Community resources
Community resources
Community resources
Jira Service Management
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Hello, Is there a way to edit opsgenie alert looks, when you send it to people. In my case, the email notification has too many unnecessary fields. Is there a way to change that? Thanks,&nb...
- Question
- opsgenie
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We would like to add a column to the customer portal of Jira Service Desk that would pull the ticket creation date and want that column to be sortable.
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Other than clicking the "see the old view" link within each issue is there a way to revert to the old view from the settings? Whilst the new view may be good I have a team of users who will need the...
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Hello, I take the liberty of coming to you for advice. I am looking for a paid module that will allow: -Translate the customer portal into several languages (French, English, Italian, Spanish). -...
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Hi ALL, I'm quite new to the JIRA. I'm exploring all of its features and functionalities. I'm using the trial version. I'm quite ignorant of providing the customer/client, the access to their...
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Hello. Having a hard time finding the detail/spec here. What I'm after is the specific criteria SD TTR report uses when calculating the Average % of tickets meeting (or not meeting) an SL...
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Hello, We have same problem. when an attachment share with customer it don't added as a comment. and not visible in portal for jira customers. can you help me to resolve this Thanks ...
- Question
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Every Opsgenie team has an on-call roster with their team members. As a team member, when you start your on-call week, how can you be sure that your notifications are setup correctly? This is essenti...
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I'm evaluating Opsgenie for our incident management department, and i really like it. There is just one thing that might be a show stopper and that is the ability to integrate it with our self-writte...
- Question
- opsgenie
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I have associated a custom email account with my service desk project. However, when users receive emails they are from the cloud account (xxx@xxx.atlassian.com) instead of my custom email addr...
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Hi all, I'm new here and need some assistance. I just setup Jira Service Desk and already pretty deep into it (Shared the URL and enrolled users). The Project is using the next gen project s...
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Hello community. I have a client who is using our Jira Service Desk. We have recently transferred this client and all their logged issues from one Service Desk, to a new Service Desk unde...
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User invites sent but the pending invites do not display in the User Management Portal.
501 views 5 0 Deleted user January 10, 2020 -
I have a Service Desk workflow, to control Service Orders: So the customer will list his requirements by creating a request on Customer Portal; I’ll prepare the quotations that might fulfill his n...
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Hello All, its there a chance to put Issue Link Field on Customer Portal??
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Hi Our AWS RDS certificate is set to expire in February and we are expected to update the cert and update the java keystore for the JIRA EC2. My question is: Is there a way to test and validate that...
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When I click on the Edit button to edit default rules within the Customer Notifications page in my project, nothing happens. On other screens, the edit button opens a page and allows me to adjust the...
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My organisation currently uses Jira Software and Jira Service desk (Cloud). Both have projects used for different purposes. I have a subset of users who have Software license, and therefore have acc...
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I installed Jira Server 7.13 and Confluence 6.15 on same Ubuntu 16.04 machine and connected them together. The problem is that links to confluence pages with cyrillic symbols corrupted by rhombus sy...
- Question
- confluence
- jira-service-desk-server
- server
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Hi there, We are having an issue where email replies are not automatically routed to the existing issue. We have checked to enable this using inbound email server configuration within the system set...
- Question
- jira-service-desk
- server
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Hello. I'm trying to create an Automation rule that detects when a DueDate falls on Saturday/Sunday and automatically changes it to the previous Friday. I couldn't find exactly what I wanted...
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Hello, I am trying to get tickets via email from my MDR, but for some reason, I am not able to receive them. I am able to receive tickets via email from a Gmail account, but not from my MDR. I have ...
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Hi Community, I currently have my Jira Service Desk with a security level per department. When a ticket comes in, I set the security level to the relevant department so it will show up in th...
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I have 3 jira service desk projects. The plan is to have each connected to a different email account hosted in O365. Customers will email these addresses and agents will respond via email. We don't w...
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I wanted to permanently deleted an order, but that order still shows in the queue as Process status, I have tried to delete the queue but the deleted order still shows, Is anyone knows how to fix it?...
- Question
- jira-service-desk
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