Jira Service Management

Often there are more organizaitons involved in one single ticket. As the ticket is send only by one of those organizations, it´s important for us to refer the ticket to another organization that is i...

• Question
• cloud
• jira-service-desk

Hello everyone,   Is it possible to hide a transition on a next-gen project?   Thanks :)

• Question
• cloud
• jira-service-desk

Hi, I would like to know if it is possible to update the ticket's properties via external email, for example - by replying to a client with an email from Outlook or Gmail, I can set an assignee, set...

• Question
• cloud
• jira-service-desk

I was trying to create a copy of the jira board that we track on a day to day basis in order to practice and enhance the way my squad tracks stories our board. I wanted to start from scratch so i del...

• Question
• jira-service-desk

Hey guys, I have a question around these checkboxes in Automation for Jira. I have them both checked for a rule I have. Id like some clarification around how it works   1. Only include issues...

• Question
• jira-service-desk

Hello community, Today one of our Service Desk Team members using the New JIRA Issue View feature noted that the Channel field is not showing when they view a service desk issue. When they delved i...

• Question
• cloud
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I have configured the language of my project in spanish and everything looks in order except 5 texts that remain in english on the widget, because there's apparently no configuration:   ...

• Question
• cloud
• jira-service-desk

I'm trying to find a workaround for Jira not have ticket templates. I thought I could create a ticket, add a "template" label, and then clone when needed. Unfortunately, the cloning process doesn't ...

• Question
• cloud
• jira-service-desk
• notification

When I select an existing filter it provides the correct information. When I try to export the data, in any format, I receive the columns of the last filter that I saved.  For example, I saved a...

• Question
• cloud
• jira-service-desk

I am trying to send an email alert to our agents when a specific customer as created a Critical or Major issue. I have done this on the old automation but it does not send an email it just adds a com...

• Question
• cloud
• jira-service-desk

We have an SLA for assigning a ticket to an agent, but for low-level priorities, this only applies to business days. I have figured out a way to send an email that the ticket needs to be assigned, b...

• Question
• cloud
• jira-service-desk

I'm trying to upload my end users so they can submit tickets. I exported my list from O365, pasted and edit as needed in Notepad++, then copy and past into Add Customers. some add some do not.

• Question
• cloud
• jira-service-desk

Version: Jira Server Product: Jira Service Desk   Hi Everyone, I need a help to troubleshooting IMAP's Settings, when i set the necessary configs no one email / message is created on /var/at...

• Question
• jira-service-desk
• jira-service-desk-server
• server

We have an inconsistent issue (happens infrequently, but enough that our users report it once or twice a week). When navigating to a service desk portal the image links do not load and then when a us...

• Question
• jira-service-desk

Hi, we just created a free test account however the system is stuck in the onboarding screen secure/WelcomeToSD.jspa?decorator=jsd-onboarding where no matter what I click I get an error "We couldn't...

• Question
• cloud
• jira-service-desk

Is there a way to publish Who is on call Schedule from Opsgenie to a publically available resource like Confluence. Where other team members can actually see the schedule and contact the concerned pe...

• Question
• cloud
• opsgenie

Running the command sample from the link : https://bobswift.atlassian.net/wiki/spaces/SUPPORT/pages/1004209825/Adding+users+in+bulk+to+ServiceDesk+organizations+using+CLI >acli ..... --action ru...

• Question
• cloud
• jira-service-desk-cloud

Hi All, I have a two different projects in both JIRA and JIRA Service desk. I'd like to try to realise whatever benefit there is in running both JIRA and JIRA Service Desk in my organisation by sho...

• Question
• jira
• jira-service-desk
• jira-service-desk-server
• server

I tried multiple examples of code that sends an email from a listener and they all fail at import lines. Anyone has a working cloud script listener that does that? a basic Issue Updated event and d...

• Question
• cloud
• jira-service-desk
• listener
• script-listener
• scriptrunner

I need to reset the phone to factory

• Question
• cloud
• jira-service-desk

I have a Service Desk that will need multiple Service Requests With Approval. These different Requests With Approvals will require different workflows. What is the best way to handle this? I'm assumi...

• Question
• jira-service-desk
• jira-service-desk-server
• server

We'd like to use Jira Service Desk Cloud to log new service tickets in a next-gen project. We have a second project which is a classic business project, containing one issue for each of our company's...

• Question
• cloud
• jira-service-desk

Hi,   I need to open new ticket when a closed ticket is commented by customer. Automation rules only show option to re-open...   Any solution?   Regards

• Question
• jira-service-desk

Hi there, We are new to the JIRA service desk. And currently creating separate queues for separate teams (Sales, Success, Support). So far able to create queues with particular tags with no issues. ...

• Question
• cloud
• jira-service-desk

hi,  when a client raises a issue on the Client Portal and is ready to be assigned, when it is assigned is it possible that the system send a notification to JIRA service desk user that a issue...

• Question
• cloud
• jira-service-desk