Community resources
Community resources
Community resources
Jira Service Management
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Hi, I was wondering what is the best way to install Jira SD alongside Jira Software that we already have. This article suggests installing Jira SD as a Jira Software plugin - https://confluen...
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Hello! I’m back again with some more helpful tips on working with Insight. This will be a three part series that covers what data should go into Insight, how it should be structured, and how to keep ...
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Hi everybody for our customer, it is not possible to see his requests. She got the error "Beim Ladenist ein Problem aufgetreten. Bitte aktualisieren und erneut versuchen". (see attached screenshot) ...
- Question
- cloud
- jira-service-desk
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Hello, I hope someone can answer this question. How can I see name of the issue type in the filters? I can only see the issue type icon but not the name. Thanks.
- Question
- cloud
- jira-service-management
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I have googled and was advised to check the Jira watch - batches options in Settings > Manage Apps, but I do not see that option anywhere. Appreciate some help. Thanks
- Question
- cloud
- jira-service-management
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Having a project´s Queues as the main matrix data, I am trying to create different reports but whenever I want to grab different series of the matrix I can´t. The only options are "created" and "reso...
- Question
- cloud
- jira-service-management
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I would like to have the knowledge base active but I don't want it displaying on this page when its active. I just want it to make suggestions as customers make a ticket and hard code a link in the t...
- Question
- cloud
- jira-service-management
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Is there a way to determine, with jira for automation or some other tool, what week number and day of the week a date and time field is in? For example, if I have: November 16, 2020 I want to...
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I have noticed that in 'Report a maintenance issue' type When i transition the issue to 'Done' A pop-up opens with the resoilution, How can I configure the same thing in other requ...
- Question
- cloud
- jira-service-management
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I somewhat inherited a Jira setup. As per the attached, you'll see that in this rule, if an issue is opened with certain employee types and locations, it will assign it to me (as a test.) But I have ...
- Question
- cloud
- jira-service-management
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Hi all, We have an onboarding workflow that spins up a few tickets for techs. Problem is we have an HR ticket that starts for Contractors and we don't need it to. I only need the ticket for...
- Question
- cloud
- jira-service-management
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How do I set a SLA for defects only in my project? I have three request types Bugs, new feature and Support. I just want to set a time to resolution and time to response for the Bug...
- Question
- cloud
- jira-service-management
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I am using a Jira webhook to automate some functionality when a user submits a new ticket, a part of this automation is replying to the ticket via a comment to inform the user work is being done, my ...
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I have been recreating my helpdesk rules in the new automation suite offered by Jira but I have been unable to find a working configuration to replicate one of those rules. My rule is designed...
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Hello, I am having a problem where my Jira Project Customer Portal URL is different than my Base URL configured in the admin settings. The Customer Portal URL is an IP Address & Server Port whil...
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The user doesnt see the "queues tab" and as the project admin, I assumed that they would be able to.
- Question
- cloud
- jira-service-management
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I have a client who tried to log a ticket. The error Unfortunately, you don't have permissions to create attachments came up. I checked our permission and it looks like attachments are enabled...
- Question
- cloud
- jira-service-management
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When I send an e-mail to my service desk, issue opened and I get an e-mail about it. If I click to link inside e-mail, I can access to issue. However the issue not seen anywhere, not in any queue. T...
- Question
- cloud
- jira-service-management
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Hey there, I wanted to enable the option for non-Service Desk team members to close their own tickets. I changed the permissions so that autors of a topic could close issues. However, nothing change...
- Question
- cloud
- jira-service-management
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How can I define the field length (characters and spaces) of a single- and multi-line text field in a form?
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Hi, we have the same SLA in some proyects, but in two of them it is not working as expected. The projects follow the same workflow and the query and conditions are exactly the same in all of them. We...
- Question
- cloud
- jira-service-management
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We have set up a service management for our agents, where when they send an email it automatically gets logged in as a ticket with the name of the email thread. Sometimes though, when a reply is m...
- Question
- cloud
- jira-service-management
- request
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From the Portal group, I deleted the General group which was included Submit a request or incident and Ask a question. How can I add them again to the Portal of Project? Now I can add only emai...
- Question
- cloud
- jira-service-management
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We want to give our users the possibility to comment a knowledge article visible on the Jira Service Management customer portal. Actually, the users can only answer with yes or no at the questi...
- Question
- cloud
- jira-service-management
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Hi, I can't find a way to automaticaly escalate tickets created by customers to opsgenie major incidents. I only can see option to do it manually by Create Major Incident button in issue view. I wou...
- Question
- cloud
- jira-service-management
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