Community resources
Community resources
Community resources
Jira Service Management
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We're trying to automate our onboarding tasks using JSD. Most tasks are dealt with by internal service desk agents. There are a handful of tasks that need to be performed by external (i.e. non IT) p...
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is it possible to export the email log in jira service desk cloud?
- Question
- cloud
- jira-service-desk
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...eturn any records. What am I doing wrong here? Is it true that the "waiting for approval" state is correlated with the "MY_PENDING_APPROVAL" and "APPROVER" request ownership? Thanks!
- Question
- cloud
- jira-service-desk
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I am looking for a solution to send ticket details to an external team using their own ticket solution to support Tier 1 issues for our company. I have created some makeshift automation rules that so...
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I am writing in order to request help setting up Automation Rule for Jira Service Request. Currently, our workflow looks like this: we are using the Support form, which our clients fill in to open a...
- Question
- cloud
- jira-service-desk
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Hello, I have very stupid question. One of admin activated captcha on login and after it we can't override it. Couple people spent hours printing different text and nobody can't log in. Do we have...
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I have the new portal enabled and when i test it from the service desk "vier in portal" i see the articles on the different category pages. If I go to the portal URL directly and logged in as anonymo...
- Question
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Good afternoon, Recently I'm having trouble downloading attachments from the knowledge base. I describe below the situation in which the problem arises for me: In a Jira Servide Desk project, I ha...
- Question
- cloud
- confluence
- customer-portal
- jira-service-desk
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I have actually searched for this, but the most recent answer I found was from several years ago, so I'm hoping there's been an update I just can't find. We are using Service Desk internally to mana...
- Question
- cloud
- jira-service-desk
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So I'm trying to create an approval workflow on a subtask on a service desk (SERVER). When the user clicks GET APPROVAL transition on the subtask, I successfully retrieve the manager from LDAP ...
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Can anyone tell me what is the difference between Service Desk Customer - Portal Access and Service desk customer role? I'm new using Jira Service Desk (server) Thanks in advance
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Does any have any recommendations for JSD to Salefoce integrations? I'm trying associate JSD tickets to Salesforce Opportunities / Accounts. What I would like to accomplish is to have the ability t...
- Question
- cloud
- jira-service-desk
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We use a lot of custom fields, and the verbage can get a little tricky. I just need to know if its possible to re-label this field.
- Question
- cloud
- jira-service-desk
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Hello, We use organizations in our Jira SD. And we need to assign different roles to our clients within organizations. For example, within one organization there may be several authorized(for approva...
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As of April 22, 2020, we’re introducing various enhancements to streamline collaboration and resolution while managing incidents from Opsgenie. We’re changing the information necessary to create an i...
- Article
- opsgenie
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Dear Support, I am currently trying to configure DKIM for outgoing mail from Jira Server i.e. Jira Servicedesk running on-premise. Our email service provider is Office 365 and all outgoing emails p...
876 views 0 0 Deleted user April 21, 2020 -
Goodday, We using Jira now for a couple of years. With time we created multiple different portals that are linked with Projects. What i want to create is one Portal with 2 or more options (Lin...
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We have many users in our JIRA projects. And recently we created a service desk project, paid 3 agents charges, but when I assign my support ticket to my Jira users (Developers, QAs, Leads); they are...
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Dear Team, I've spent about 10 Hours now to get Jira Service Desk working. Unfortunately ingoming Emails doesnt work at all. The email connection works. I've tried to receive mails via pop3 and imap...
- Question
- jira-service-desk
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I'm having problem with applying workflow. If I set up a workflow for request type and client logs the wrong type, how can I apply the correct workflow? Can someone please share the answer if you hav...
- Question
- cloud
- jira-service-desk
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Hi, I run a web support agency and would like clients to have access to their tickets, but not be able to see any other tickets from other organizations. This is how I setup their access so far. Sin...
- Question
- cloud
- jira-service-desk
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I created two request types in my next gen service desk. I can see them both when I look at my project settings and I could see both in the portal but now i only see one of them. Could i have c...
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We are collecting ratings for satisfaction from customers but I cant see the "Average rating" series when I am trying to add this to my reports. Any ideas?
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Hello, I have a unique use case I am wondering if anyone can provide some guidance on. We perform audits for a customer that we support. We use a JIRA Classic Project to create a task for every audi...
- Question
- cloud
- jira-service-desk
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Is it possible to automatically assign an Alert to the person that acknowledges the Alert? Or to the person that is on-call?
- Question
- opsgenie
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