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Jira Service Management
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....FileUtils.cleanDirectory(FileUtils.java:1721) ... 59 more 2020-02-26 07:28:54,988 JIRA-Bootstrap INFO [c.a.jira.startup.DatabaseLaunc her] Database transactions enabled: true 2020-02-26 07:28:5...
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I can see the time tracking report under the software side, however I am unable to find the 'time tracking' report for JIRA Servicedesk? help?
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I have the Opsgenie to Jira Service Desk integration configured and working to where when an alert is created in Opsgenie, it will create a ticket in JSD. The last piece of this I need to wo...
- Question
- jira-service-desk-cloud
- opsgenie
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...erified with my remote host that my login credentials are correct. I've updated setenv.sh with, VM_SUPPORT_RECOMMENDED_ARGS="-Dmail.imap.starttls.enable=true -Dmail.imaps.auth.plain.disable=true...
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I'm looking for configuration guidance around custom fields and their related request types. They way we have it configured now creates a mess for agents attempting to create a new issue using the + ...
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I've had 4 Jira tickets open for two weeks that have not received an answer/resolution. What is the standard answer time? This has happened before and there is no way to know how much time to expect ...
- Question
- jira-service-desk
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In Jira Service Desk, we have a customer portal with several different request types, each of which make an issue with issue type "Service Request". (see "service-desk.png" below). Note: when I say ...
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We often have cases where a customer will open a ticket with us, and then CC: a group email address, either inside or outside their organization. The email address will be a service desk type email l...
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I have the customer request types as X, Y& Z and issue types as N,M & O. i want to associate N,M&O with X,Y,Z example: X=N X=Y X=Z Thanks :) ...
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Hello Team, We've a business requirement to send email reminders/ SLA's to Organization chart. For example, if a JIRA issue is created on Jan 1, 2020 at 13:00, then if the issue is still in the "In...
- Question
- jira
- jira-service-desk-server
- server
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Hi all! I have a date-hour picker, "Change start date", that I use as a custom field in a screen. As an agent I want to see in queues a column with the info of that "Change start date", but it shows...
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Dear All, I'm probably going over old ground with this issue. I need a listener that will update a custom field with the request participants values. I've trolled through countless articles bu...
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Hi, I want create bulk users with SLI in Jira Service Desk. I have reviewed all information on JIRA and Bob Swift Communities. But I couldn't do it. Could you please describe detailed activities in ...
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Is it possible in Opsgenie to make global notification rules? That is to force workflow for every user (first sms, few minutes after voice call etc.)
- Question
- opsgenie
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Hello, is there any other suitable chart gadget for reporting other than the gadget (created vs. resolved)? At any rate, this gadget should also show a trend. Thanks in advance!
- Question
- jira-service-desk
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Used Labels field on transition screen ( which is actually a loop back transition which goes to same status). When tried to edit the field on transition, Labels is not getting updated on first attemp...
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Hi, We are using Jira for project planning and service desk. Our company name recently changed and we need to change the company name all over the Jira from BinteQ NV to Peleman NV. Is there ...
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Hi, Our customers sending us comments regarding security events via their personal email to ticket, and we receive it successfully. however when we try to answer to the customer he receive an email ...
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....type']['value'] == 'portal') ? true : false I have successfully tested this against existing issues. However, when I add this condition to the Create transition, it always returns false. I...
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Hi, i'm working with the Jira Service Desk API and want to get the full content of my knowledge center articles. There is a way to expand and get the full content? Or if not, reading ...
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Using URL and entering an Username (e-mail) and password access to the project while connecting to Zephyr Test case Importer Utility Entered Access Key and secret key copied from account API ke...
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Hi there, we are syncing 136K customers from our CRM to Jira using REST API procedures. However it takes about 8 seconds for one customer to be synced. What would be possible steps to increase synci...
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Hi, I'm a projet leader and an administrator in a service desk project. I would like increase my team's permissions that allow them to add an organization. I didn't find this permission. thanks fo...
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Hey, Does anybody know what Atlassian Support uses to collect their tickets? It does not look like Jira Service Desk and does not have a "Powered by Jira Service Desk" banner at the bottom. ...
- Question
- jira-service-desk
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Hello, I'm currently running Jira Server but I'm moving some departments in Jira Service Desk, and i wonder if it's possible to get the project's name into a dropdown field in Jira Service D...
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