Community resources
Community resources
Community resources
Jira Service Management
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When I use the @ to tag someone then I get a list of people but when a colleague does he just gets the @ symbol. Our admin guy has the same issue and has no clue how to sort it out!! ...
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Tried to add an additional article to our knowledge base category and got this error message: Article's categories not updated We weren't able to update the article's categories. Try again...
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As a digital agency, I created one service desk project with a portal that is being accessed by our clients (they are structured in different Organizations). For each Organization our agency has done...
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Hello Team, Our Jira is not creating the ticket, we are receiving the mails on below mail address. 1- DEPsupport@nuance.com 2- DEPoncall@nuance.com
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I am looking for the best mobile app for Jira Service Desk. We are a Jira Server user not Cloud. Multiple users would be using this app to view tickets that are opened.
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Greetings, I want to add some functionalities to Jira Service Desk using Services but i'm facing some troubles. I've followed each step in Jira Development Cookbook, more specifically "Writing ...
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Hello, I've set our Service Desk up so that whenever a new request is made, I get an alert. There have been 2 instances so far where requests appear in the queue, but do not send an email aler...
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Hi Team, "QVC Live" and "Amazon SMT" were the two servicedesk projects which are now saying as I cannot access or they are deleted. Can you please check your logs and help me to know what w...
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Hello! So we are about to get started with Jira Service Desk and I'm trying to test it out before. Thing is that we have around 3 Agents and I'm a bit confused as how this Agent thing works. I...
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Hello, I did renaming for existing project name and keyID under Project settings - >Details: https://www.screencast.com/t/PsliZgbIraD Question: Does Jira rename also workflow names...
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Hi there, is there a way to automatically assign the status internal note to a comment added to a ticket via email?
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Is it possible to rearrange fields in issue view in right sidebar that are added by apps, for example I want to move Atlas CRM and Harvest time tracking to top.
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We have Jira Software and Service Desk installed on the same server. We have developers who have Jira Software license but are not agents on the Service Desk side. These developers are al...
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Hello. First of all, please note that I am VERY new to Jira Service Desk administration, so bear with me. When my users want to create a new request, they click on "Raise a Request", then "Get IT He...
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Hi there, I changed the language interface for Service Desk to romanian. Not all the fonts are displaying correctly. Is there anything i can do to fix this? Thanks. &nbs...
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Is it possible to enlarge the number of characters for text fields? Now there is limitation to 255 characters, but if we want to include a link to a OneDrive folder, which has more than 255 character...
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Hey Community, I want to create Tickets for my customers in Jira Service Desk and Jira should send them a Mail like "Ticket has been created for you". I configured Jira to send Mail to Author of any...
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I've completed some of the integrations, OpsGenie(OG) and Jira Service Desk(JSD). When ACKing a ticket from OG the result is shown on JSD, SLA(Time to first response) is updated and comments are show...
1,797 views 5 0 Deleted user February 2, 2020- Question
- opsgenie
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...ownloading the file to view it." almost all files. And after download cannot open its, some files size at Jira Software not similarly at Jira Service Desk. See also: https://true...
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Hi, we just were "served" with the new view. However. we've lost two features that we liked. 1. The view of attachments as a listing - this allowed showing the date the attachment was added. ...
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Hello! I have just started to learn functions of Jira Service Desk (Cloud, free trial). During testing I reveal that service desk customers can't edit and change status in own issues. And I d...
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Hi, I export data out of Jira service Desk using Jira Cloud for Sheets. However, it appears that the timezone of my Project is different than the data exported. For example, for a...
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...ses sometimes the Public Portal where a email is required to submit. I want Hans.meier@example.com can submit from Public Portal and From Project X. His Submit from Public Portal should be f...
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Hi, We receive tickets from a forwarded email account. For example Person A might email our Forwarded Email and other people. This creates a ticket with the sender as the Reporter and everyo...
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I'm using an embedded browser that doesn't support invisible reCAPTCHA. Is there a way to disable it for a project?
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