Community resources
Community resources
Community resources
Jira Service Management
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I have a Service Desk workflow, to control Service Orders: So the customer will list his requirements by creating a request on Customer Portal; I’ll prepare the quotations that might fulfill his n...
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Hello All, its there a chance to put Issue Link Field on Customer Portal??
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Hi Our AWS RDS certificate is set to expire in February and we are expected to update the cert and update the java keystore for the JIRA EC2. My question is: Is there a way to test and validate that...
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When I click on the Edit button to edit default rules within the Customer Notifications page in my project, nothing happens. On other screens, the edit button opens a page and allows me to adjust the...
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My organisation currently uses Jira Software and Jira Service desk (Cloud). Both have projects used for different purposes. I have a subset of users who have Software license, and therefore have acc...
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I installed Jira Server 7.13 and Confluence 6.15 on same Ubuntu 16.04 machine and connected them together. The problem is that links to confluence pages with cyrillic symbols corrupted by rhombus sy...
- Question
- confluence
- jira-service-desk-server
- server
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Hi there, We are having an issue where email replies are not automatically routed to the existing issue. We have checked to enable this using inbound email server configuration within the system set...
- Question
- jira-service-desk
- server
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Hello. I'm trying to create an Automation rule that detects when a DueDate falls on Saturday/Sunday and automatically changes it to the previous Friday. I couldn't find exactly what I wanted...
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Hello, I am trying to get tickets via email from my MDR, but for some reason, I am not able to receive them. I am able to receive tickets via email from a Gmail account, but not from my MDR. I have ...
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Hi Community, I currently have my Jira Service Desk with a security level per department. When a ticket comes in, I set the security level to the relevant department so it will show up in th...
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I have 3 jira service desk projects. The plan is to have each connected to a different email account hosted in O365. Customers will email these addresses and agents will respond via email. We don't w...
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I wanted to permanently deleted an order, but that order still shows in the queue as Process status, I have tried to delete the queue but the deleted order still shows, Is anyone knows how to fix it?...
- Question
- jira-service-desk
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Good morning, From 20 December 2019 the customer "marina.martellato@repower.com" has not received notifications for the "REPSD" project for ticket opening "https://nexusat.atlassian.net/browse/REPSD...
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Hi We have a servicedesk project were users without a license (anonymous access basically) are allowed to view the tickets in the project. This was meant so that certain people that don't require a ...
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Hello. Our customers write us about bugs. SD agent creates a linked bug in Jira Sofware for this issues. After that developer needs to get details from customer. He needs write public comment, but h...
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Hi everyone, I have allowed the customer to make a transition to close and reopen on the customer portal. But I need a pop up message when customer clicks on the reopen. A message like...
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in the case of my inbox, I can't be connected with the Jira system.(jiRa Service Desk) And I received message, "mail-server: Authenticate failed." How can I do it? or Anything else to check?  ...
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Size of banner / Don't show Help center name & Front page title in JIRA Service Desk customer portal
1. What is the size (resolution) for banner will just fit in the format and have no cutting area, just perfect for customer portal? I uploaded 2048X384 which seems too big. 2. Can I remov...
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we implemented mimecast and now emails from Jira seem to be rejected by anti-spoofing polices. I am looking for a list of IP addresses that Jira uses to send emails so that I can whitelist them.
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The customers we have submitting requests into our Jira Service Desk are our internal employees who support our actual customers. That team works with our customer's profiles in Hubspot. We have alre...
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How do I change the message that appears on the Client Portal Certificate screen?
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I have multiple projects, each with multiple request types. In one of my projects, I have deleted all request types instead of 'Get IT Help'. When I click to add a new request, I continua...
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....TeamRecipient; import com.ifountain.opsgenie.client.swagger.model.UserRecipient; import com.ifountain.opsgenie.client.OpsGenieClient; import com.ifountain.opsgenie.client.swagger.ApiException; public...
- Question
- opsgenie
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Is anyone using Opsgenie with Digital Transformation Platform Solutions like SoftwareAG(webMethods)?
Hey folks, I'm a former webMethods (SoftwareAG) developer and I am currently Head of the Statuspage and Opsgenie Customer Success Team here at Atlassian. I wanted to follow up and share some st...
- Question
- opsgenie
- transformation
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When customer view their requests through the portal there is no 'creation date' or 'last updated' columns which would be useful for them to see. They have to click into the individual request in ord...
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