Community resources
Community resources
Community resources
Jira Service Management
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How can I bounce back emails from people who are not in my customer list? My setting is that only known customers can create tickets. This works fine for the cutomers when sending a mail, but I woul...
- Question
- cloud
- jira-service-desk
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Hi Guys ! Our service desk is going through a change. Because of which I made many changes in the workflow and SLA settings also changes. Because of this SLA of existing tickets has changed and ma...
- Question
- cloud
- jira-service-desk
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Hello, we are not able to sign in to Jira Service Desk. We need help as soon as possible. Many thanks in advance Ömer Ayilmaz WOM GmbH
- Question
- jira-service-desk
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We are using Jira v7.12.1 and JIRA Service Desk Application v3.15.1. I'm trying to call a webhook (created by me) that accepts a file object using org.springframework.web.multipart.Mul...
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I'm evaluating opsgenie for the company I work at. An attempt to use /eugenie bot in slack for EU variant of opsgenie ends in the error in the title. Is it familiar to anyone?
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Can you please let me know if JIRA (Core, Software and Service Desk) can be deployed on to PCF (Pivotal Cloud Foundary) ? Thanks
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Can Service Desk customers can be given access to edit the status by them selfs ? i.e both agents and customers should have ability to change the status of issue. I tried in global permissions etc, b...
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Hi, I want to configure a Jira Service Desk and would like to automatically create the user if he sends a request by mail for example to my contact email address ( contact@ticatag.com) To do that I...
- Question
- cloud
- jira-service-desk
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Hi, maybe someone can help me. I want to start receiving my tickets by email. however, when I am setting up my project email, it only shows me demo@xxxx.atlassian.net in my registers. And, Go...
- Question
- cloud
- jira-service-desk
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Hello. We have a service desk model which is billable by consumed hours. Under this model, at the end of the month we invoice the customer the amount of hours dedicated. So, the agents and collabor...
514 views 5 0 Deleted user April 18, 2020- Question
- cloud
- jira-service-desk
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I'm new, I'm working on education. If there is anything wrong, not correct, help exhort. And guide the way Teach in the correct place. Thank you.
- Question
- cloud
- jira-service-desk
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Hi all, I am trying to modify the embedded code for the widget to allow it to open automatically when someone loads the page, vs. having the user click the "?" logo to open up the widget. An...
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When submitting an Client comment, Jira will in some cases convert the comment to internal, which makes the client unable to view the ticket. There are also some cases where the comment is left as a ...
- Question
- cloud
- jira-service-desk
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I would like to have a calendar where users or interested people can subscript to take place in a webinar. Is there a way in jira or confluence?
- Question
- jira-service-desk
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Hi, I have an existing Service desk project with about 200 tickets created and want to increase the issue number sequence to a higher value. Current vale is SD-350 and I would like to increase this t...
- Question
- cloud
- jira-service-desk
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Basically we would like to give all our employees an account already configured to be able to create support tickets and track their updates without having to go through the registration process. ...
413 views 1 0 Deleted user April 17, 2020 -
Hi, I'm using Jira-Cloud new generation. I felt disturbed by resolution field in the reports (as we don't need it) and i was not able to hide it. It appears even by closed issues with the content "...
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Hi I have rolled out JSD for our business to provide software support for our customers. I am now in the process of extending the portal to support hardware issues. This is adding a lot of add...
- Question
- cloud
- jira-service-desk
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I have a Service Desk ticket that gets created with certain fields required by the user to complete. Once that form is submitted and the ticket is created, on the back end, additional fields appear i...
- Question
- jira
- jira-server
- jira-service-desk
- server
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If Jiras Service Desk is installed and activated, the layout in the issues and in the search is discarded
- Question
- jira-service-desk
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I would like to know if its possible to create a visible index on Service Desk Portal with all the help articles for our customers to see them all easily. Now if you access the Jira Service Des...
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Hi, is the new issue view (https://support.atlassian.com/jira-core-cloud/docs/what-is-the-new-jira-issue-view/?_ga=2.200793452.339287952.1587116741-896021599.1565181096) implemented in Jira Server t...
- Question
- jira-service-desk
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A client can send different mails along with the issues to the mail server.But i need to raise ticket in the JIRA for those particular issues only. Here in my case the tickets are raised in jira for...
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Hi, I'm configuring An automation webhook to issue a json payload to another application via an API call. I can't see any documentation as to what header options can me included and t...
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Hello Community, So here i explain my question in detail. 1. We are using Jira Server and Confluence Server and now we are planning to use SSO authentication using GSuite. Can anyone help with how ...
- Question
- confluence-server
- jira-server
- server
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