Community resources
Community resources
Community resources
Jira Service Management
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In our organization, we don't want our customers to share tickets with agents from the customer portal. Is there any smart way to exclude the Service Desk Agents from being added to the Request Parti...
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I would like to integrate authentication with a wordpress site
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excluded organization keeps showing up
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Hi There I want to give Access to my Customer Portal. Therefore I want to change the Banner with our Brand. 1. But the banner gets pushed out of the window. This is not wanted behavior if we want t...
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Hi, Can't find hierarchy subcomponents in Jira SD Portal, but in internal interface - OK. Button component hierarchy is visible. JIRA internal interface SD PORTAL We using last ve...
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Hi, I created a client accxpunt for JIRA S7D but the client can see all projects when I only added them to the service delivery one. Why is that? Im on the free version
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We are using Service Desk (Cloud version) When a notification is sent to the customer, the email template include some scripts in the header to allow the link do display the ticket in the portal Ho...
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Hey, we are working with the everBreached() function and are fine with it. But what can we do with Breached()? What's the difference an when to use it? Read the documentation, but didn't really get ...
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we are evaluating Jira Service Desk Cloud Edition for our needs. We got a few locations defined as client-groups. The employees got different mail-domains, based on there default Workspace. Now i wa...
1,238 views 2 0 Deleted user January 30, 2020- Question
- cloud
- domain
- filter
- jira-service-desk
- +1 more tag...
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I've raised a similar issue before, but we didn't fully have the email service configured. We've now got that configured, and I've set it up so it forwards failures to myself. Every user that tries...
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Hello, I've read this new feature in 4.1 release note and also see the blog on the subject, but I really can't find how I can add a welcome or explicative note on how to log in on the login page. &n...
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When I log into my cloud hosted service desk instance I noticed that the SLA is displaying the following error: Error rendering 'com.atlassian.servicedesk:sla-web-panel'. Please contact your Jira ad...
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Hi, we are using JIRA Service desk (cloud) and also have JIRA software, which we are using the kanban boards and reports etc. However my manager has access as a customer in service desk and use...
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Attempting to import tickets which was not logged by the customer: However when attempting to create Time to first response, Time to resolution the import does not validate the time in either format...
609 views 1 0 Deleted user January 29, 2020 -
All emails going out from my service desk have the subject, "sd.admin.outgoing.email.default.subject". I've configured customer-notifications/template as "Housters: ${issue.summary} ${issue.key}...
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Hi All, As stated in the subject, is there a way to notify the assignee if a comment has been added to a Closed/Resolved ticket without re-opening the ticket? I found thi...
- Question
- cloud
- jira-service-desk-cloud
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Our operation has a field called Sprint and throughout the iteration we may update this field to a future Sprint if it can't be completed within the current Sprint. Anyone have a JQL Query to find th...
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Hello, I have a field with a few values in it. I am creating a JQL query for my queue and I get the following error message. I know the 'Get IT Help' value is there because its show...
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I've noticed that the notification E-mails that are generated by Jira will open the issue nicely in the app while using an absolute link to the issue will open in Safari. I can see that the "View Is...
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Is it possible to configure a schedule (rotation) that does not overlap with another schedule in terms of who is on-call? What we're trying to achieve is a schedule (rotation) for help-desk duties ...
- Question
- opsgenie
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My team and I support both internal users and external users. We currently have all of our internal requests going through Jira Service Desk and we're hoping to bring our external user requests into ...
344 views 4 1 Deleted user January 29, 2020 -
We are evaluating Jira service desk and we added/installed this to our existing jira instance which already had jira software. We noticed this addition added new attributes/fields to our jira softwar...
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I have a couple fields I'd like displayed at all times. I am adding two attachments. First one is default look when a visitor opens the page. The details are hidden. Aware there is a button for hide/...
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Hi, could anyone help me understand why the option to add calendars is not available for my user in JIRA Sevice Desk Cloud? I'm logged in with a user who has admin permissions, however, the option is...
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We are using JIRA to accept RSVPs for events. User would like an alert when the total number of RSVPs (they would all be YES) reaches a certain number so he can hide the form. Othe...
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