Pricing question different months

[Marcus Bengtsson]

Hello! In our support system we have around 9 support agents. But we do only sit 1 person per week. Is it possible to setup so you only pay for 1-3 agent per month but can have it changing so lets say for example i sit 1 week, another 1 second week and another one third week and so on. 

I hope i explain it okey.. 

[Nic Brough -Adaptavist- · Accepted solution]

A licence is supposed to be allocated for each individual person who uses the system.

You could do something like this with shared accounts, but, don't.  You'll mess up your tracking.

But you can still do it.  It's a faff for your Jira admins, but possible.  Imagine we have Alice, Bob and Charlie and they do support a week at a time as you describe. 

• Create accounts for Alice, Bob and Charlie. 
• At the beginning of Alice's week, remove Bob and Charlie from the service-desk-user group (if they're in it) and add Alice in.
• At the beginning of Bob's week, remove Alice and Charlie from the service-desk-user group (if they're in it) and add Bob in.
• At the beginning of Charlie's week, remove Alice and Bob from the service-desk-user group (if they're in it) and add Charlie in.

Bear in mind that while your people are not agents, they will not be able to work on helpdesk issues, it's a complete removal from the role, not just the customer-facing part.