately, where tickets that our helpdesk isn't able to resolve are being escalated to other projects. Before and after being moved, these problem tickets are in pending ...
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Hi everyone I need your help with next. I wanna allow to my customers share issues with other users (e-mail address, name or organization), but i need that those users can not create issues. How can...
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Hi All, I am new to all things Jira Service Desk (and Atlassian, or that matter) and have been asked to investigate what some potential pros and cons might be about moving from our self-hosted servi...
- Question
- jira-service-desk
- jira
- jira-service-desk-cloud
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Hi all, Was wondering if anyone could help me, I have already placed a ticket with Jira but their response times can be slow at times. I was wondering if I could create a queue ...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk-cloud
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I want to track how long different requests take. What I'm after is a quick script that will add up the total "In Progress" time for a request (lets say a request has been "In Progress" three times, ...
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