Community resources
Community resources
Community resources
Jira Service Management
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Is anyone having issues with attached screenshots disappearing? It's been happening on a lot of our tickets over the past 2 weeks on Chrome.
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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Hy, im start learning Python and try make small program for help me. Use this page https://atlassian-python-api.readthedocs.io/en/latest/service_desk.html but i dont see there how i can chan...
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I have one issue that is not showing the issue transitions buttons but other issues are working fine, i have all kinds of permissions and there is no conditions or validators or properties on t...
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I am trying to set our Service Desk up such that inbound emails come in as Incidents. At the moment inbound emails come in as "Email requests" and the workflow foe Email requests is not particularly ...
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I work on a Service team that supports users of our hosted Atlassian products. One of my customers raised the question that they don't like seeing the Admins in the Workload report. It ju...
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The ICC is part of the Incident Management and Enterprise Communications feature set in the Enterprise Plan. To use your Zoom account in the ICC, first go to the conferences tab from within your team...
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First off - our team LOVES canned responses. We use many every day in our service desk. I would like the ability to view them all. Currently they are paged and you can only see ab...
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I have recently added new status codes to our Simplified Workflow. From the standard To Do, Dev In Progress, and Done I have added codes for QA and UAT. Now my team is asking that I prov...
- Question
- cloud
- jira-service-desk-cloud
- story
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Hi, I'm currently setting up JIRA Service Desk for our organization. We have a few workflows where we need to reach out for assistance from people in our organization who are not users.&...
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Hey there Atlassian community, Hoping someone smarter than me can help. We are trying to automate prioritization of tickets based on client urgency (from request types), client impact (defined by or...
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I have a workflow in Jira Service Desk with an approval status. After the Jira Service Desk was upgraded to version 4.4.1, when the approver clicked Approve/Decline in the customer portal, it prompte...
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Hello team i would like to add watchers from 2 custom fields (user picker) . I need your help please . I use this code but it doesn't work. import com.atlassian.jira.component.Comp...
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Hello, How do you guys overcome the default rendering of emails in Jira SD? It is really annoying to get these: I am really thinking of putting a middle man between my email box and JIRA...
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I am trying to create issue using REST API with curl command which is curl -d "@issue.json" -H "Content-Type: application/json" -X POST -u username:password https://jirasd.mycompa...
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Good day, The predefined SLA set up for one of our customers is not calculating the first response or resolution time: Response SLA: Resolution SLA: Search for all closed is...
- Question
- jira-service-desk
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Hi. To identify bottlenecks and late requests, I need to be able to identify requests that come through to us based on the absolute time that they first transitioned into "Waiting for Support." I wa...
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I want to add new conditions in the SLA Stop conditions set. By default in the stop conditions set, we only have 2 options for resolutions i.e set and cleared. But I want to add "Resolution=D...
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I want to change the content which appears when the customer gives different starts rating while selecting the particular stars. Suppose if we select 1st star, he will get "Sorry to hear That"...
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I want to change the Satisfaction rating content.. In the survey email for the 5 stars we have different content for each stars, I want to change that ( Which is marked in yellow in the attach...
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Hi All, In my JIRA project some of the tickets priority has been changed from Major to Minor. We need to work on those specific tickets but unable to search them. Please suggest some ...
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Hi, I want to make a workflow to do approval. when I try to do and see the document, my workflow setting doesn't have the "add approval" to set. How can I do to make workflow for approval? This is...
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Hallo, ich hätte ein Frage bezüglich Anfragen. Wie Kunden eine Anfrage stellen ist mir klar. Meine Frage ist nur, wie kann ich als Agent eine Mail bzw. Anfrage an einen K...
- Question
- jira-service-desk
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When the ticket is created 1. there is no email that is going out to the approver 2. The approver cannot see the approve and decline buttons The buttons appear only if the ticket is resent but sti...
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Non admin users of JIRA should only see their updates not other people's posting in JIRA dashboard.
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Hello. I have a Jira instance with multiple projects in it. I am having difficulty to configure a full input / output loop per projects so that external service desk users and service desk agents ca...
Atlassian Community Events
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| June 20, 2025 12:16 PM PDT | ||
| June 18, 2025 4:57 PM PDT |