Community resources
Community resources
Community resources
Jira Service Management
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Several Months ago we updated Jira to 3.16.8 and use JETI to manage our incoming e-mails. We also have what we call our Jira service account simply titled Jira which we use as the account to run...
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Is there a way to send a email notification to the assignee when there is a ticket sitting on his queue for more than certain number of days without any updates? It is kind of a reminder and not an e...
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Hi all, My page jira service desk have error, but other users can open issue normaly. when i open the link : https://servicedesk.easynvest.com.br/servicedesk/customer/portal/1 change to link: ht...
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Unfortunately, we missed the part about not being able to roll back the new look and feel for the portal. One issue is the placement of the Field Help below the actual fields. In the old portal, it ...
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I'm working in the new project in Jira Service Desk (Cloud) and I'm in doubt which project it's better I start it (classic or next gen)? Does the next gen one have all the features of classic? How lo...
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Can we pull the information about the user by user id from Atlassian system if he had already regist
Hello! We are using a Service Desk Project for clients on our project to cooperate with support directly. my problem: If the user was registered in Atlassian before registering with our account, th...
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Hi, When I create a ticket using the 'raise a request' option, the customer's notification email has our service desk name as the sender but when I create a ticket using the 'Create' button' (...
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Hi everyone, I'm using the cloud-based next-gen-project version of JIRA Service Desk and I've been struggling on how to get an email notification when a customer raises a new issue. ...
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Can we change the name for "Approve"/"Decline" button an the title "Your approval"at customer portal
what If I want to change the text of a button? How does one do that?
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- jira-service-desk
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We are currently testing our customer portal and have noticed that when a guest/customer starts an issue, they are sent an email. The email contains a line for them to reply directly to us through th...
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Hi All, I'm trying to access the Customer Portal through the Raise a request icon in Jira SD and I get the following error on the Customer portal I have the administrator role in Jira S...
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We want our Customers to use just one Service Desk Project as they should not have to figure out which Project to use at first. Meanwhile, we have multiple Teams working on certain issue types, and ...
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Hello! In our support system we have around 9 support agents. But we do only sit 1 person per week. Is it possible to setup so you only pay for 1-3 agent per month but can have it changing so lets sa...
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Hi, We are using Jira Service Desk Cloud and I need to create a rule with Automation for Jira. When the workflow is service request with Approver, then the approver (Manager) should be adde...
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I was working on a ticket today and noticed after updating that there were several small checkboxes next to the SLA field. Does anyone know what these are or where I can find any information abo...
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Can the helpdesk manager create regular reports that are only visible to him?
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I would like to mimic the Service Desk Automation function of Auto Approve in a ScriptRunner Script Listener. I have tried the following: def result = post("/rest/servicedeskapi/request/${issueKey}...
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Email logs missing from 24th Jan 6:11pm to 28th Jan 6:51pm, issue in ticket raising during that time
Hi, Our costumers have complained that a ticket is not raised for their request. Upon checking the logs I found that even the logs for 4 days, including that day, were missing. Please check...
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When I create a linked issue (More>Create linked issue) from Service Desk and click "Create" the "Customer Request Type" field appears. In it it says, "No Match" and has an error message "Invalid ...
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Hello, I have a Service Desk Agent who has shared a ticket with a user. The user received an email informing them that a ticket has been shared with them. However, when the user clicks t...
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I have a need to parse incoming emails and based on keywords, populate either the Component, Label and Priority fields. It doesn't look like this is possible without using an Addon such as Smar...
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Hi, i can already search via Service Desk API the articles. I need to get the most popular/viewed Articles. https://foobar./rest/servicedeskapi/knowledgebase/article How can i achieve it. A...
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Can Opsgenie be set up to create Jira Issues in different Jira projects based on a selection in Opsg
We would like Opsgenie to create Jira Issues. However, in our Jira configuration we use the term 'project' to be synonymous to 'team'. So each team has a Jira 'project'. Our On Call...
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- opsgenie
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filter for issues that are not updated (no comments or didn't change status of Ticket) for the more than 3 days
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We have Jira help desk notifications. I would like to change the display name on the jira notifications to the project name. how do i change it?
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