Community resources
Community resources
Community resources
Jira Service Management
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I have administrator access to Jira. I want to set up an email address to track customer issues. I went to Project settings > email requests. I am not able to click ' add an email address' ...
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My Jira sever email request account doesn't creates issues correctly after reciving emails from user
My Jira sever email request account doesn't creates issues correctly after reciving emails from users. Problem comes from an email requests account. After testing, we detected that when the ema...
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I wanted to know if there was a way to change the default attachment storage options for Service Desk. We have a lot of free space on SharePoint and would just as soon setup a default location ...
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We have created several "service requests" in our Service Desk, with different names. For example - Onboarding request - Review request - New feature request However, in our queue all those...
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Hello! We currently use "Automation For Jira" addon to integrate SLA deadlines to post to Teams. I would like to use something similar to check if our team is meeting ticket goal. I think using th...
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Hi Team, I am trying to generate a graph which gives me the information on tickets assigned to each user and the current status of the tickets. A simple view of the graph is below - I h...
488 views 0 0 Deleted user November 14, 2019 -
I have a client who has asked that a form be popped up after a user checks one or more options in a check box field. This form is essentially a legal disclaimer about the items in the field, an...
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I see there was an announcement that Atlassian is releasing HR specific workflows and configurations for Service Desk. Is this extending to Jira SD Self Hosted any time soon or will we be short...
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I am trying to decide between completing my Confluence or Service desk certification next. I see that in the exam topics for Service Desk there is one on the Confluence Knowledge Base, is it a...
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Hello! I am currently studying for Jira Service Desk Administrator Certification (ACP-400) and I have a question about which Jira version the test will use. In the exam topics that you g...
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Hi, we have a notification on our portal mentioning: "you do not have an authorized acces token for the remote resource. Authenticate with undefinded" What is this about and how ca...
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Hi, My customer press the Close button on Portal but they are getting Assign Issue Permission error. I think it's wrong permission error. Because in my configuration there is no Assign Issue ...
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Project automation send email has suddenly stopped sending emails. The audit log says success for sending mails and no errors reported.
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Greetings Is there a way when I, as an Agent, raise a Service Desk request on behalf of a customer, from the Raise Request, email notification to the affected user must not show my email add...
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Hello, yes I know, it's not pretty clear... I am the Agent but sometime I need to open a new issue for an User who can't access his email client or He is calling me by phone. I would lik...
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Hi there, we have some problem with attachments when creating issue in Jira. 1) Create issue - required fields filled 2) Attachments by drag&drop or via browse added 3) Img, xlsx or docx is...
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[~username] is not working now, any other workaround of this?
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Both the company I work for and I myself are new to Jira. We're using service desk cloud, because we're a fairly small company. When I started we only had 2 service desk projects, one for IT and one ...
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Is it possible to run the atlassian/jira-software docker container using Microsoft SQL Server without creating a custom dbconfig.xml.j2? Looks like the image is hard coded to use the schema "public...
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Hi everyone - is it possible to add a cascading select to a request type in JSD? I've created the custom field in the JIRA settings but when I do a search to add the field in the request type,...
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I am in my Project settings trying to edit the fields. I am clicking on the required box next to the fields and change it to Yes and then when I click on the Update nothing happens. Is th...
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I have 5 types and made Service Request the default. But the others are not showing on the the ITHD project. What settings am I not seeing to put all types on the initial screen?
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Does the jira service desk keep record of customer information when they send in issue the first time Does it generate tickets ID 's for issues logged can the customers monitor the issues they logg...
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Based on Issue type seleted i want to display make certain field mandatory ? how this can be achived
Based on the Issue type we are selecting i want a custom field to be mandatory and other to not to display at all ? Example, say if i have fields1 to Field 4 for Issue Type - Option 1...
625 views 1 0 Deleted user November 13, 2019 -
Hi all, I migrated a user from the Service Desk Customers to a Jira user. They no longer have any history of their tickets. It's as if they are a completely new user to the Service Desk. What did I ...
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