Jira Service Management

Hello,   We have transitioned into using jsm and an issue is if users dont properly place the ticket with affected services and simply email a ticket/issue it cannot be sorted properly.  ...

• Question
• cloud
• jira-service-management
• queue

Attempting to create a Kanban Board from an existing saved filter.  I get the error message shown in the screenshot below: It's not allowing me to assign the saved filter.

• Question
• cloud
• jira-service-management

Hi there,   Could you please confirm the latest version of Jira Service Management , as I saw 4.16? The same for Jira Software and Jira Confluence   Thank you in advance,   Rega...

• Question
• cloud
• jira-service-management

I am seeing the following message and I can't get the widget code. I have double-checked that the project role has all the listed permissions. The only difference I noticed is that the error message ...

• Question
• cloud
• jira-service-management

I am working on scheduling recurring tasks each month in Jira using automation...the task would be create the first business day of the month, Due date the first business day at or after the 15th. th...

• Question
• cloud
• jira-service-management

Hi all, I'm currently migrating a Cloud instance to Jira DC and then using Project Configurator to move projects to a Dev instance. (Cloud > Temp DC > Dev) I've backed up Cloud and restored t...

• Question
• cloud
• jira-service-desk
• jira-service-management

I add a SLA condition to stop counting for "Time to Verification".  Now the "Time to Verification" SLA elapsed time is no longer visible on the ticket.   How do bring back  this S...

• Question
• cloud
• jira-service-management

A customer sends a co-worker an e-mail and puts the e-mailaddress we use for Jira in CC, which creates a new ticket with Request Type service request. The co-worker forwards the same e-mail from thi...

• Question
• cloud
• jira-service-management

...etrics_path: "/yyy" params: agent: ['xxxx'] delta: ['true'] function: ['xxxx'] static_configs: - targets: ['yyyy'] - job_name: 'DT12A SAMPLE' scheme: https basic_auth: username: usr password: pwd m...

• Question
• prometheus

Hi Looking through site, the solution I found can be summarised as 'Go to System, toggle Batch email on/off'. On going to System, I find there is no reference to batch. See attached (fig1). Secondl...

• Question
• cloud
• jira-service-management

Hello everyone I need to give a certain client the ability to view all requests in my project without issuing him a specialist license. How to do it? The variant to add this client to the organizat...

• Question
• cloud
• jira-service-management

Hello, I would like to ask how can I connect when a Queue comes to me to give me an alert like a text message or a call? Ie I use the On-call option to get an alert, but I would also like to use sm...

• Question
• cloud
• jira-service-management

Hello,  the last 2 weeks our team is struggling when they are adding labels to each ticket. Currently in around 80% of the cases when starting to add the labels that are needed (existing) ther...

• Question
• cloud
• jira-service-management
• label

Hi everyone, So a couple of days ago, sometime at the start of the week, I saw that comment sorting was added to our Jira cloud instance, to the new issue view, of course (since the old view se...

• Question
• cloud
• comment
• issue-view
• jira-service-management
• sort

I have a JSM portal with a linked Confluence KB. Its set up so that customers must create a login to access, but otherwise there are no restrictions within the KB space that i'm aware of. (we're curr...

• Question
• cloud
• confluence
• jira-service-management

When making a transition visible in the customer portal, what is "set issue resolution to" referring to? 

• Question
• cloud
• jira-service-management

I want to set a default approver for Change Requests in a project. I've been able to set a default for assigning a tech but not an approver.   What is the easiest way to do that?

• Question
• cloud
• jira-service-management

Gostaria de uma ajuda para saber se é possível extrair os comentários na hora de fazer filtros e exportar. Trabalho muito com relatórios e não encontrei em campos algo que traga qual solução foi apli...

• Question
• cloud
• jira-service-management

How to permanently set the Comments to Descend Order?

• Question
• cloud
• jira-service-management

when an automatic reply / email is being sent to the report - the change by person name is not the individual who is making the change or the assignee of the ticket -  the name is of the JIRA a...

• Question
• cloud
• jira-service-management

Hi,    My support team tells me there is no way we can add software update capabilities to our customer support portal, managed by JIRA Service Management. I am pretty sure it is feasibl...

• Question
• cloud
• jira-service-management

Hello everyone! I have a question. In my organization we are using JIRA Software Cloud and JIRA Service Management Cloud and we have one problem. I created our Service Desk project but it mostly wo...

• Question
• cloud
• jira-service-management

Before I joined this Jira team, someone somehow added a second "Approvers" field.  The two fields seem to be identical and state they were "created by Jira Service Desk."  One has been adde...

• Question
• custom-field
• jira-service-management
• jira-service-management-server
• server

good morning I wonder how long an alert stays open in opsgenie if there is no action? I configured the auto close option for alerts that had not been updated within 72 hours, but there was still a l...

• Question
• opsgenie

Hi,  I would like to use Jira for my IT infrastructure team.   Usually, in my company employees, all are sending an email to the IT team's email id. I wanted to all emails should forwar...

• Question
• cloud
• jira-service-management