jira desktop service Automatically change status after a time period

[mark_miller]

Hi, im trying to automatically change status after a time period withing the workflow.

Im new to jira currently using the free jira desktop service (to if it works well for our organization).

anyone can explain how should i approach it it?

[Jack Brickey · Accepted solution]

Hi Mark, welcome to the Community.

You will need to use Automation for this. fortunately with Cloud (even the free version) you have a built in automation now. You can setup a scheduled automation (cron-like) to run say daily and using Conditions check the created date to see if any issue has exceeded your time limit and if so you can transition the issue. Not you may quickly exceed your automation limits using such a solution on the free version.

Assuming you are doing this for a given project and not globally, go to the project, select Project settings, Project automation and create a new rule.

you might wish to research Automation docs - https://www.atlassian.com/software/jira/guides/expand-jira/automation 

[mark_miller]

Tnx, it works great. can I somehow exclude Saturday/Sunday from the hours/days count?