Community resources
Community resources
Jira Service Management
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In jira service desk cloud i want to show the field request type on a workflow/transition screen. But the field is not shown. How can i configure Jira the field is shown.
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Hello, I have a JSD - Cloud Version and have integrated with Refined to create customized portals. But i am noticing that after a new customer signup, it goes to the standard portal and not to the c...
622 views 7 0 Deleted user December 13, 2019 -
Hello, a quick question. We have a Servicedesk for recieving issued from eksternal sources, theese issues are divided to a set amount of teams. Each team has a leader who has a agent user in JSD, he...
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hello, we have a project called hellas servise desk. at first when a user was adding a new request, there was a share request button (like a cc in emails) but now it is not there. how can i bri...
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Hi there. I'm using JMWE add-on to perform a HTTP POST request on an issue as a post function. Here's my code: import groovyx.net.http.HTTPBuilder; import static groovyx.net.http.ContentType.*; im...
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I need to create a ticket with an attachment so that I am using a service desk API to create a ticket. I am able to add an attachment using temporary attachment API /rest/servicedeskapi/servicedesk/...
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I'm planning on using the embedded Service Desk Widget, but I find that its not very customizable. As a comparison I've used tawk.to in the past and their embeddable widget comes with a bunch of meth...
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Is there an easy way to share the configuration for request types including changes to the issue view and request form, customer permissions, SLAs, automation, etc between Jira Service Desk projects?...
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We need the proper JSON format to import the custom field 'Organizations' (a.k.a. customfield_11900 and/or a.k.a. cf[11900] ) Also, is cf[11900] considered a true 'custom field' and needs to be p...
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I am having trouble figuring out exactly where things are going wrong with this. Despite what I try, when my customers reply to a notification (e.g. an agent asks a question regarding their req...
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the data i get gets cut off after 1002 row and I can only export to CSV (which is an issue when comments have commas) - can't seem to export to excel directly
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If you're already using Opsgenie for Incident Response, you know the importance of having the mobile app at your fingertips when something's broken. We're happy to announce that additional functional...
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Is there a way the ticket count can not include the sub tasks? We have a couple of processes that by counting the sub tasks it over inflates the counts. Thanks, Blaze
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Hi Team, I have Project Administrator permission, and want to change Project Lead, but can't do that. Drop down list always show 'No Matches'. The documentation says that Project Administr...
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Hi Team, I want to create 1 report i.e. Time to resolution as per severity in Jira service desk. can I get some inputs o this area.
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Sometimes, a Customer responds to a Ticket after the Ticket has been resolved. Unfortunately, the Assignee or relevant agent is not automatically aware they may need to respond to the Customer. Is t...
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Good day I want to list service desk requests where an update was made after it was resolved - something like "project = ISD AND status in (Canceled, Closed, Completed, Declined, Done, Resolved) AND...
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Hi Community, Hoping you can help us solve this one: We're using JSD on server without the portal. We've been sending and receiving customer communications just fine (we built our own file up...
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When a user is trying to create a ticket the Attachment window displays ' An error occurred when loading the attachment field'. She's using chrome and it's up to date, I've cleared her cache and weir...
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...omments to the ticket: https://solventgreen.atlassian.net/browse/BAS-911?oldIssueView=true Has something changed with the new update ? Is there is a portal user model or something I have missed /
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Jira Service Desk: How do i set a default assignee for issues emailed in ? e.g. When a user sends an email to : support@<insert my company name / project here>.atlassian.net ...
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When we flip a Service Desk ticket to Resolve, i was wondering if there is a way to have that pop show up the link to confluence articles. right now it just shows Resolve and Link. we wou...
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I am a system administrator for Jira Cloud, and I have one Service Desk project that is behaving strangely. Emails from non-company domains do not generate issues, even though the system, application...
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Hello, This is not likely an existing feature, but i wonder if anyone thought of a workaround. I would like to set up my JSD request types so that the collection of fields displayed within one type...
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I have this customfield where requestors put links in there but this is done by the triage specialists. I am wondering for Jira Service Desk Cloud, if there was a way to have a field off the custome...
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