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Jira Service Management
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Has anyone experienced something like this? I changed my Atlassian ID email from a gmail account to my office email. They sent the verification email to my new email, I checked on it and as usual cli...
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When configured with Allow search for knowledge base articles, the Jira Service Desk widget provides an Email request tile in the Contact us about section of the search results (See at...
- Question
- cloud
- jira-service-desk-cloud
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I'm trying to connect my OpsGenie essential instance to my Atlassian site, but it tells me "We didn't find an Atlassian site associated with your account information. You'll need to create a new Atl...
- Question
- opsgenie
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- Question
- cloud
- jira-service-desk
- language-ja
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The organizations field is used for sharing issues, but I always want to show the customer and organization name on an issue screen. Is this possible? I can find all issues of an organization ...
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Hello Team, We are trying to implement Jira Service Desk in our Organisation. The consequence is we receive different emails related license, business, meeting scheduling and so on. So now w...
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I wanted to know if there was a way to do this in our JIRA Service desk. We want to have different domains submit tickets via email. Can we setup automation for issues to be assigned a tag o...
- Question
- cloud
- jira-service-desk
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So I "Remove"d a field from a request that I did not want removed. It won't let me re-add it to the request again. It says "There are no fields available for the linked issue type" eve...
- Question
- jira-service-desk
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I recently tried to upgrade the Jira server. I was successful on the upgrade but the server does not start. I looked at the web.xml file because that's where it said the issue was but I could not fin...
- Question
- jira-service-desk
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I was looking for a dark mode setting and have not seen it. Is it available?
- Question
- cloud
- jira-service-desk
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I am trying to find possibility if it possible to create smart rule for priorities? E.g. if fields Impact and Urgency checked as yes, than priority will be P1 if field Impact no and Urgency yes, ...
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Hi! I want to setup automation rules but need my own conditions (related to priority). Is it possible?
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We are looking into migrating from our current Service Management software (SNow) to Jira. We would like the new Jira environment to align with the DEV/Ops side of the house, for reporting.&nbs...
- Question
- jira-service-desk
- trial
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I have installed JIRA Service Desk 4.2.5 (server, not cloud). There are supposed to be templates available for HR, Facilities and Legal. They are not appearing as an option when a Basic project is cr...
- Question
- jira-service-desk
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We've discovered that people sending in tickets to the service desk that have an emoji in the content is not being dropped into our queue. Is this a bug that needs fixing or some setting that I...
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Is there any integration into AZURE DevOps that will work as a plugin from the JSD SAAS cloud version. Are there API's available that we call to do this?
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We would like to automatically create tickets in our Service Desk from a local HTML form. How would we need to create the URL the form calls to create a new ticket? E.g. https://webapge.atlassian.n...
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I would like to know how to create button "create Request" on the page of Customer - My requests ?
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We would like to automatically create tickets in our Service Desk from a local HTML form. How would we need to create the URL the form calls to create a new ticket? E.g. https://webpage.atlassian.n...
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I am trying to add a MS O365 email address to the 'Connect custom email'. I keep getting the error "Your connection was unsuccessful - Unfortunately Jira couldn't connect (blah) mail serv...
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The JSD Support Portal Registration form is displayed only in German language. I cannot find options to enable other languages or switch to english as a default. We are using JSD Cloud.
- Question
- cloud
- jira-service-desk
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Hi, I've created custom user property (mobile number) via REST API (for both customers and jira-servicedesk-users) but thes properties are not displayed on User Profile GUI but returned when I ...
- Question
- jira-service-desk
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Hi, I tried to add in the "To" field of the customer notifications the "Added Participants" as it's written in the documentation (https://confluence.atlassian.com/servicedeskserver0316/managin...
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Hi I have created 3 months ago 3 categories in a project (OF - office) But when users add a ticket in one of these 3 categories, in the KANBAN these tickets are not shown. I hve checked that ticket...
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Hello, I'm having an issue where users can't create tickets because some of the default fields are pulled from Insight which isn't working. I try to edit the default value of the custom fields...
- Question
- insight
- jira-service-desk
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| Subject | Author | Posted |
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| āJanuary 14, 2025 5:27 AM PST | ||
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| āDecember 10, 2024 5:36 AM PST |